True Connection Communities

The Pine Ridge Retirement Community is a nice place. It is very clean. The people are friendly. My dad says the food is really good. My overall rating of this property is 4 stars. I rate the cleanliness 5 stars because it is very clean. I rate the friendliness 4 stars. I rate the value 4 stars. I rate the care services 4 stars. I can't rate the activities because my dad does not participate in them.

My family is very pleased with our decision to move our mom here. Very clean and friendly! Same staff! The employees and management are excellent.

We toured here when we were looking and it was alright. It was really clean, and the staff was friendly. but it was out of our loved one's price range.

liked the more independent living. nice community, nice apartments/patio, only negative is not 24 hr. staff on site - plan to tour with mom next week.

He loves Parc Place. I don't live there, but from what I understand it's going very well so far. I haven't heard any concerns over how clean it is or the staff. I haven't heard anything negative about the food either. It seems to be working out so far.

Very good food. Very good help!

Villas of Shelby is a very friendly place with a nice vibe to it. It is an older place, so has that look of having some wear and tear, but it's not bad. I do wish there was more to the activities. They ones they have are good, but it's somewhat sparse. In general it's a nice accommodation. Any time there is any problem or concern, they address it right away. The staff is very attentive to the needs of the residents.

I had a good visit with the Shelle Stebleton at Preston Place. The facility was big and had a different look about it. I saw some things I liked but I felt I liked McDermott Crossing better.

Things have been going very well at Verena! My loved one seems very happy here! It has a warm and welcoming atmosphere, and is a very open and airy feeling community. The staff have all been very friendly, and they do a great job with the care and amenities they provide the residents. I've also heard good things about the food!

During our tours we were overwhelmingly pleased with Pine Ridge. It was a very nice looking community, the staff all seemed very friendly, and they had all sorts of activities going on to keep the residents entertained. However, my loved one ended up moving himself out shortly after moving in. He said things weren't clean, there was no hot water, his room was cold, etc. I don't know if they didn't do a good job explaining how to use their services to him and helping him adjust, or if they put on a good face just for tours, but something obviously fell apart after he moved in..

Like very much. Meats dad's needs and wants. Very family friendly. Family is very important.

Toured but not really a fit for us. Studio was quite small.

would reconsider if i returned to richmond in the future

Everything is going fine, pine ridge is fine, im not doing so fine, I'm having some lung problems but the care is very good.

I'm in another state so I don't go there very often, really the only thing that's been a negative is they don't work with insurance at all and that's been a real problem for us because my husband has power of attorney so it would have been helpful if the third party provider worked with insurance. I do know about the activities and she is aprticipating in them but they aren't her favorite things. I think they do try to get her to participate. They said it would be a really good fit but I don't know if it is because of her needs. I think they're equipped but everything is sort of individualized; you have to pay for every little thing you have done. I think they're doing everything they can to make it as good a fit as possible, but having that third party not work with insurance is huge and we didn't even think to ask that question until it was too late.

nice; pull cords; backs to walking paths/woods; seemed a little old; smaller; respite available;

Wonderful facility. Not sure if this is what I am looking for. Lots of activities. I think this is for a younger more active senior. Loved the units and facility.

Popped in without an appointment. This property does not offer assisted care as i was already told. The common areas are spacious and are very similiar to a 5 star resort. Accomidations are large and well arranged. Shower only, no tub.

This is currently one of our two preferences.

The impression we got from Preston Place is that it is a well established stable community. Landscaped with very mature trees it gives the impression of living in a forest with lots of nature. Of the 4 places we toured in the last two days, in the one bedroom model, it appeared to have the most spacious LAYOUT, and definitely had the most storage/closet space, including storage out on the patio. The unit we are currently planning on moving on had recently upgraded the kitchen to cherry cabinets and beautiful granite countertops. They are in the process of upgrading all units and are approximately 10% done with that project. They are currently in the process of relandscaping the pool area to add in a large gas barbeque as well.