Provision Living

The staff at Oak Pointe of Rolla are very caring. I feel like I don't have to worry too much that my dad's needs are being met. Overall, we are pretty happy with everything. On the weekends and evenings it is difficult to get ahold of staff to assist my dad and then I don't get a follow up call. However, [name removed] has gone above and beyond for me to make sure that I can reach someone for assistance and then get an update. I would recommend Oak Pointe of Rolla to others.

Overall it was a good experience as the staff worked with me on getting my mother moved in and getting her established in the facility. However, she really needed more than assisted living as an Alzheimer's patient. They were unable to accommodate her particular needs, such as ensuring she took her medication as you can with a person who only requires the aid of assisted living. I would recommend.

We picked this community, because of the beautiful entrance way, the friendly staff, the rooms suited my Mother's taste and proximity to my house. Mom and I feel very at home there. I think they try hard to accommodate all the different folks, customs, attitudes etc with dignity and kindness. I''m comfortable knowing that she's getting good care. That's especially important since I can't always see her.

We have experienced at Provision Living at East Lansing: good people, good care, super nice place, but not great food. If the food was better, I would have rated 5/5. Overall it's a good place.

Love the atmosphere. Very clean and updated. New owners, so got off to a rough start, but things are improving. All the residents are very happy and seem content and have become family to each other. Staff has a lot of change over, but those that have been there are excellent. Needs improvement with bathing and a regular schedule in place. Schedule is very inconsistent, hoping that improves. Needs more outside activities and more variety.

They are attentive and friendly staff, clean environment, and it's a very caring community.I am very satisfied with the care and environment. We picked this community, because they had a two bedroom availaible, cleanliness, and staff to patient ratio.

Giving overall experience a 4 only because I'm giving quality of care and value for cost 4's. Quality of care - Have noticed my mom wears the same clothes several days in a row and was told by a relative that she smelled on one occasion. Not sure if it's the staffs duty to see that she's bathing and washing her clothes but for what we are paying, I think they should do that. Value for cost - giving it a 4 only because it is very expensive. I'm sure my mom will run out of money before she passes away. Because they don't accept Medicare, she will have to be moved to a different facility when that time comes which is very unfortunate. The only other thing I would say is there seems to be a small lack of communication. I was under the impression that Oak Pointe would be giving my mom both her injections. The nurse told me she hadn't signed up to give one of them. I "think" she is planning on giving it now. Other than that, my mom seems to like it there which makes us happy.

Our family had an in person tour with Oak Pointe of Neosho and it was a beautiful place. The lunch that they provided for us was wonderful. The people there were very friendly and the facility was very clean and very inviting.

We picked this community because of the location to other family members, and it's a very nice place. They could improve on the food options. The breakfast is great, and the lunch is okay. This was the best thing that we did for my loved one. Overall, I would recommend to other families.

While we did choose Provision Livonia, on the day my father was supposed to move in, he was hospitalized for emergency surgery. He was not able to move in. They were kind enough to give us a full refund, with a little persuasion.

Dad is Doing really well at Provision Living and seems to like it. The staff is very friendly. They always call the residents by name and are very personable. It's a beautiful, brand new facility. I wish admin gave more updates on billing and updates on how he's dong. They've had some staff changeover, but I know they're doing their best to get the right team on board.

I toured this community and it was really nice. It was definitely on the top of our list for consideration. We were impressed with it. Friendliness and cleanliness was good, also.

The food service at the community is poor. The food information that is available is in small font on the wall, and this makes it difficult for the residents to read. The residents don't have all the options available to them. The family has talked with the chef and management about our concerns, and nothing has been done about our suggestions for the menu and more about the food service. The staff and residents at the community are very friendly. There have been issues with medication management, and we aren't sure if this is due to my loved one's health condition or due to staffing concerns. I had referred someone and the individual moved in and this individual also had issues with the community. There are daily activities for the residents to engage with, and they have a variety of options.

So far I am not unhappy with the experience with the community. The staff are good to work with if the family has questions or concerns about our loved one. There are three meals a day served to the residents and there are options to choose from. Some of the activities, include shopping, meals out in the community, entertainment, and more for the residents to engage with. Provision Living has ways to monitor the residents in their room and this is very innovative to create a baseline activity reading. The residents are allowed to have pets as long as the residents are able to care for their pets.

Overall the experience has been good for us. The staff communication with the family has been very good when we have questions or concerns. The community is understaffed, like a lot of places are currently. The food has been very good for my loved one. There are three meals a day served to the residents, and they have choices to choose from.

We chose this community because, of the set-up. They have two different sides of the community, it;s one side where they take care of people, and another side where the residents reside. The food is okay, and I have seen some activities.

They've taken great care of my family member. The staff is amazing. The nursing and care staff are friendly. They love my family member, and she loves them. The only problem I've had is that the charges have gone up dramatically since she moved in. It's hard to understand how she could qualify for entry level care going in and then be moved to memory care within a couple of months. I understand part of that was due to the fact that she walked out of the facility on one occasion. It's just a difficult situation.

All of the staff have been genuinely kind and nice. The community is still in the startup phase of having residents move in, so right now the care is very personalized, and the group of residents is very small. One of the downsides right now is they don't have transportation in place. They don't have a driver or a bus that can take the residents to the grocery store, doctor appointments, etc. Also because it's a newer facility, they're in the process of hiring staff, so the employees are new and have short tenure. I think all of those things will improve over time. The will is there. The desire and passion is there. I think it will all work itself out over time.

Don't take anything unless you don't mind if it gets lost. Things tend to disappear. They don't have enough staff. I don't think the activities are that great. They say they take the residents to participate, but very rarely do I see my loved one participating. I think that ties back to understaffing. I think it's overpriced. You pay because it's pretty, but they don't do a whole lot for the money. It's not a terrible place. It's probably better than a lot of them. It's just overpriced.

Overall we've had a good experience at Provision Living of Canton. We had a rough start in the beginning due to transfer of ownership prior to us moving our loved one in. But things are good now, and we're happy with it. It's a brand new building and well kept. And the staff is incredibly caring.