HMP Senior Solutions

Be VERY careful. It is easy to be fooled by decor and first impressions, but don't make the same mistake we did. We found 90% of what was promised was a lie. The residents wander aimlessly, most are sedated and in front of the TV, which is the only offering most days. They lie when they say your loved one can "age in place". Don't believe them. Some of the staff are lovely, but many were outright RUDE and mean. They promise that they "take in an entire family" but that just isn't true. Constant staff turnover, even at the highest levels (as in, 3 directors in 4 months) We, like several other families, pulled our loved one out after she became ill due to lack of care and over-sedation.

So many changes, be very careful. Only true medical/nursing on site is a LPN NO RN. Person in charge was the janitor, scary. Good news is the food is good and the locked unit is safe.

My dear friend almost lost her hand and her life last week from an infection after being neglected here. When I went to pick up her belongings, not one staff member asked me how she was doing. Instead, the business manager reminded me to make sure that I still send in her payment for the next month. ?? When my friend first arrived here, we were assured that they had in house doctors who accepted her insurance and that they are all inclusive. That was not the case. Weeks went by before I was notified she was out of her meds. When they found metastasized nodules in her lungs and referred her to a pulmonologist, I was told they would schedule the appointment and everything would be taken care of. Two months went by without hearing anything, only to call and find out that they dont have any provider's who accept that insurance in that county and I would have to take her myself. That is completely fine, but how am I supposed to know these things if they don't communicate that?

Inappropriate language heard as general conversation from staff, inappropriate dress apparel worn by management and care partner. Disrespectful toward residents from Care partners , staffing with one nurse to 60 residents. Management does not answer phone when notified of staffing needs or resident care at times. . Poor communication and training from management. Over all, I’m very displease with lack of communication with family and staff. From observing, I would not recommend this facility for employment or placement for my love one. Med techs not properly trained , rough handling of residents , especially observed on west side of facility.

This place went to hell. Don't consider it. This place was ok 2 years ago. Started going down this year 2023. Staff turn over, a lot. They look young and inexperienced. Please don't consider this place.

We visited this community and were not able to tour due to covid. We were able to look into the building but the atmosphere was not what we wanted for our loved one

DON'T DO IT!!!! Meds, meds, and more meds. If you wonder why every resident is sleeping slumped over in a chair, they'll tell you that "their bellies are full and happy". NOT TRUE. It's from sedation, don't believe anything else. Activities....? Look and see if that puzzle you saw when you toured the place has been touched. These liars say there's "afternoon tea parties" which involves them placing a cup of tea and a cookie in front of a resident. Any activity my Mom had to stay occupied was provided by US. Her therapy doll, several games, sensory items...we bought it all, they have nothing and offer nothing. My sweet Mom was ignored, even developing foot issues because all she did was walk the halls and look for her family. NO COMFORT was ever offered to her. They even locked her out of her room because when she was in there, she'd pack her things because she wanted to go home so badly. That was their solution....LOCK HER OUT OF HER OWN ROOM!!!! These people are disgusting. And don't believe there's new ownership....there isn't. New director, nursing staff, etc....yes....constant turnover, but still run by the same lying, money hungry, opportunistic vipers. Don't pay attention to how pretty it is. My Mom walked in there, high functioning, verbal, etc....but was sick, dehydrated, bleeding, and unresponsive in less than 90 days. DON'T DO IT. They don't care about your loved one, please don't get fooled.

No memory care unit. Ruling this one out.

We toured this community when looking for my mother. Don't send your loved one's here! It's a very depressing place. The rooms are very small and they put two residents in a room together and they only have a three foot wall between them so there isn't a lot of privacy.In the Memory Care section they wheel the residents out in the hallway and they sit there all day. The staff was friendly only because they were eager to get us moved in. I would not recommend them.

DON'T GET FOOLED BY THE LOOK OF IT!!! This was the biggest mistake of our life since Mom's diagnosis. These people are clever marketers, and they take advantage of the saddest time of your life. But most of it is FRAUD. They will tell you that your loved one can "age in place"...NOT TRUE. Don't believe them. They will tell you that you need to hire a 24-hour caregiver if your loved one is a "fall risk"...(which most every resident is!). They will tell you you have to purchase a hospital bed. They lie about having PT and OT on site. There were multiple mistakes with meds, and ZERO management of diabetes, testing only once per WEEK!!! My loved one sat, overmedicated, in a chair, outcold, for 7 hours. She was dehydrated, had a UTI, and a bleeding diaper rash. She left via 911. She was injured in the shower when they forced her in, because they cannot handle patients with dementia. I beg you, don't get fooled. Find another place. They nearly killed my loved one, and then blamed it on her, for "resisting care", which is a hallmark of this illness. Please, just dont leave your loved one here, no matter how kind everyone seems....they aren't. It all about money.

This facility should not Be in operation if you have a loved one you want safe and cared for I would remove them asap. My loved one didn't survive it they have no IDEA my havoc I need ANYONE that would speak to me that has or had a loved one there to contact me please. My heart is broken I feel it will never mend. Because of GREED NEGLIGENCE ETC... IM LEAVING MY EMAIL ONLY IF YOU CONTACT ME ON EMAIL ILL GIVE YOU MORE INFO. IM SHUR THIS POST WILL BE REMOVED.IMMEDIATELY. [removed]. please help if you can thank you

I would never again allow anyone in my family to be placed in Superior. I was given inaccurate information about the services they provide and my loved one was injured . I was given “nurses notes” that were a joke and seemed to have been written after the fact, never could get the same version twice of the accident. It is a difficult decision to place a loved one in a facility and it is heartbreaking to find out they were neglected when they can’t care for themselves.

Very displeased of the uncompassionate handling of being informed that my mom was in the hospital during the Covid19 pandemic. Would have been nice to have experienced some humaness from management.

The place was always dirty. I personally seen many people being neglected. The staff would sit around and do nothing most of the time. There would be a few that would help out

Absolute criminals. Every resident is over-sedated. Take the tour, this is easy to see. They'll tell you they're tired from the meal, but this is how it is all the time. There is one activity per day......(and they call things 'activities'that are no more than putting in a DVD and calling it "movie night", or pouring drinks into tea cups and calling that a "tea party"..... pathetic). Look around the internet....there are reviews from former employees about how awful it is there. There is ZERO chance that these aides and CNAs have any training/experience with memory care. Some had compassion, most did not, and all were overworked. Ignore the decor. Look at the residents. Note the fact that they don't give tours of the areas where the residents are in advanced stages of disease. They'll make an excuse (someone just passed away, etc) but the reality is they have NO BUSINESS caring for people who need so much more than this place is providing. They just want "heads in beds".....it's all about quotas and money, not the residents, and not the families. Just don't do it. Please......don't.

One of the reasons I moved my father to this community is because they agreed to follow 3 steps in his care as he was a fall risk. They were to dress him and to put him to bed each night, they were to use a special mate we had purchased that would pad him should he fall if he did get out of bed without assistance and they were to do 30 minutes bed checks. He was only there 3 days when he fell and broke his hip and he passed away 10 days later. When my father fell they did notify me right away and following his death when I approached them they said that there had been a new care giver with him that night that had not been informed of the protocol for his care. We also know that my father put himself to bed that night because he did not have his diaper on and he had put his pajama bottoms on backward. I would not recommend this community to anyone.

Was a great place back in 2011 when they were "The Mews" but since it was taken over by new owners and changed to "Oxton Village", things changed for the worse. My mother was there for 3 years, first no complaints, after they changed owners, the care was not as good, she fell numerous times, hitting her head and sent to ER. Every time I complained to owners, nothing was done to improve the situation. After I complained for a third time about her care, they told me I had to find her a different place to go to, and after that would close door when they saw me coming to office, leaving me to talk to receptionist instead. Not enough good help for the number of people they have and violations that should be reported.

I would not recommend to anyone. It use to be a great place but not anymore. The new owner does not care about the residents only the money. They lie to you and do things behind your back. Stay away

The new owner is petty. Cares more about the money than the residents. He has no problem with throwing a senior out of this home when they are sick and in the hospital leaving them with no where to go upon discharge from the hospital. The owner is also a liar. I have all this document and can and will be proven in a court of law. I would stay away from any thing owned by Edwards. This use to be a great place and the remaining staff are great as well.