Keystone Senior Management Services, Inc.

The communication between the three shifts and also between the facility and the family members could be vastly improved. It's pretty much nonexistent. I can never determine what my loved one's day has been like. I leave notes all over the wall so they can see what I would like to happen, and then it doesn't happen. He's fallen a couple of times because they're not putting him in the chucks we provided for him. And his room always smells like urine because they leave his dirty clothes there all week. He's not getting a shower regularly. There's also another resident who wanders the floor and breaks things or takes things form the rooms, so everyone has to keep their doors locked in the memory care unit. We're trying to work around these things We'll see how it goes. But there are only 2 people to care for 20 memory care residents, which is just not enough.

Had a waiting list

I would recommend you confirm all the items on your list, and make sure you are getting what you expect for care for your loved ones. The staff are good to work with. They are responsive to any questions or concerns I may have.

Our family had an in person tour and our experience was just okay, something about the community did not stand out to us and we did not think it was that great looking.

$4050/mo for studio; $5750/mo for 1 bdrm; includes meals, 1 1/2 hr care (meds, etc); RN assessment, care plan, transportation to and from medical and shopping); WAITING LIST with $500 dep; 5 people waiting 30 - 90 days; one-time community fee $3500; Verizon and Charter; weekly housekeeping, laundry (towels and linens)

This review concerns mostly the Memory Care unit. Communication with nursing and care staff was poor. Staff told me what they thought I wanted to hear rather than what was actually going on. Screening before entry was haphazard. Options regarding medication management were not explained adequately. Finally, my husband proved to be a danger to staff and possibly other residents, and was removed to a local hospital emergency department. No one told me his lease had been terminated until a social worker at the hospital gave me the phone number of a low-level staff member at Keystone Place on the night shift who said he wasn't "allowed" to reveal his surname. A call to the Executive Director was never returned. The Director of Health and Wellness did call almost a week later but was impossible to find on site or to connect with during the two weeks of my husband's residence.

I toured this community and I did not get a good impression. Cleanliness was definitely lacking. Not a good choice for my loved one.

I was dissatisfied with our experience at Keystone Place. I felt that they did not respond to our requests made and did not have good solutions. They do not offer 24 hour nursing care. I think for the average person, the facility would be just fine but they were not able to accommodate our needs. The facility is beautiful and brand new, it just was not the right fit for us.

Beautiful facilities, but haphazard staffing. Services in the contract are not consistent. (No change of bedding in two weeks!!). Similar lapses are routine. Close to negligent

It was terrible! The CNA's, except for one, were rude, the Apt was cold because they wouldn't turn the heat on until sometime in October, the hall rugs were filthy. The food was good, though.

The apartments look amazing the staff that takes care of the residence are very friendly, but lack of the training to deal with assistant living residence. Keystone should really be considered an independent living place because they are not capable of taking care of residents with any Behavior issues they really need a social worker on staff. The administrator that's in charge of the building. Will promise you the world and it doesn't happen. There's no physical therapy on staff on site. They will tell you they do they do not and when you finally get someone in to do physical therapy there isn't the equipment that is needed for that physical therapy so you end up having to do it outpatient wise, which transportation is an issue. They will say they provide transportations which you will use but the resident would not gets their appointments on time so your appointment was canceled and you had to reschedule their appointment. Communication with family members on the resident care is lacking. We had an intake conference. The only Care Conference we had was at the point where we were going to get kicked out . And we were paying the high-level of care for my brother to be there. For what we were paying, we were not getting care we needed. My brother ended up having to be a hospitalized and he is now in for right now in a long term care center. I would not recommend Keystone.

Know your rights if you choose Keystone Place-Forevergreen. When our loved one began to require a higher level of care, KP began to pursue an involuntary transfer without justification or the required notice. In multiple instances they did not follow proper procedures as outlined by state regulations, presumably in hopes that we would either not question their actions, or that we would choose to leave voluntarily. What a disgrace to see these tactics used against such a vulnerable population. While individual care staff members were very attentive and kind, it unfortunately does little to compensate for our experience with management. In my opinion, Keystone Place-Forevergreen appears to be a corporation eager to collect high rents/profits and not one that is committed to elder care.

The management is horrible. The food is disgusting and the nursing is way understaffed.Did not like my time there, they kept saying things were gonna get better, but nothing ever did they went through three chefs. They’ve been through numerous amounts of nursing staff it’s just the revolving door of madness. So I had no choice but to leave and I am so glad I did because the place I’m at now is just wonderful.

We took a tour of Keystone Place at Terra Bella during our search for an Assisted Living facility for our loved one. This facility was not great. The facility is small and seemed overpriced to us. Also, out of all of the facilities that we toured this one was the least welcoming, they didn't even walk us out. We decided to continue on with our search.

Very unorganized. Admin can’t keep regular staff. Huge lack of communication between care givers and family members. Excuses are using outside staffing agencies. I complained and was asked to move my mom to another facility. They are hiring third cleaning agency in 4 months. Staff that is there don’t seem to care about residents. The surroundings are beautiful, the people working there are not. Doctors nurses and staff are over worked and do not take care of informing families of their loved ones conditions. I’m sure there are better places. [Community name removed] was very organized, it’s just not close by.

My father has been a resident there since 2014. Overall it's a nice place, the staff is friendly and they have many activities that the residents can enjoy. My displeasure is that they failed to inform me that my father was admitted to the hospital and I received notification from his attending nurse. One would think that when you are paying so much in rent to have assurances that if there is a medical emergency they would let you know. Really disappointing that this would happen.

I hope you will reconsider moving a loved one to Keystone at Forevergreen Place. The care is seriously questionable and the nurse aids changed so often that there wasn’t time to get to know them or create a comfortable routine for the residents. The administrators were not personable at all and were uncomfortable to converse with (the very few times they were present). It’s clear that their hearts are not in it and that they have no personal investment in the residents.

Won't work for Moms needs. She requires skilled nursing. Also prefer a private room as she has no short term memory and would likely be getting into a roommates belongings. An apartment like situation where she is expected to be able to attend herself not appropriate.

I toured with my sister and my mom recently. We had visited and dined with a resident that had lived their since they opened a few times. And even attended a few events. When they opened it was a nice and friendly place to visit and the food was delicious. More recently I heard they have had a lot of turnover. Now that time has passed. They are short staffed. The few caregivers and admin staff we spoke to were arrogant and unhelpful. The menu is always changing without notice. The food was flavorless and cold. And took forever to come out. I would recommend you save your money and go to [Removed] for the service and quality of dining they provide there now. I just wanted to let the community know how this senior community has taken such a nosedive in the last few months in quality and prestige. BEWARE definitely not a good place for mom!!!

I would give them zero stars if I could. I wouldn't recommended them at all. One lady wanted to pat my service dog. And the person giving the tour said they didn't want me there. I would not recommend them at all.