The Waters Senior Living

We chose The Waters of White Bear Lake because of quality of the facility, the cleanliness, and the value for the money. The convenient location was great for us as well. The apartment sizes are adequate, not too small not too big. When we first started then had a dining center in the evenings where residents could go eat, they closed that and now deliver to the room which is why I gave the food a lower score, it was also not communicated. Turnover of the staff has been an issue here, but I think that is the case everywhere. The staff are wonderful and very engaged, they have been great. I have looked at a lot of places and I would definitely recommend to others looking.

The openness and cleanliness of the Waters really stood out to us, and on our initial tour the staff went out of their way to make us feel welcomed. The apartments are very nice, spacious and almost sound proof.

It is a great and newer community. The communication is still being improved on with the family and residents. The location is convenient to shopping.

It is a warm community with many opportunities. We look forward to socializing with other residents. Some of the activities are a warm water pool, games, book clubs, and more for the residents to choose from.

It is fairly expensive, but the locations is very convenient for our family. The community is very nice, and we like the set up of the apartments. However the activities are still pretty restricted.

We toured The Waters and at the time, my dad was at a different place independence wise and my mom did not feel comfortable. Seeing where he is at now, I am not sure if they would have been able to meet his needs.

It is a nice community. There is a high turnover of staff, and they don't follow the instructions. The billing has been inaccurate, and has been frustrating. It is the small things that have added up for us.

We chose The Waters of Oak Creek because of their willingness to work with us as a family during the whole covid time, they were phenomenal. Myself and my mom were caregivers for my dad and they allowed us to come inside and visit. It is also a newer facility as well and they offered independent living so my mom could transition there. I think they are doing a great job caring for my dad but I feel that they need to have more training on how to manage people who have memory care issues. My dad is not a fan of the food but they have been good at trying to accommodate things that he wants/needs. They are working on getting medicaid certified so we are keeping our fingers crossed that that gets carried through. I would recommend to others looking.

My kids chose The Waters of White Bear Lake because they liked the facility and they thought it was going to be a good fit and that they would provide good care. I have one of the biggest apartments and it is great size, but I do not have a balcony. A lot of the apartments do have balconies. All of the people here are so friendly and helpful, staff members and residents.

The staff is great and they try really hard to make my dad and other residence feel at home. The room sizes are good and my dad has a 1 bedroom apt, the food was amazing but they have struggled with the food during covid. I would recommend this facility to others.

This community just felt right, the recruiter we spoke with was very helpful in the beginning and she seemed to really care about what was going on. The rooms are excellent, there is a variety to choose from. We would recommend this community to a family or friend. The only criticism we have with their COVID measure are a little to harsh. There has been no ability for my siblings or I to go visit our loved one unless it is through a glass window or out on the deck in the hot sun. We do understand and sympathize, but they just have not been very accommodating.

The day to day staff is great, the administration is ok. The food was amazing. It is a nice property. My parents had a great view and the largest apartments on property. The woman who dealt with invoicing, and nursing was poor to respond to my loved ones questions and concerns. My loved ones had to escalate the questions and concerns to get any questions answered. The cleaning staff was a quick cleaning, and seemed to only vacuum. I'm not sure if this was because of COVID. The maintenance team was excellent. The RAs were kind and loving. My parents were only there for five months. I would recommend this community to others. Due to COVID-my parents didn't get to do any of the activities, or meet other residents during their Stay.

The environment is lovey. They have a nice mix of residents, they have a good number of men. They do a good job. My mom likes it. Things have declined since COVID, The residents have been pretty isolated. The food is not the best.

The surroundings of the community were very pleasant and homelike. For us, we were in a difficult situation in that my husband went to the community on hospice. I chose it because, at the time, they were able to accommodate us and had the availability. The staff were very good.

We were able to see both sides of this facility. The memory care area had some good features, and w got a rate sheet for the extra care, and are a little surprised with the what that monthly cost was at $6000 in addition to the assisted living rates.

Nice facility.

When I called to confirm I don’t think they had my tour scheduled which was ok cause the lady was great. I asked if there is independent 2 bedrooms available and she thought there was. I get there and a waiting list of over 50 ppl. Couldn’t see a unit but for the tour of the building. Nice but I would not have went had I known there were no openings. Not the setting for my dad either. Amenities are great but felt like a nursing home And I understand he is 85 but he totally is not ready for that setting

Very nice place closest to us but I don't see any availability of 2 bedroom assisted living space currently.

We went on a tour here and the staff was nice and helpful. They answered all of our questions. It was gorgeous and a brand new building. So she would have had an apartment that nobody has ever lived. It was just too big for mom she gets winded easy so it wasn't a good fit. I would recommend this community if you have no mobility issues.

My wife is here. I chose them specifically after she broke her leg at a previous facility. The first 3 weekends were pretty bad as the weekend staff was a bit too demanding of her. But they’ve been letting her rest since I talked with them and things have been going okay since. The quality of the food here is a little better than a previous place that she was at and I think what they serve is well balanced and nutritious. The facility is in excellent condition cleanliness wise and they help her take a bath twice a week. Overall, this place has been better for her.