TJM Properties Inc

The only issue we really had was communication. Several times my loved one needed to see the doctor and they were supposed to follow up with me afterwards. This went on for months waiting to hear back from those appointments. They finally updated us but that is something they can improve on. She says the food is always good. The facility is old and in need of renovations. They did say they would be doing those. The caregivers do a good job, they are always smiling and willing to help.

We liked Truewood by Merrill a lot because they have little neighborhoods and the residents get to know the 10 people who are in those neighborhoods. They are able to eat and socialize together without being overwhelmed. The room sizes are very nice, my mother has an efficiency apartment and it is great for what she needs. They are going through some changes since they got bought out, so they are really trying to fix everything up.

We went with Truewood by Merrill because it was the closest to where my loved ones rehab was and it was recommended to me. One thing I think they could definitely use improvement on is communication. I feel like I leave more voicemails than I get answers.

The staff is very friendly, it is a great value for the price. Although I do understand that the rates were raising the rates due to market value increases.

This is a great community; however, for the cost they need to be reevaluated for better services for dining. Initially the dining services were good and they have sense have gone down hill. The communication with the dining staff needs to be increased. There needs to be more outside activities coming in to diverse for the residents activities.

We had some glitches getting settled in, but things are improving. We chose this facility mainly due to the size of the apartments, they were more spacious. The value for the money played a large role as well. The nursing staff itself is great, but I think maybe the response time could be improved. I would recommend them to others who are looking.

We really enjoying how close-knit the residents are with each other. It really does have a family like atmosphere to it

When we toured Spring Haven it was older and dark. They are in the middle of re-painting and updating the facility and it looks much more bright and cheery. If we ever had to move my parents we would probably move them here that way my mom could go into assisted living and dad could go into memory care and they would be close to each other.

Considering how COVID has messed everything up were doing as well as we can!!!

Very well run with competent employees clean and healthy.

Overall, this place is 100% better than the last place. I was at I wouldn't even give them one star. I give Bayside 4 stars because there is always room for improvement, like my writing ability. There could be more activities and longer. One hour turns into less than 45 minutes. One thing that bothers me is the kitchen and dining room. Food is usually good however to clean up and get ready for next activity. Also glasses are to heavy and too small. I usually ask for 2 glasses. Staff has to carry 100 glasses a day, along with the heavy plates, and larger plates. Waitresses at restaurants have to be used now a days, with 3 or 4 days tables at once. Here they have to clean up 10 tables at a time.

Really nice place and people are like family.

I consider this my permanent home!

I have been here only 3 months. Still trying to get use to this kind of living.

I think the people are great. The food is okay.

Very good deal for the price of this community for your loved one. I have actually already referred people. My loved one loves the community and the food and my mom even goes to join from time to time.

My loved one stays engaged in activities each day. I would place my loved one here again. Arts, cards, bingo, happy hour, social hours, and more are some of the activities offered for the residents to choose from.

I chose Truewood by Merrill because they had an apartment that had 2 bathrooms in it and that made all the difference, especially if I had guests stay over. They have a great system, once a week they test the residents for covid, it is very safe here. A lot of the residents here seem to need more assistance. If you need more care, you don't have to immediately move and can get the extra care you need which I thought was attractive.

On our tour, they presented themselves as being very nice. But my mother-in-law had a dog, which she was told they had the capability to accommodate. However. when she brought her dog in to walk around with her, they immediately wanted her to put it away. Apparently she would be allowed to have it in her room, but that was it. They would not allow her to walk in the front door with it. All of which I thought was very strange. Their facility was one of my top choices until I heard that. . .