Vitality Senior Services

Male employee treated us unfairly and was completely rude. Do not recommend for anyone...

As for activities there is not a while lot, the building used to be alot cleaner and it should never be aloud to hire friends underneath you as you are the supervisor. some staff members seem to care but really dont. There is favoritism among the caretakers that tattle tail on every little thing..the building is becoming a mess and the residents are complaining..they have every right to voice their opion...they do pay enough..someone needs to really listen to them...

I would not recommend Brookdale to my worst enemy. They are highly understaffed and have no compassion for their residents. Their turnover rate of employees is outrageous, and this is because anyone that is good at their job gets tired of being underpaid and underappreciated and leaves. They have no hiring standards and even hire people from Wal-Mart as new aides, that have no patient care training and NO compassion at all and yell at residents. Your family member may sit in their own urine or feces for up to 2 hours without any attention to the matter, and then be told that they're having "phone issues" and their call button didn't work. Mind you, this is the excuse that has been given for almost a year now......The director has NO interest in patient care and is only concerned about the corporate side of things (aka the money). If you view the place and interview to send a loved one there they will paint a VERY pretty picture and things will go well for.....maybe a few months.....but then everything will begin going downhill and you will see the true way in which things are handled. They have no problem promising extra care and CHARGING you for that "extra care", but don't expect to receive the extra care you have been promised. But don't worry, it will be on your bill, and you will be expected to pay the outrageous amount they charge you, all for your loved one to fall out of bed, sit in dirty depends, and not receive appropriate personal hygiene standards. Not ALL employees should be lumped in the same category, some of them DO care about the patients, but they are the ones in the kitchen, the activities, the housekeeping, not the ones actually CARING for your loved ones. Overall, this facility is good at TAKING YOUR MONEY but NOT good at providing care to your loved one.

At one point, this was the Finest Assisted Living in Middle Tennessee. (Tennessean Reader's Poll (2013) of 17,600 plus voters) 2010-til spring of 2014. Then it "merged" from a "Locally Owned and Operated Senior living community" to a "Chain" and just like a Chain, you get Trash for the exchange of your hard earned money. (The local dog pound takes better care of their inhabitants than the Maristone of today.)

Don't send your loved one here. Very inconsistent care, especially for the Alzheimer's community. Often my father is unshaven and not clean. Many issues with administering medication properly, and logging info and poorly trained staff. Unless you plan to become a baby sitter for your loved ones care, don't choose this place.