Savant Senior Living

My loved one is here currently. It’s been a little rocky and I’m not sure if it’s the right fit for them. It seems like there isn’t enough staff on hand but for the most part, it seems like they’re easy to communicate with. However, my loved one has had a few falls since being there. My biggest concern right now is that they wear the life alert necklace and whenever they press the button, there have been times where it has taken an hour before the staff has come to check on my loved one. They are supposed to check on the residents every 20 minutes and from what I’ve seen, that’s not been happening. The facility seems to be okay cleanliness wise. My loved one is on a schedule to have their room cleaned once a week, on Saturdays, but when I’ve been in there the very next day it doesn’t look like it’s been cleaned or even touched. I’m not sure what’s going on there but other than that the building itself seems to be clean. I have an issue with the people that do the laundry though. They aren’t paying attention or sorting the clothes the right way and that’s causing some colors to bleed into others, white shirts turning pink, etc. The food is another issue, which was a big deal because my loved one is vegetarian. When we went for the tour, they prepared a nice meal for my loved one to sample and it was fine. But ever since then, it’s been difficult for them to follow through with that. I think we’ll be looking for a different community.

No curb appeal. Didn't want to go in. My husband had been there before for work and was not impressed with the facility or the staff.

This facility did not meet the standards or environment I would want my mother to live in. The neighborhood was not desirable.

Like the location, but the building looks old and there are gardens or a pool

Our 93 year old mom was forced to move after having memory loss. She was a resisdent for 5 years and considered this home. She was and is devasted. Director Chrstine's response was 'she'll get over it". Where is that sales person compassion Christine? The care givers were never told about the move, were also upset and didn't see the need. While moving her furniture we found mounds of dirty tissues and mouse/rat droppings along the walls. We asked several times to please paint the bathroom walls and clean the carpet. It was never done.

Beautiful facility but also too expensive and too big. Mom would be lost there and not use the amenities. Too far from friends, family, shopping.

The physical space was depressing, very dated. Except for front of building views were into the windows of dated apartment buildings or parking lots. Balcony areas were shared between 2-3 residents and tight fit for any chairs.

I thought that was horrible. It just seemed like more of a skilled nursing facility than anything else. It was dark and dreary and I didn't really care for the lady that I spoke with. I didn't like that she was saying negative things about other places. It would have been very depressing for my mother to go there. It was just not an option. I would never have taken my mother to see that place.

The memory care unit was very dark and dismal. All the furniture was old and beat up. Fresh paint and minor repairs greatly needed. Staff seemed unorganized and they never could get ahold of the person I was suppose to meet. They activity director who showed me around was very nice tho.

Pond is all fenced off.. building in directly inside a RESIDENTIAL area. not sure about walking C out there

not bad

The food IS discusting; and the meatloaf CAN AND DOES get you a fast trip to ICU. They hire people WITH NO TRAINING. There is mold throughout the building and the 3 owners don't care. The grandmother who fell outside was a friend of mine. The doors ARE alarmed to ring in Wellness, but the staff ignores them. They also run out of medications by not ordering in time; this includes insulin.

This place is awful. They never clean, patients are suffering and staff doesn't do enough to help, the employees are both rude and ignorant, they charge alot but its like living in prison..no TVs, no phones, no buttons for nurses for the residents in emergency if they need to reach them downstairs...it looks like they never clean, they are not compassionate with the residents...its like they just want money but dont care about the residents. Read the google reviews theres so many complaints...all these people complaining cant be lying! Yet instead of being professional about it and helping the situation improve the owners are ignorant and rant on arguing when people make complaints like big bullys! The owners need to take responsibility stop bullying people like big bullys and instead start fixing stuff here! Theres alot of problems here and thats ignorance on the owners and staff they cannot except their flaws and just fix the problems!!!!!!

The bad reviews are true. Management is only concerned with the dollar while ignoring residents, condition of entire building,safety hazards, its staff etc.The caregivers do the best they can,even though they are understaffed. I have seen them work multiple shifts, still caring about the residents. Management could learn something from them. Mold, roof leaks,filth, rodents, outside deck is falling apart, safety issues not being addressed.Focus is all put on the Rebranding.You can rename a bucket full of crap,still going to be crap with a different name. 30yrs in the construction trade I can see the repairs needed and they are costly.Alot has to be done to bring building up to code.They only focus on cosmetics.Repairs needed don't jive with there overhead.Can't believe this place is still open.Ive seen schools shut down for less untill repairs were made. They hide behind Title 22. I am currently educating myself on Title 22.

[date removed] 8pm my father fell off his chair on to the floor. No one came to help despite calling all available numbers for the facility by 7:30 am 6-13-22 hes still on the floor. They dont feed him half the time. They dont give him showers for months at a time. If you love your family dont bring them here.

We almost placed out stepfather here at Villa De Anza a couple of months ago. He ended up finding a mobile home for himself through his church. Meanwhile, Villa De Anza has given me the absolute runaround regarding the $1700 deposit check that we wrote them. [name removed], who is the head of sales, has ignored us completely. So glad we didn't end up placing our family member here with people like this running the operation.

My parent had been a resident at Villa De Anza for 4 years. During 2020 he and the other residents were separated due to COVID but he still got it. The staff were then afraid of getting it so they would not respond to his calls for help to the toilet, need of food/water or general assistance. He died. It's not just that they were afraid but that they didn't care. They were more interested in our family cleaning out his room to make way for another victim.

Beware of annual rent increases! Ours went up 15.5% after 9 months. Transport van does not accommodate motorized chairs.

We moved my mother in law into the facility in April 2019. At the time of contract signing, we were told that typical annual increases are between 5-7%. After 7 months there, we received notice that her rent would increase by 15.5% as of January 2020. Initially, my mother in law was happy there, and was able to partake in excursions since their van accommodated motorized chairs. The van broke down. Then, there was a change in ownership from Brookdale to Villa de Anza. While Villa de Anza does have a transport van, it does not accommodate motorized chairs. I contacted management about this issue, my email was ignored. It seems that once the residential agreement is signed, management couldn’t care less about the concerns of their elderly residents. I would not recommend moving your loved ones into this facility, especially if your loved one is living on a budget. A 15.5% annual increase is simply outrageous.

When confirming time of appointment, Staff said my sister needs to be 65. She is 55, so they canceled our tour. Not friendly.