Provision Living

The place was new and beautiful. The people were kind and friendly. Administrators. Very helpful. The actual care was hit and miss. They did not have enough workers. They made me think they were a 24 hour care facility. And what I understood was that somebody would be there to assist and help. There is only one person there on the Night Shift and I don't believe that they checked on my dad as often as they said they did or would. We paid the top amount because of his situation. Which also made me think that they would give him more attention. It's a learning experience. I will know more than next time.

It is a newer facility so cleaner that others. The new Director and Nursing directors are making changes that needed to be make before we moved in that continued to be problems during our first year. They are committed to making it the top community in the area. They food has improved. While there are still issues, I believe we are in a better position than we would have been anywhere else.

Overall this is a beautiful facility with wonderful people. The right level of care was difficult to get. [name removed] who cleaned my mom's room is a peach. The staff was loving and supportive. We had trouble getting the right level of care for my mom. The chef [name removed]is wonderful. Making excellent food. I liked how they could always order from a menu. [name removed]thinks of wonderful activities. This place was beautiful and the food was great. You pay a little more for that.

We chose Garden Plaza of Florissant to be closer to family, the price point, and the type of room they had available. Recently, a majority of the staff has been replaced. I would recommend this facility to others looking.

I would recommend, however new executive director just let the Wellness Director go so we are in a little bit of limbo currently. She knew the residents very well. Mom is very comfortable/content here. She loves the food. I however am here a lot because I choose to be. If I were not, she may not be as content because I help out with a lot.

We were overall satisfied with the care they provided Mom and Dad. Two points of concern. First, the food is mediocre at best. They told us they had a chef on staff but the food was equivalent to a school cafeteria. Second, they were short-staffed more often than we thought they should be, so sometimes they were slow in responding to the call button.

Most all of the staff is very friendly and they do have a new activity director who keeps everyone engaged. They could improv on the quality of care by hiring and retention of staff. There are occasionally gaps in communication between the staff and the family members.

I don't eat there. Coming completely to a new area, and it had closeness to necessary areas that I needed. Overall it is a nice, but the administration needs to up their game and communication is terrible.

We give them a 4 overall, not due to the facility but due to the limitations in nursing care. Limitations set by the State. However, it is a lovely place. Staff professional and very loving and considerate of clients. They offer many activities for clients and families. They always assist families and encourage clients and family participation.

Facility is clean and airy, staff is very friendly, and excellent with residents, always very caring, and always smiling

Residents are well cared for. Staff has concern and compassion and treat residents well with kindness and respect. Communication is also great. The nursing staff will text me with any concerns or updates they may have for my dad.

Treats my mother well. I do not need to worry about her well-being. Staff is very attentive.

I would definitely recommend Oak Pointe! They tend to have the same challenge as all of these facilities; staying fully staffed! But with the exception of one person, who is no longer there, we felt like the staff genuinely cared for our mother. The night we lost mom, in August of 2023, we had many staff members who were not even on duty, stay with us to provide comfort to our family. The facility also provided a bus for residents and staff who wanted to attend mom's visitation; even though it was an hour away! We felt very fortunate that we found Oak Pointe for mom. It is expensive to live there, but mother had a Long Term Care policy that helped offset the

I would say overall good. I picked this place because it was newer and a nice setting, convenient for medical appointments and close to family.

I liked how the place looked. It was new, nicely decorated, clean, nice layout. The staff was mostly very friendly. They didn't follow through on some of their promises. For example, there was no hairdresser or activities director for months. Other employees tried to fill in with activities, but often they were often understaffed.

I would definitely recommend Oak Pointe. My Mom is very happy there. Very clean, friendly staff, lots of fun things for her to do. We chose Oak Pointe for location and size of apartment. Thank you!

It was very clean and open, people are all very nice. Employees mostly all sincere. It was a bit more difficult to get dr and cardiology care/ referrals set up- the medical care was mostly on your own. This was difficult because we were coming from up north. The level of care my mom needed was expensive, however I am sure you probably get what you pay for. The care and food at provisional was way better than our previous facility.

Mom has now been in the assisted living facility for 6 + months. Was quite an adjustment for not only her but for family members also. We are pleased with all the care she has received: clean environment; friendly staff and good variety of activities that are available which helps break up long days. I can sleep better at night.So glad she is in a such loving caring place. Thanks to all . It takes a village to care for our elderly loved ones.

We toured Provision Living at East Lansing during our search for an Assisted Living facility for our loved one. This facility was beautiful and I felt that my loved one would be very safe here. However, my loved one did not like the idea that there were cameras in her room to detect if she fell.

Provisions offers technology for safety. My Mother is a fall risk and the sensors offer another layer of protection for Mom, as well as acceptance of use of Alexa or cameras. I was more impressed here than even with my more expensive options. This is a newer facility so the physical appearance was very nice and up to date. It is very clean and bright and it smells great! I like that Mother's unit is built specifically for memory care, not a converted floor or hall. The unit is secure with secure admittance and exiting. There is no exit from the lovely outdoor courtyard except back into the unit. It seemed to be staffed pretty well and they had smiles! The staff seem to like their residents and each other, and there is a relatively low turnover. When we visited, there was interaction between residents in the common areas. The size of the rooms is large enough to accommodate a sleeping area as well as a conversation area and the bathroom is easy access and large enough for Mother's wheelchair. The food looked and smelled good!