Phoebe Ministries

I spoke with the Director of Nursing hours upon hours about my complaints. All of the therapists have been good except for one. The one therapist was not encouraging or helpful. They do not smile after our conversations, they seem forced to be somewhat friendly.

My mother was here a long time ago and she had excellent care and it boggles my mind how much it has changed. Although, my loved one does like the meals and the cleanliness has been good. The nurses and aides have been helpful. From what I have seen the therapy has been good. The communication has been ok. I spoke with the social worker and I let her know the building seems to have grown but the care is worse.

Some of the staff are wonderful. The nurses are pretty good. It's clean and the meals are pretty decent. However they took her to the hospital and did not call us for 5 hours. I'm calling to try and find out things and leaving messages and no call backs.

I pulled her out I was not happy at all. The staff is very nice but there's not enough help. The meals came cold.

I was in there six years ago and they were wonderful. That's why we returned and now we are getting the shaft. One staff member that takes care of my loved one is wonderful. He also returned my call. He has compassion. It's very clean and nice from when I was there last. Some of the nurses are decent and some of them are not. They do not listen when he says he cannot have certain things and it is just shoved it at him. The nurses would not pick up the phone at the nurses' station. Her eggs were not cooked through and burnt on one side.

I never had the opportunity to visit this home because I live out of state and my mom was only there 8 days. We had planned to make a trip up north, but after only 8 days in this nursing home, my mom had a stroke. My mom went to the hospital and then to rehab. Although she was very mobile when she went into Phoebe, she is now (less than 1 month later), stuck in a wheelchair with very limited skills. I have to wonder how this happened to her.

This place needs help. you have about 1 good nurse and 1 good aid. Most are too lazy to really make you feel safe leaving your loved one. I slept in a recliner in my husbands room. They never offered me any assistance or kindness. They screwed up his meds and he had to go back to the hospital. Afterwards I found another rehab and they were fantastic. Lets see if this post makes it cause none of my other posts have.