Wickshire Senior Living

I would tell them there has been a decline over the past 3 months. Hopeful with the new ED, things will improve overall. Census has decreased, and staffing is reflecting that. Food quality is subpar which is a change since admission.

I would not recommend Wickshire to anyone. I've been here [date removed]. We are on chef number 7. Food goes from bad to worse. Some of the staff is very good but some leave a lot to be desired. Activities are for children not for anyone who still has all their marbles. Lots of drawing, board games and inane stuff. Occasionally there is some good entertainment. The exercise classes were good but have gone downhill since the staff changed. The activity director tries so hard but can't do it all herself. Again I would not recommend this place to anyone.

Depends on the person and his/ her needs. Very small community, residents are connected. They don't have enough staff and there is ALOT of turnover. It wouldn't be for someone who is higher functioning and is used to higher sets.

Wickshire Port Orange kept raising prices. She wasn't happy there. Everyone would rather be in their own home. It wasn't a bad place as far as the care but the food was so so. They did have activities my Mom enjoyed. The main problem was they kept changing her level of care and putting her in a higher money bracket. They say anything to get you in there. The people should ask specific questions. It's not really a bad place if you have money then you may not care about the cost. Also they raised the price of the room. A lot of people move out of there frequently. The director does make sure the residents are taken care of. She fired several people while my Mom was there.

Overall experience: ok, a lot of turnover... currently there is uncertainty, apparently they are under investigation, facility could be closed sometime this year. Friendliness: very friendly and pleasant staff Quality of care: overall good care... I think the more the family is visible and present, it impacts the overall care of the resident (I am there all the time) Food: mediocre at best... Activities: they seem to have a good amount of activities (my father does not attend) Value for the money: I think it should be based on individual needs-... I feel like I pay a lot for the room itself, my dad is very still independent and so he does not demand a whole lot of care.

The staff was all very kind and helpful, there were some billing issues that required us to really read the invoices carefully and reconcile the inaccuracies with the accounting office. It was totally adequate and met our family's needs at the time.

Most of the woman on staff are hard to understand their English

The main concern is have is that They do not have enough staff to meet residents' needs... ie wait time when call for help. The residents are very kind and welcoming. The food is awful... the facility is small ( homey) and contained so easier for residents to get around. They need a better variety of activities. The person that you initially meet with is amazing and I really liked her.... but its almost a tease...

Poor/ lack of communication from administration. They do not return phone calls. The CNAs are very nice and do their best to help all of the residents in Memory Care.

We toured Wickshire Countryside during our search for a facility for our loved one. This facility was okay or fair. It was a hard sell for us, though. We decided to continue on with our search and to keep looking.

Be sure to visit in the morning and late afternoon. Very different feeling and people working. As with everywhere, you will find really good caregivers that are good at their job and others that probably should not be in this career field. There's been a lot of change over just in the four months we have been here in leader ship and staff. I truly believe they're trying to fix some of the issues that they have had at this facility. Making an effort gives hope that they will be able to staff positions with the right people.

They need a better evaluation process. They did not place our loved one in the correct section. He should have been in Memory Care and not Assisted Living. He was covered in feces and urine every day, to the point that we removed him from the facility. The staff were friendly during onboarding, but there were too many missed steps, and there was a lack of communication. Plenty of other residents looked happy and safe and clean. So if your loved one is mobile, it seems like it could be a good place. It was just not the right place for our loved one.

Our family had an in person tour and it was a very nice tour experience but the rooms were just a little to small for what we were looking for

It's a nice facility, friendly staff,clean, and warm atmosphere but quite expensive when you start to have the add ons for each level of care and then add on the medication.

The staff is very friendly. They are very welcoming with the family visits. They are open to suggestions. The activities are stale, repeating, little variety, and they can't seem to get residents involved. Residents are bored. It is an expensive place for the lack of enjoyment residents have.

We toured with Wickshire Wilmette and liked the facility and what we saw. It was ultimately up to my brother and he wanted a place he resonated with right away. He did not like the setting it was in, it was more in the suburbs.

Waited in the lobby for over an hour for my scheduled tour.

I liked that Wickshire Steele Creek was close to where I lived. But it looked really small on the virtual tour, and then in person it was just teeny tiny. I was also concerned that they had wood floors instead of carpeting, which could be an issue if our loved one fell. But the Executive Director was very accommodating. And I liked that it was a smaller community. But the rooms were too small, with just enough room for the bed and a very small dresser.

Our family was able to have a virtual tour with this community, while it would be much better to see the place in person and meet the personnel face to face the experience was satisfactory. it was very informative.

The meals at this community when it was Atria were delicious, however once it was changed over the food really declined. But it is much more of a youthful and young hearten community. The staff are extremely nice, however the maintenance team can be kind of nasty and rude. Also, the activities director favors the men, so us women did feel unappreciated when it came to being included in the activities.