Legacy Senior Services

This community is very nice and the sales person that showed us around was very nice as well. We liked everything about the community aside from one. We did not like that they offered a la carte for everything that my grandmother needed. That was to costly in the long run.

I thought everyone was really nice and I liked the facility. Didn't see a lot of people outside of their rooms, but I understand some were getting ready for an outing

I liked that this community was newer and all of the natural light they had throughout the entire building. The bedrooms the staff had showed me where nice and had lots of great amenities for the residents in them. I just did not like how quiet everyone seemed and the lack of activities that where taking place.

My mother is starting to adjust to this community. She is mingling with the other residents,and starting to get all settled into the community. This is a nice community, I know she is being cared for very well here. The staff is great. There are activities offered for the residents. They do serve well balanced meals. This is a community I would highly recommend, it has worked out very well for us.

My mother is doing very good here at this community. I know she is safe and being cared for very well. They have a very helpful staff at this community, they have been great to work with. It is a well-kept community, they do a good job with the cleanliness of the place. Everything has worked out very well for us here, and I would recommend this community.

Me and my loved one wanted to take a tour of this place, but it was not open yet. However, we were able to go to there office and speak with the people. We liked everything that we heard. They had a great concept for there memory care department. The only thing was teh price.

I felt that my husband was safe in the community during his respite care. The staff were friendly and communicated well. His meals were very well presented and they looked very healthy as well. Activities were also offered on site. I would recommend respite stay in this place everyone was attentive and the community was very clean.

Legacy Village of Jacksonville is a very nice community. The community is clean, staff is extremely friendly and accommodating. They genuinely care for their residents. They offer nice activities and the food is delicious.

Good care, clean & friendly. Clinical staff really good. Too many discrepancies between quoting cost from start to actual final cost. Had to deal with three different people in the sales department.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

Nice community. Encouraged sharing a room with another senior based on finances. My Dad's not interested in sharing a room.

From what I've seen they keep people pretty well involved, and active. The food is ok I would give it a four. I would like to see better communication between the staff and the family. At first communication was great, but lately I have made four or five phone calls and they have only returned maybe one of those calls. It's difficult to find out what is going on. It's a nice place. When I have gone in there the staff has been busy with other patients and don't acknowledge that we are there until we track them down. We chose them for the pricing, they seemed to be similar to another place we were looking at for a little less. The staff is nice enough, they are very personable. Just walking in it's very clean, and they have an activities board, to let you know that things are going on.

Very nice place, just wish it was not so far.

Still interested in this one.

Seemed very nice and friendly,looks like a good place, easy access to hospital a plus

I think this has the potential to be a really good place. Currently, there are some things I'm very upset with. They can't get dining service staff to stay on, and I think the management should step in and help at mealtimes. My loved one has often had to wait an hour to get her food. And getting drink refills is next to impossible. When she first moved in, they were supposed to have an exercise room. They had all this equipment in the room, and it was ready to be opened. But it was all the wrong equipment (not suitable for seniors). I understand they're having trouble getting machines. But they still don't have an exercise room now, months later. And that's affecting availability of physical therapy for the residents. My loved one hasn't had anybody to talk to due to Covid restrictions. And she's been really depressed and not doing well. Other than those things, it's a very nice, beautiful place. They have sliding barn doors, which is a great space saver, especially for residents in wheelchairs. That was one of the things that sold me on the community. My loved one likes the food okay, and they have options aside from the regular menu where you can get a sandwich pretty much whenever. They're supposed to have snacks available in the evening, but the times when I've checked it out, there were only a couple of things left and then just single serving cereal boxes down below. But the residents' rooms have a nice refrigerator and sink. If you want a microwave, you can bring one in. And that helps, having that little kitchen area. They have quite a bit of activities, which is good. They really do try. At bingo, you can win $1 tickets, and then periodically they'll bring in things from the dollar store to buy with the tickets, which is cool. They have a movie place, happy hours, a place to play card games, and a really nice back porch. They have nice Klondike rocking chairs on the porch, but my loved one can't get up when she uses them. They really worked with us on cost, which we appreciate. I like that they have call buttons that are worn around the residents' necks, and the staff makes it there in about 5 minutes usually. They will definitely take care of you here. And they're always really nice. The staff take the time to stop and talk to you in the hall, whether it's the care staff or housekeeping, and that makes a big difference. They'll stop and talk with the residents as well. There's a concierge in the front, and there's always somebody there, which is nice. But I'm disappointed that they don't allow kids on the property. Covid aside, that's their general policy. And it would mean a lot to the residents if their grandchildren and great-grandchildren could come and visit.

We chose Renaissance Assisted Living because it was more affordable and it is also closer to family. I do think that they could improve the quality of food that they serve, instead of hotdogs I think they should get homecooked fresh meals more often. I would possibly recommend to others who are looking.

They would send the families flyers with a breakdown of all the activities they had going on for the residents. In comparison to other communities, the value here was pretty reasonable.

I don't remember much about my tour to this community, but one thing I do remember is that I did not like the dining room. It was too small in my opinion. Everyone was very friendly and when I arrived, the tour guide was ready for me and on time.

Prior to my dad moving into the facility I want to visit it at different times of the day, mainly unannounced. The residents always looked good. The facility is bright and cheerful, and has no strange smells. The pictures on the walls are appropriate to the age of the residents. The meals that I have seen and eaten are very good. The staff that I've meet is exceptional. They are eager to learn about your family member and take the best care of them that they can!! Our Family Is always greeted by name when we go to visit our Father. Our dad just moved in the beginning of April. The staff has done everything they can to help with the transition to the facility. They encourage us to bring in favorite foods, drinks and snacks. Also, our dad loves to play scrabble and at 93 years of age is a very good player!