Greystar

Care services Zero there are none except activities class which is good. Staff and Manager always on phone/in office never talks to anyone. Others are friendly but always so busy. Meals none/or only bits and pieces. No cost to owner. Activities there is live music on Friday night is good. Other is only cards, etc no cost to owner. No value except good apartment and location. Nothing from owner. Outside is looking worse. Dead grass and bushes. Few flowers. Right now everything works however they are going to one maintenance man so who knows. It's best to take care of yourself not depend on them for anything. GOOD LOCATION Can't believe I'm so negative. I like my apartment size and layout. It's quiet and attractive and works. Near elevator and trash room. I've made friends after a year. I'll stay because I don't want to move. Security is almost nil. Gates don't work so stay open.

Happy Here-expensive

This community was louder and busier and very active community. I was not looking for this kind of environment and wanted something quieter. Great tour and helped me find where I really wanted to be at and the things I needed to have in my space.

This community is very pricey and not as big of a living quarters as the community that I was looking for. The other community had a lot more room to move around and worked out better for my loved one.

The improvements this community could start with would be the cleanliness of the hallways, even though its a newer model the carpets are a little stained. Also the elevator has an odor to it sometimes, it doesn't smell fresh. Also they could improve the food, the quality is good but it is the type of food being served. They don't seem to be to cautious regarding the dietary restrictions. For example for breakfast it is a lot of pastries.

When it comes to the activities they are doing their best given the current circumstances. I really like my apartment and the layout is nice. There is also a nice amount of storage space.

The food at this community is mediocre, the rooms are big enough. I would probably not recommend this community to a family or friend.

Overture costs too much money for what you get. It is very poorly managed. The people who manage the community will look for any excuse to not provide the services. Activities are not offered on a regular basis, only once in a while they will offer a presentation or something. They used to offer a continental breakfast Monday through Friday, but since COVID, there hasn't been any breakfast given in the last couple months.

I personally like living here. They have activities that you can be involved in or not. It's generally clean inside and with dogs and cats here once in a while accidents happen but not so much. The people are helpful if you need something fixed. We don't have a main cook, but we have potlucks and soup days. I think it's a good place to be.

Beautiful, but not what I needed. It was not all inclusive. They also deposited my check earlier than requested and agreed to.

Nice community Not all inclusive; will have to pay for utilities

My Mother is very happy here. It is a brand new facility and she seems to enjoy the activities and get-togethers they have. They have a lot of happy hours and they are thinking about going to the ice capades soon. The staff is good and the food is good too. However, the only meal they serve is breakfast. I would give them a higher score but I feel like they opened this community to the residents before everything was up and running. The pool still isn’t heated up and the Netflix room isn’t working yet. I would recommend this facility to other families.

This is a nice community for me. I am happy with the staff and the assistance they give. It is a clean and nice enviroment for me. They offer a large amount of activities to stay active. There are changes here that have been done since I have moved in. I would recommmend care for other families for the care and value.

I live on the west side and the wind blows a lot and the building is a little old. The elevators are not that clean either, I think they can do better. People don't always pick up after their dogs too. For the value, it is about what you expect though.

The community was sold quickly after my loved one moved in. The fees are expensive due to the benefits they used to offer and now they don't and haven't reduced the rent. The community is beautiful. The management is in a tailspin, since the new owners took over. There are more people moving out due to the changes. They have covered parking for the residents.

We chose Larkspur at Twin Creeks because of the affordability and the larger room sizes. The bathrooms were too dark in the facility, you had to have a light to go in. We were right next to a hotel so there was quite a bit of noise. There were also lots of people outside the facility that did not belong there. The best part about Larkspur was that we made some good friends. It seemed more like a hotel here than a living facility.

On [date removed], Benbrook experienced a electrical storm that greatly impacted the safety and security of the Album Benbrook residents, namely safety doors not locking, fire doors inoperable, and rendereing 2 of 3 elevators inoperable. The most impactful for me is lack of elevator access on my side of the complex, whereas I must walk to another building to take the elevator down from my 2nd floor apartment . I have had two surgeries during this period and if not for the compassion of other residents I would have had to walk in the after-effects of anesthesia from one building to the other to get to and from my apt. I don’t place responsibility on Greystar for damage to the building or services. What is Greystar’s responsibility is how they have handled repairs. 5 weeks of "Waiting for parts" is not a legitimate response for the senior residents who depend on these services. Besides the supposed assurances of safety and convenience in this complex, I feel I am no longer afforded what I

A family member is currently a resident. The property was recently built with fantastic amenities including restaurants in the building. However, the ownership group changed with one partner dropping out and a new management company taking over. Ownership (South Bay Partners) and the management company (Greystar) are big names in multifamily housing and management. Why they cannot get this building leased-up after a year and a half, why they cannot keep the current tenants apprised of what they are doing to provide the promised amenities but rather ignore them, is beyond me. When I heard Greystar was coming in I thought it was good news. Instead, they still have an empty building with the few tenants left in the dark.

We thought Album Keller Ranch looked like a good place. They took our application deposit and then declined my loved one on the same day. However, it took three months for them to get my deposit back to me. In the end it was probably for the best. The staff was nice, and the facility was brand new, but it almost seemed intimidating. It didn't have the warmer, more homey feeling of the place we ended up at.

Hallways are long, devoid of people, cavernous feeling. Pool minuscule... could never swim laps. Could be a major fire hazard getting to exits. WAY too expensive for me... I prefer to have time alone, only socialize occasionally. Definitely not worth the money to me.