Surpass Senior Living

The staff are nice and they seem to care and think of this job as more than just a paycheck. The community is clean and it gets our recommendation. My Mother in law let me know the food is pretty good. There is plenty of activities to keep them busy.

The people at The Heritage are nice and helpful. The community looks good and seemed clean. The price points were higher than the community we chose. This is a new community and while we were there it felt like there was no one there.

They had a change in directors when we moved in and the new director is nice. The entire staff are involved with the residents. I would say overall the food is good. This community is quiet and peaceful. The community is clean and I would recommend it.

The Heritage at Twin Creeks is a brand new community so they are going through some growing pains. The staff are nice and helpful. My dad is doing great and has started participating in some of the activities offered. I would recommend this community.

My mother has been in this facility for three weeks and has enjoyed it immensely . Three square meals a day and the food is good. I have eaten there twice. She is a social person and has enjoyed making new friends.The facility is in a well-kept part of town and Easily accessible from the 75Highway. Flexibility regarding the level of care is excellent.

Ashley gave us a tour yesterday and was very kind and informative. She followed up with me later that day and the facility was very nice.

I am having issues with her room being cleaned and the trash being emptied daily. That's important. They should also give my loved one a bath more than once a week and change the sheets a little bit more often. Everybody is very friendly. Overall, it was a pretty good experience. I would recommend it. I think they just need to be on top of things to make sure your family is taken care of the way they should be.

My husband was only there two weeks much to our surprise. The staff was very helpful especially Justine and Jenny. The RN over the whole facility helped greatly when we were handling the death , and the money owed us for the remainder of the month was quickly returned.

My father has complained a little about there not being enough activities. They do have some, but could use some more. The staff is really good at being accessible. I can contact them any time with any questions or issues and they are quick to respond and take care of it.

The one thing that I would say Elmcroft of Quail Springs needs improvement on is their staffing. The ratio of staff to residents has not been where I feel it needs to be. However, I am aware that they are currently building up more staff so I am confident that this will be less of an issue in the near future. Overall though we are very happy with Elmcroft of Quail Springs and it has been a very good experience.

The memory care is not as well kept as the assisted living side. The activities are an insult to their intelligence. I am finding that I have to go and get her and provide her enrichment, some of the residents are so bored that they want to come with us when I take my her out. The highlight is that she has social interaction with the other residents. In memory care everything is on a set schedule, she feels she has been downgraded. When they go to memory care they just lose so many ammenities, wi-fi, all day coffee and cookies, those things. Lightbulbs need to be replaced, there is nothing that tells you when things happen, who the staff are, when mealtimes bathtimes, or medication times happen. The staff is lovely the residents are lovely. They are understaffed. I feel like I am part of the family. The communication among the staff is lacking sometimes. I would reccommend this complex to others just because of the staff and how genuinely nice they are, things aren't perfect everything is so individual. It's a mixed review, there are definitely things that need to be improved but they care and are genuinely nice. I give them a C+.

We toured this location when we were looking into options for our loved one. It looked like a nice place, it was clean and well kept, and the staff and residents all looked friendly and happy. This was definitely an option we were considering, although we ended up choosing one more conveniently located for us.

My father-in-law was there. He liked it quite a bit. It's very nice. They only thing I think they could improve is their food. It's really repetitive and cafeteria-like. It's just not the greatest. I think more options would be nice.

My mother is in this community. The staff is very friendly and helpful; they pay attention to the people. The apartments/room are nice looking and clean. Laundry is done in room with a stackable washer and dryer so we don’t have to worry about mom losing things. The grounds are beautiful with rocking chairs on the front porch, with pretty plants blooming all around. The patio also has chairs with umbrellas. Also church services are available. Mom likes the food, they have many options and you can order breakfast for any meal of the day. Fruit and salad options are always available. They have options and that’s a good thing. Mom is visually impaired and it would be nice to have more activities for people who are less vision dependant. The pricing is reasonable.

Light, bright, good central patio. Just past Mercy Hospital. Bus does joy ride once a week. Studio room on back cornor by bueaty shop. convenient.

would prefer to have fridge and microwave not full kitchen and laundry service but do like in home weekly dr visits.. that is great..

Drove by facility and it is beautiful from outside. Very large, new facility. I've been told that these sorts of facilities charge for every little thing...each time patient gets up and goes to bathroom, etc. This charge is added onto the general monthly bill. This would be something to figure out if determined interested.

Our family had an in person tour and the community is older so we knew it wasn't going to be the best fit. However the gal who did the tour was absolutely wonderful, but there was just not that many residents there. The internal courtyard has been destroyed by the big storm they had months ago, but when we came on the tour months later it still was not really picked up or cleaned out. You could tell this community is trying to turn things around and get back up on their feet. It is in a great looking neighborhood area and very reasonably priced.

My tour of the community went well. I was able to get a lot of informative feedback about what is offered. I noticed there are many resident living in this facility. They were very accommodating with allowing me to visit them the day I called. After visiting I felt this was not a right fit for my dad.

The majority of the caregivers are really good. However, sometimes it takes too long for a caregiver to respond today. My husband waited 40 minutes. That’s unacceptable. Laundry is done quickly but the room is not kept as clean as I would like. They do not have a chef here. The food looks to be mostly frozen and heated. Also, they serve dinner meals at lunch and lunch meals like sandwiches for dinner. I find that odd. Also, the place is old and in need of some updates.