Liberty Properties

They could improve of the keeping the facility cleaner and the food

Everybody is very friendly. Some of the staff members will go out of their way to help you with any questions or concerns. But then other staff members never call you back, and you have to try to track them down in the lobby. They do a good job with cleanliness. They have a lot of activities. They just went through an ownership change though, and they will be making some changes, including their menu and food vendor. This used to be an all-inclusive facility, and it is not going to be once our lease is up. They say they're lowering the rent, but their food service is not going to be included, nor are they providing housekeeping. You'll have to pay extra for those things. It feels like a bait and switch, and I'm disappointed in that. It seems like they're forcing out some of the go-to employees as well, including our maintenance man, who was very friendly and very helpful.

Very nice staff and tour. My main concern is the ramps leading to the rooms that my legally blind MIL would have to negotiate.

Very nice place loved the food. No access to outside without asking permission. don't like that,my mom will never ask.Will never go outside unless I take heror they go out often.Very expensive.

I made the decision to move my mother (Alzheimer's) from an assisted living facility in Georgia to be closer to me in North Carolina last year. I LOVED HarborChase when I first visited. The staff was warm & friendly and genuinely caring. The facility itself was clean and in great condition. After 5 short months at HarborChase, I made another decision to move my mother out. Overall her care was awesome and I have no complaints about that. What I am unhappy about is that from day one, it seemed like management was constantly adding new charges to our monthly invoices. I went into the move thinking I would be paying one thing & each month it got increased. Not one month went by that I didn't question the charges or wonder why it kept getting more expensive. In December, they made the decision to program her for Memory Care during the day without consulting me first. Once this happened, the pressure increased to move her into the Memory Care Unit full time when a room became available. I knew that making this move would mean an even higher monthly invoice & financially I just couldn't do it. When I wouldn't agree to move her, management basically stated that they could no longer care for my mother. She is now in a small group home and is doing great!

This was very nice. It was clear that here, mom would need to be in memory care and to me, that just didn't seem like a good fit. There was no smell but it felt closed in to me, I wanted my mom not to be locked into a place but have the freedom to go out. I remember they had all these recliner chairs lined in a row and they said some people liked that and some people didn't, and I guess I was one of the people who didn't.

Both of my parents are dead now. I believe if there is any other alternative, don't put them in a facility. It is lacking in all areas and very expensive, and they did not get the care we paid for. When my mother was brought to the hospital just before she died , she had huge sores on her back and her skin was raw. The hospital was appalled.

toured but didn't feel it would meet the needs of my mother.

Some of the staff were good, some were not. About the faculty and staff, they lie big time to you. Don't take them at face value and ask questions of people that live there and people that used to live there And watch your bills. Those aren't always correct either. As far as a recommendation based off of our experience, no I would not recommend them unless the person being admitted can function completely and 100% for themselves.

They are short staffed or were when my mother was there. She did not receive medication's at the right time or the right medication's always. It was difficult to change medication's. The staff were very nice, but in an impossible situation with too many patients to care for. We removed our mother after just a few months. Some of the things we were promised were not fulfilled. Disappointing and I would not recommend the facility.

The facility is beautiful. The residents are wonderful, warm, friendly. The advertising is false. There is a pool, but has not been heated for 8 months. The dining room , bistro and bar are all closing as of March 31, 2023. All of that staff is going to be jobless. They company says they care about their residents. They most certainly Do Not. We no longer have transportation. Residents who are unable to cook, drive, or clean their apartments are left helpless. I am a current resident looking for a new location.

For families considering this facility for their loved ones, DONT DO IT! The staff is rude and insensitive to the needs of the residents. and families. I don't feel my husband's room is being cleaned because of the strong smell of urine. When I witnessed my husband's meal, even though he isn't a big eater, the amount of food on his plate was extremely small. There is no communication with me and if I ask a question it isn't answered or I'm lied to. The day I moved my husband there, after I had driven over 200 miles in a u-haul truck, I was told to unload the furniture myself. I have not witnessed all meals, so I don't know the quality being served. How I feel about Kempton is in no way positive. I despise that facility and do not recommend it to anyone. I have never in life seen or experienced a place like this and hope never to again.

I do not like the food at all. Its like trying to chew leather. I would advised to forget this facility.

This place was absolutely awful for my grandmother. She was not happy and they did not attend to her needs. They were very slow with everything they did and she has reported to me before that the nurses acted like she was burden and were not nice at all. My grandmother recently passed 2 days ago. When she did, she was not at this facility so we had to get her stuff from there. We were not allowed to go into her room but instead the staff there threw her things in some boxes and left them in a room near the back for us to get. They were not sympathetic at all and treated her things and her as if they were garbage. Do not send anyone here, you will regret your decision for the rest of your life and you can’t undo it.

Would not recommend and we moved our Mother to another facility. They do not clean the rooms, staff (nurses and admin) along with some CNA's are rude and inattentive, food is awful. They increased the rate by $400 a month stating Mom required add'l services but offered none.

Quail Haven Village in Pinehurst, NC is horrible. My father was admitted for rehab on Friday, November 14, 2014. I work and stay in Raleigh during the week and came down Friday night to see him. I was a bit concerned by all the white call lights on and skeleton staff. He was asleep and I spoke briefly to the night nurse who seemed aware of my father’s condition. I returned on Saturday, November 15, 2014. The staff had let my father sit in his feces for hours after "forgetting" he had called. When I asked the nurse to clean him up, she accused him of not pressing the call button and began to argue with me. At one point, five staff members were yelling at me in the hall. They refused to clean up my father until I "treated them with respect". They don't accurately record when they give him his pain medications and when I asked to see the paper records, they refused. Staff falsifies records. I had to ask for my father's catheter bag to be emptied since it was full, the supervisor said her "records" showed that I "demanded" the staff empty his bag when it was only 200. I informed her the bag was at 2000 not 200 and suggested their record-keeping was not adequate. She again denied any staff malfeasance. I said, "OK, don't believe, I'll just take photos the next time." The supervisor told me that I was "not allowed to take photographs." The staff members removed their nametags and refused to speak with either my father or me and the same woman who started the argument with me gave us multiple names (Wanda and Pearl). I recorded a conversation in which the supervisor, Joan Vasilik, told me that I am "not allowed to ask staff members their names" which is a violation of NC Law 90-640. Identification badges required. The place reeks of urine and feces. After my altercation, I left for a few hours. When I returned, the "nurse" who started the argument with me went into my father's room and yelled at him. Apparently, the staff is taking their anger out on my father, took his water mug away and “forgot” to return it for two hours. They refused to provide him with extra pillows so I brought some from home. Rooms have no phones so patients/inmates can't call for family to help them. The food is ALWAYS served cold, the food is inedible and the food service people are annoyed when you ask them to reheat it. Until we can get him out of this hellhole, we're providing his food. To summarize: Only put your elderly here if you hate them and want them to suffer. Staff forges records. Patients have no way to call for help. Staff turns off call buttons. Staff denies errors. Staff argues and refuses to provide basic services. Staff is sloppy with distribution of pain medications. Staff refuses to wear nametags or identify themselves. Supervisors aren't interested in improving staff, just protecting them. Staff is used to bullying old people with diminished mental capabilities. Food is sub-standard and served cold.