Legacy Senior Services

The attendants are kind as are the residents. Nobody seems to talk. They have good food. There is a definite lack of communication between staff members. Overall for the value, compared to other assisted livings in the area, it is a nice place.

The Rennaisance is a beautiful building with good sized apartments. The leadership staff is very friendly and kind. The food is not good. I have tried a lot of it and it is barely edible. Rooms are not cleaned often enough. I usually have to clean a couple of times a week. My family member is just settling in after a couple of months so not sure whether his level of care is

Stay in touch with the staff and check on your loved one frequently if they are in memory care.

I personally didn't have a good experience for my loved one here. There have been times that the residents haven't received medications. The cleanliness was not the best. The meals and dining have been terrible! The meals are pre-packaged and not the best quality or well balanced. There was a change in administration. It took a bit for the community to find a new Executive Director and things are starting to get better. I'm starting to see a change in the activities now that they have an Activities Manager. They are trying to engage the residents in the activities the community is offering. There is still a high turnover in the community and this is still a concern for me.

Grace senior living is very nice and all of the staff were accommodating, it was just not the right fit for what our loved one needed.

We toured this community and we felt they were more into trying to impress us than tell us what they could do for our loved one. The community was very nice and the staff was friendly.

Very quaint community. Only one room available in memory unit and one unit on the second floor for independent living. The hallway in the memory portion had a strong urine smell (could be old or damp carpet). Facility needs to be renovated. Staff met were friendly.

My mother resides on the memory care floor and as is true for all facilities, the facility is only as good as it's employees, namely the caregivers and nurses. It seems to me that the turnover rate for caregivers is quite high and I imagine it has to do with being underpaid for what they are responsible for. There are some fantastic caregivers here that go above and beyond and then a few that I feel fall short. My biggest criticism about this facility is the food. There is the occasional meal that I have seen served that really shouldn't qualify as a meal (i.e. serving pasta salad and 3 slices of a beet as a dinner). This is not the norm but corporate should take note that this not acceptable meal planning. I have found the staff to be very friendly and the memory care director puts quite a bit of effort into coming up with creative activities. Cleanliness is a constant battle and I feel that they could do a better job in the living units themselves, particularly the bathrooms. All common areas are always well maintained. Overall, I feel that my mother is in a safe environment and for the money value it is fair.

Too big for my mom.

My mother has been at this facility for a little over a year. The staff such as the CNAs and maintenance are wonderful and caring. While I agree that the place is well maintained and very clean I have many concerns for a vulnerable senior that cannot advocate for themselves. Examples that we have encountered are: 1. Two falls that resulted in long response times. In one of the falls my mom remained on the floor w a fractured arm for over 35 mins with no response despite her call bell being activated. She called me at home to tell me that had fallen and needed help getting up. Second fall w no injury with lengthened response time because of an issue w a call bell system. 2. One incidence of the staff giving her another patients medicine because they threw hers away in error. My mom told them it was not her medication and called me. 3. During this COVID pandemic I personally noted a staff member wheeling a pt in the facility with no mask as well as the pt. When I called to discuss they tried to deny it but it was witnessed by another staff member. Once I called it to the persons attention they apologized. On sev occasions I note residents walking the facility w no mask. The response is that trying to get them to wear masks is very difficult. 4. Multiple communication issues w the staff that require me to follow up consistently. My mother was a DNR when she went into the facility which was discussed on arrival. I found out this past week that the paperwork was never signed. It took me several requests to get it done. 5. Long response for answering call bells and requests for pain meds. 6.my mother stated there is just not enough help when she needs it and food is a consistent complaint. 7. When my mom moved in they never disclosed they have a catered living rate that is 1000.00 less. My mom found out about it from other residents. When I requested the rate she was given the rate but I felt it was very underhanded not to discuss this or offer it at her entrance. I called the State and had a meeting with the facility sev months ago. Things change for a few weeks and go back to normal. I get tired of the inconsistency. My mom does not want to leave because of her friends. I can’t relax or feel comfortable she is taken care of. I have to follow up on practically everything.

First of all I want to say that the staff at Main Street are wonderful. From my perspective, there seems to be low staff turnover. My family member has established close bonds with the nursing staff as well as the other assistants. My family member has made friends and is happy. However, there is an ongoing problem with the food preparation and food quality. It shouldn't be hard to prepare tasty, nutritious meals. There are other assisted living facilities who serve delicious food, and Main Street can do it too. Management needs to decide to aggressively address this long-standing problem. The people who live at this facility deserve to enjoy their meals.

Still to early for me to have a opinion But they seem to know what they are doing . Under new management this last week or so... But I will rate the overall in the next month or so

I was not impressed with the tour they gave me. I requested to see the Memory Care, our need, and I was shown everywhere else through the community. I was unsure of where my loved one would be at and the little things like interaction and environment would not have worked out for us or did not meet our needs.

I was happy with them until she passed. They owed me money and kept that too. My loved one was only there for 6 days. They charged me for the rest of the month. They couldn't find any of her stuff. I haven't heard anything back. I think I would of been happy with them until she died. I'm disappointed. They said they would at least contact me. It's been 2 months and haven't heard anything. Overall, I'm disappointed.

The quality of care that my 90-something mother received at Thrive during the 6 months that she lived in the Memory Care wing there was, frankly, a little shocking to me. The staff seemed mostly young, mostly not very experienced, but okay for the most part (professional though not particularly compassionate); they tried to do their jobs, but there never seemed to be enough of them on the floor at any given time, so they always seemed rushed and too often seemed annoyed that they had to deal with frail elderly people. The administrators were hands-off, unresponsive, and bizarrely out to lunch -- *hugely* different than the admin I encountered at both the assisted care community where my mother lived before coming to Thrive and the memory care community where she went after Thrive (both of which, luckily, were lovely, extremely professional, and very easy to work with). Honestly I've never seen anything quite like it. After 6 months of watching my mom's health and peace of mind deteriorate, my husband and I moved her to another (really wonderful) memory facility in Jefferson where -- thank goodness! -- both staff and administration were superb, and (not surprisingly) my mother did much better. I just wish she hadn't had to spend half a year in a place where a whole lot of thought and attention (and money) seemed to have been spent on a pretty, new building and so very, very little seemed to have been spent on enhancing the quality of the lives of the elderly people who lived in it.

No staff scheduled per rules, new owners July horrible management and decrease in staff. Was told that the staff works unrealistic schedule And management doesn’t care. Resident care is horrible and sad.

I would tell others to be careful of the staff members here. They are not communicative and do not talk to you like they should. The administration is terrible, 2 weeks after my dad passed away they filed a lawsuit against me for payment even though I had not even gotten a bill. I would not recommend to anybody.

The food they serve is worse than the inmates receive in prison. The staff were great to deal. When sending an email with questions or concerns I would receive an answer withing an hour. A good staff and community, bad corporation.

Although facility and residents are clean thanks to dedicated staff members who go the second and third miles without overtime pay and working for just over minimum wage, the facility is frequently understaffed, no-shows. Hardest working staff very underpaid. Food is edible but definitely frozen, or from cans; bread is tasteless. Staff will not eat there. Everything done on the cheap. Deceptive advertising in that there are "two nurses on duty" -- they have nursing degrees but are on the administrative staff doing administrative work, not checking on residents, even sick residents. Bedbugs and pneumonia seem to be a recurring problem. Activities personnel untrained, nonproductive, just drawing a paycheck. Complaints to corporate and to state offices who oversee these facilities are not taken seriously/nothing done. Took the state officials a month to investigate. Residents are mostly nursing home level, not assisted living, and that requires more staffing. Other Legacy Village facilities may offer better, but be careful.

Never did a tour as figured out over the phone that we could not afford this. There is no deferment program while you are waiting for benefits and you cannot apply for benefits until you need them.