Gemstone Senior Living

Food is average. Overall good. Good employees.

I am happy here in this community.

The facility is excellent. The people are really friendly and very helpful. We couldn't ask for anything better.

Very nice staff and very pretty decor. Dining room is lovely, lots of fun.

Really liked this also, staff were nice and spike to a resident who loves it. The only thing that it is further from family.

I really like this community for my dad they are working with me to keep my dad healthy and happy. He just isn't eating the food so the staff helps encourage him to do so. The staff is nice and approachable and very patient with my dad. There are daily activities that they engage him on and he does enjoy them. The staff is really concerned and caring. The grounds are well maintained and is always clean inside. I would a recommend this community.

Buildings appeared newer and the grounds were nicely maintained. Staff were all very nice and informative. Available apartments were nicely laid out and very clean, including a very spacious 1-bedroom with balcony. The memory care accommodations were quite good, and weighing value for the money, I think this location would be the best option for memory care for my mom. I'm not sure if overall this location is the best fit for my mom for assisted living, but I think if I were the one in need of assisted living, this would be my choice.

They have a dedicate room for respite visitor, its like walking into a hotel. They have linen ready and a bedside table with lamp. It was designed for a short term care. Their respite room was on the ground floor, he community is not all on one level. They did not have courtyard for my mom. It still was my top choice because they understood respite care. We did not use them because someone was using the room already.

My parents seem to be really liking the variety of meals that are offered at this community, there are many healthy options as well as an alternate menu for the residents to choose from if they are dissatisfied with what is being served. I do think that there could be some improvements on the staffing , they often seem very overwhelmed and short staff.

We are very happy with the community at Brookdale Castle Hills. Our loved ones are doing fine since the move to the community. We are satisfied with the care that they are providing our loved ones.

The staff that offered the tour of Brookdale Castle Hills were very friendly and they were able to address all of my concerns. They seemed to offer a higher level of care for assisted living. The community was not as active as I was looking for.

I set up the tours for my mom and when she went here she was happy with the tour. They were able to let her see the community and she felt the director was good. My mother met some good people here. This was one of her communities to choose from.

Things are going pretty well. The people are just excellent and very cooperative. They have good activities. They are really good about working with us and making sure he is ready. It's been a pretty good experience.

The facility is really clean and has a feel like home being their. I am pleased that this is the place we chose. The bedrooms are kind of big and great living area. The director are nice and answer all your questions. The staff is on top of things with everyone.

They did a great job and seem to be a wonderful facility. It was clean and the staff was friendly. My loved one didn't stay long, but it didn't seem to have anything to do with the facility. We just didn't have a lot of experience.

My mom has been here for several months and since the change from Brookdale to Ventura Hills there have some aspects that have thankfully remained the same and some that have changed. The wonderful chef and kitchen staff have maintained the same high quality of food which is so helpful in keeping my mom eating well and enjoying her meals. They are all so accommodating, know the residents likes and dislikes, and dietary restrictions - such a blessing! Activities have remained the same and they are adequate for most residents. Medical staff (the assisted part of assisted-living) though seems to have been reduced. We've had to push to get all the assistance we are paying for. They need to hire at least one more person or two per shift as there have been times when I could not locate ANYONE to get the help that was needed.

Very old, rooms needed mantenance that were available and they weren't sure if that would be done before leasing.

The staff is obviously not trained in dementia or Alzheimer's care as they advertise. The staff did not administer my mother's morning medications, she became agitated, and instead of giving her the prescribed medications they called the police and had her taken to the hospital. When she returned later that evening they threw her into bed without a protective garment (underwear) on, when I arrived 30 minutes later she was shivering under a soaking wet sheet. My mother would have been left like that if I had not arrived. This place is horrible, do not send your loved one there. Aside from incompetent staff the residents all sit around the main room all day sad and depressed, they will tell you they have activities but there is nothing more than coloring books to keep them occupied.