SilverCrest Properties, LLC

What we like the most about the community is mainly the staff. The maintenance man could be a little more patient I think but everyone else is great. We would recommend this community to other families based on the experience we have had so far.

Village Shores feels like a friendly community with residents watching out for each other. Staff are also friendly but has a large turnover. There have been some issues with management level turnover for the past several months but hopefully that will settle down soon. The dining room even switched management and there have been some problems with short staff, no food and long wait times. Overall my dad loves this place! I just think that pricing for any good care facility is rather high. If my siblings weren't helping with the cost, my dad could not afford so nice a place. Very sad.

The main reason I chose Summit Place Senior Campus was because of the pool that they have. As far as the food goes, the meat that they serve is dry, the rice has nothing on it, and a lot of times the food is cold when it is served.

Environment, staff and food are all great! Onboarding was bumpy, and like any place, lots of kinks to work out in the first few months. Chose the facility for its location, price and availability of the room.

I am currently a resident at Village Shores and most everything has been very good for me here. My family, who helped me move in ,said that everyone they met was very welcoming. The staff is especially good. The administration is great. The exercise opportunities and social activities are excellent. I would definitely recommend Village Shores to others.

Village Shores has a broad selection of activities for residents of all stripes and the food is very good. Unfortunately, if your senior needs a lot of care, Village Shores is not for you. The Assisted Living services are limited and expensive. There is no buddy system or friend for hire on staff to sit with lonely, failing seniors. My mother is mostly blind, and there were no accommodations for that. The medical team is extremely limited in helping people who require care. If your senior falls in the lobby, no one is allowed to touch that person except a member of the medical team, and they may be otherwise engaged. The person on the floor has to wait. The assisted living daily check-in is just that and nothing more. They cannot chat with your senior, or bring something from one room to another without charging a fee. The accounting dept did not charge the correct monthly payment once during the five months our mother lived there. VS is great for healthy seniors.

Friendly and helpful staff, beautiful facility, and plenty of activities. I would recommend Silver Creek on Main to others.

They charge for nursing care as it is used so this saves you money if you don't use it but it gets expensive quickly if you do. They aren't flexible on their meal plan. It is 3 meals a day or ala cart. They charge the same if you only order a half meal, but they do let you take any leftovers. It is free if you bring your own container, there is a fee if they give you a container. The staff was very nice and friendly. The facility was clean and didn't smell. It was small with less than 100 residents max. They do activities that include both assisted living and memory care residents.

Dining program has problems. Few residents seem to eat regularly in the dining room. The Bistro (alternative food source) is often not open. Van service for appointments, shopping etc, is very limited in the number of residents they can accommodate, and Village Shore is a large building.

After a full month "transitioning" Mom and Dad are beginning to attend activities. Dad LOVED the excursion to Orchestra Hall and he's attended several in-house events. He's a big fan of the workout room. The fact that it's staffed is a giant plus. They have had one praiseworthy meal, but they more often comment about the mediocre ones. The Pizza Luca next door gets some of their business. An unexpected benefit is the Chase Bank across the parking lot. The bank agents have occasionally brought documents to sign right to the lobby of Village Shores! A nice symbiosis. We love having Mom and Dad close by. We can take our grandson in his stroller for quick visits!

EG really does try to make it a home for their residents. Everyone is super nice and helpful, they all know my dad by name and talk to him kindly. They have a chef, and really good food. I have eaten there with my dad several times. The place doesn't have a smell. They communicated well with us regarding my dads needs. My dad is always dressed, shirt tucked in with a belt, shoes on, hair comb he always looks presentable no matter when we pop in and we pop in often. (At least 3 times a week if not more) he has lost some weight but it's more because he is portioned controlled now with meals.

Fabulous overall facility and activities. Great history of success over many years gave us a lot of confidence that they knew what they were doing and had a thriving, engaged community to join. For independent living, it wound have been a no-brainer. Individual apartments, however, felt dated and laundry set up was do-it-yourself. Also, a LOT of hiking around required as it is large and my mother-in-law's compromised mobility put them lower on the list.

I would recommend this facility to family and friends.

Village Shores is a friendly clean facility. Most of the staff is very personable. There have been a few billing mistakes (charges for services not requested) that I have not been able to clear up with the billing staff. So make sure you review you monthly statement closely. The prices are a bit high, but are in line with other facilities in the area. They offer one-on-one PT for residents but there is a waiting list due to lack of staff. The nursing staff is hard to get a hold of if you are a family member calling to check on your loved one. Generally they do call back but not for several hours, and only if you leave a couple messages. The dining room offers a small variety of food, along with daily specials. But the food seems to be overly salted and given that this is a senior facility, that is concerning. But my father loves this place - the help and care he is getting along with the new friends he has made. And as long as he is getting the care he needs and is happy, I will continue to keep him here. I should add that they are setting up a 'family committee' to influence the quality of service for the residents and I have joined that group. I think they are trying to improve any areas that are lacking and this is a good step in that direction. We will see how this goes.

They make us feel welcomed, and they are friendly. They could do better, communicating with the billing, and receiving a billl in a timely manner would be nice.

This facility is good, it's clean and they provide good care. The food is ok, good quality and variety. Housekeeping/laundry is weekly and they do a good job. Communication with the family is good, they're good about letting me know what mom needs and keeping me updated. Staff is pretty good, not too many complaints. The first month was rough, but once they brought an additional staff member in for the memory care unit it got much better. Before that, since mom was more efficient than some of the other residents, it seemed like she got less care/attention. But they really turned things around by adding another staff member. All places we looked at were on about an 8/1 ratio for residents to staff, but the extra person here in the memory care unit made a big difference. I would recommend them to family and friends.

We picked this place because my loved one, liked the location, and the closets.

Excellent facility with a friendly and competent staff! They take excellent care of my father. The staff is well trained and treats residents and visitors with kindness and patience. There is always senior staff available in the event they are needed and they display the same level of kindness. I toured many facilities prior to choosing this one for my father, and I definitely made the right choice!

Our family had an in person tour and the tour was fine but the environment was not quite as open, inviting and bright which is what we were looking for.

I toured Brightondale Senior Campus and I was very impressed, it was a nice community. They made the top of my list, but I chose another community because Brightondale's building was old and needed some repairs. Also, one of the administrative members made an unprofessional comment; she stated that she was going to try and convince me to move into the assisted living side instead of independent.