Premier Senior Living, LLC

Our mom got sick and had to spend a month in rehab. After she was released, we weren’t able to take care of her around the clock. It was such a comfort when we found Ivy Hall. We searched for a place with a good reputation and was also affordable. The staff truly cares for our mom and asks us how they can provide for all her needs. Our mom doesn’t speak English very well and yet the staff take the time to understand what she needs. The maintenance person even labeled the TV control with the station number for the Korean channel so our mom is able to watch her Korean dramas. They take the time to call us when they aren’t able to communicate with her. The Ivy Hall creates a home environment and our mom seems very comfortable at her new home. The professional healthcare providers ensure our mom stays healthy. The staff offered to FaceTime with our mom so we can see each other during the coronavirus social distancing time. It is such a comfort to know our mom is well taken care as though she is part of the family (we live five hours from Atlanta). We recommend Ivy Hall to anyone looking for an assisted living facility for their loved ones.

When my family and I had the difficult task of finding an assisted-living facility for my mother. I didn't think there would ever be one to suit my high standards. I was wrong. The staff at Ivy have been like an extended family to us and I am elated that we made this choice for my mom. Best of the best hands down+

My Mom moved into Ivy Hall in April 2019. She had lived her entire life of 83 years on a farm in South GA. Moving was a HUGE deal for her and our family. When we visited Ivy Hall, it felt like the right place for her to live. She didn't want to live in a large facility. Due to her limited walking, she wanted all the facilities to be close. We found the perfect room at Ivy Hall. My Mom was an active participant in all the activities, often assisting [name removed], Activities Director. The staff took excellent care of her. Everyone there knew her name and spoke with her. She made some great friends with other residents. Unfortunately, my Mom became ill and passed away in February 2020. The care and compassion that the staff gave her in those last few days, while under hospice care, was beyond what was expected. My Mom loved the staff at Ivy Hall and they loved her back. I would highly recommend the facility for your loved one.

Ivy Hall was one of 8 assisted living communities my husband& I researched. Visited property virtually (online) & in person on front porch with [name removed] (Sales & Marketing Director). [name removed] was so helpful, answered all my questions & set up meetings with executive director, nursing, activities, dining & facilities directors. Because the community is following CDC quarantine procedures, all meetings required wearing masks & social distancing. All team members were kind, caring & answered my many questions about considering the community for my mother in law. We were never able to go into the community prior to our decision to move our loved one in. There were many email exchanges with photos of apartment options so that I could best make a choice of apartment. My mom in law has been at Ivy Hall since mid-Sep. She enjoys staff, care team, meals, activities, services & her apartment. I am so pleased the team keeps us updated on my loved one’s progress & calls for medical care when needed. Thank you Ivy Hall team.... very much appreciate your commitment to quality & individualized geriatric care. It will be EVEN BETTER when Covid quarantine is over & community residents can take trips outside community.

My Mother moved into Ivy Hall in June 2019. She enjoys the activities and she mentioned the camaraderie she has developed with some of the residents. The staff is responsive to her needs. Ivy Hall has worked out great for her and our family. During the COVID-19 restrictions, I believe the staff has done a good job to help the residents and families through a very, very difficult time.

We would like to highly recommend [name removed] and St. Ives Memory Care. [name removed] is the Director of care at this memory unit facility. Almost a year ago, we were in search of a memory care unit for my wife's mother. The previous facility my mother-in-law resided in itself was nice, but there was little management and supervision of staff. Given that we were looking for a placement that potentially could be five years or more, we carefully considered our alternatives. We visited 10 homes and evaluated them in terms of quality of care, condition of the physical building, overall management and supervision, cost, and location. Bottom line, we asked ourselves the question if could we live at this facility. After all our visits touring the different memory units, observing interaction between staff and residents, and talking with both management and caregivers, the decision was clear-cut. St. Ives Memory Care in John's Creek was far superior to all the others. The only other one we liked was $2000 more per month. The St. Ives physical plant is nice, not fancy, but very well kept up. The staff was very attentive as we observed during a two-hour visit. But what truly made the difference was the Director, [name removed]. She runs a very tight ship which at the same time is highly attentive and caring. Everything was very clean. The staff was very hands-on with the residents. The staff was all in the dining room during the meals. During my entire visit, I did not see one staff member on her or his cell phone, which was the hallmark of the previous facility we were leaving. [name removed] is an RN and knows the memory care business. Whenever we called, prior to the pandemic, she always knew about the condition and care of my wife's mother. [name removed] locked down the facility early, which probably prevented many deaths. [name removed] is attentive to even the small details. When we were moving my wife's mother into the facility, I noticed one of the closet doors was off its track. I mentioned that to [name removed] and it was fixed that afternoon. Also, during this pandemic, [name removed] dedication to her residents has given us peace of mind when we could not visit. I really can't say enough good things about [name removed] and St. Ives. Both have not only met but far exceeded our expectations. We highly recommend St. Ives Memory Care and it's fabulous director, [name removed].

My Mom was very happy here. The staff , food, activities, size of St Ives ,apartments and grounds are wonderful. Most of the staff has been there a long time. Everyone greets you. You feel like family. They were super helpful with transitioning my Mom’s care levels. We had some bad experiences with two other places and feel blessed to have found St Ives Memory Care in John’s Creek Medlock Bridge Parkway outside of Atlanta, Georgia.

My Mom had been in several assisted living and then 2 Memory Care facilities. We thank God for referring us to St. Ives Memory Care in John’s Creek, GA. This was the ONLY facility that did exactly what they promised. The staff there was like part of our family. The food was good, they have wonderful activities, and plenty of outdoor space. The staff was always responsive when we had a question. There was never a lingering odor from resident’s having a bathroom related incident. The family was always included in holiday activities. All of the other facilities said they had all these things but they did not! I recommend ST. Ives Memory Care to any one I meet that I hear talking about their elderly parents. They deserve recognition for all of their hard work and for how much they care.

My mom lived at St Ives for almost 2 years. The compassion and care that the staff provided was truly amazing. They treated her like family and for that I am eternally grateful.

We chose Sandpiper Village because they gave us a great deal and I knew someone who used to live here and loved it. My mom absolutely loved it more than any place she was at previously. The room sizes are average. The food here is very good, they serve the food restaurant style with a menu that has choices. My favorite part about the community would be the staff members and the residents. I would absolutely recommend.

The Village Cove on Hilton Head Island is a wonderful facility for your aging loved one. From the kitchen staff preparing tasty entrees to the nursing staff providing constant nurturing care, this facility is top notch. The knowledgeable staff is a special group of workers. They not only make the residents feel special each and every day, but they challenge them when they can with daily activities. Finally, I cannot emphasize enough, every resident is treated as if they were family.

Village Cove has a very accommodating staff. They went the extra mile to assimilate my sister into their very caring facility. Her room is charming and she feels right at home. I am very pleased with the service, food and cleanliness. I recommend Village Cove to anyone who needs a facility for themselves or for a loved one who needs extra help and care with their daily routine.

The staff at Village Cove is very responsive and friendly. My mom's been there for over four years now and is very content with her "extended family". Hats off to them!

Very respectful and caring staff. They communicate with families well during this pandemic and are so accommodating for window visits and FaceTime. One of my parents has been living there for 2 years and when my other parent needed more help she was happy to move to Village Cove. They treat relatives of their residents like family too. They know the special likes and dislikes of their residents and make sure they are accommodated. I am very happy my parents are living at Village Cove.

From Day One the staff at Village Cove has gone above and beyond their responsibilities to ensure that my father has the best care possible. From helping him transition to their community from his former residence, to arranging safe and timely transport to doctor appointments, to providing flexibility when it comes to monthly payments, to working with him on his medication regiment, Village Cove has done all and more. Visiting their community on Hilton Head and being afforded time to meet with the executive director and other staff members has also granted me and the rest of our family a huge peace of mind.

They are perfectly conducive to the care my mom needs. The bathroom she has in her room is very accessible, as well as plenty of room for all of her belongings. The rooms are kept very clean. My mom says the food is great., what food is hot and always hot and what food is cold is always cold. What stood out to us most was the ability the community had to work with us with our financial needs and the specific care my mother needs. The staff is exemplary and cares for your loved one as good as or better then you would care for them at home.

The community is always clean and there is no smell. The staff all really seem to care about the well being of the residents. They do have activities available for the residents to participate in. We do feel St. Ives Memory Care is a good value for the price.

All the common areas were very clean and there was never any odor; everything smelled fresh. The staff was always very personable with me as well as with my mother. Even when they didn't know I was coming, they were all very kind. I saw some residents get upset with the staff and even then, they remained kind. The care giving staff did a good job with communicating about any concerns or if anything went on that they thought I should be aware of. They were good with my mother's care. Great staff!

My 95 year old mother has been in the memory care facility since the end of February. From the moment we first visited the facility to this day the staff has been extremely helpful, kind, and compassionate to the family and my mother. Mom wants for nothing. They watch over her and care for her with professionalism, kindness, and empathy. She is cared for nutritionally and physically. During the COVID isolation the staff has done everything possible to keep us in contact with her either by Skype or helping to set up a device in her room that allows us to video chat with her. If I call, and I do often, for help on any way they respond quickly and efficiently. Mom knows that if she asks for something they will take care of it. It does not help to name names who is helpful there because everyone I have dealt with does whatever they can to care for mom. Putting mom in a memory care unit was very hard but Concord Place took a lot of the sting away. God bless them and thank you all from [name removed] and her family.

They clean my mother's room regularly. Additionally they have had zero cases of Covid-19 in the community. The staff is great and have even been letting residents use their personal cell phones to FaceTime us and have gone above and beyond to maintain the safety of the residents. Concord Place is a very good value for the price. They are good about keeping my mother engaged by letting her engage in various activities around the community.