Wickshire Senior Living

If you care about your loved ones do not send them to Wickshire. False promises. No nurse on duty only undertrained med techs. The staff tells you they are underpaid. So they don't care. Facility is poorly run.

It's probably on par with a lot of other places in the area. My best advice is to not get old in Florida. It's too full of people needing help and not full enough of people or money to help.

My mother was previously a resident at Wickshire Port St. Lucie. It was nice when she first moved in and then there was a big change. Staff quitting and the care was lacking. My mother was supposed to have a shower twice a week. I went on vacation in August and I came home to see my mom and she had not had a shower for a week. I saw her hair with greasy and she smelled. I questioned the aides and they thought someone did it. I talked to the administrator, who now no longer works there, and asked her why. She said she would call and find out. First they couldn't find the shower book. Then they said that my mother refused it. My mother would not. Plus, I get a bill saying that they are raising her level of care and that the monthly cost will be an increase of over $700. No explanation. How crazy is that? She couldn't get care prior. I spoke to the new administrator and let her know that my mother would be moving out on the first of the month. She said I am sorry for what happened and your moving your mother and not giving us a 30 day notice. Why would I? No shower and you're raising her monthly cost, which she can't afford. They are now sending her a bill for the month of September and she didn't even live there. All they care about is money not the people that live there. It's a shame. I would not recommend Wickshire Port St. Lucie to others.

We did not have a good experience at wickshire. My mother in law was living at park summit that is a very good place but have to move her out due to absence of security . They keep calling us saying that she was lost. Move her to [removed] and it was a good place for her until they change into wickshire. Everything change for the worse . No way to get in contact with director neither manager and when they finally answer phone or see us keep saying that did is not atria we are different . We had to move her again gave them 30 day notice and left room in a much better shape that we received still they charge one more moth of room and board and we are trying since [date removed] to get the money back with no luck . None of the employees has done anything. Director and manager does not respond when we call and billing department does not answer emails . No other way to comunícate with them . So sorry we put her there

There are homeless people living there now stealing all the copper. I didn't know the place was supposedly being remodeled. After walking to the door one of the street rats greeted me saying I needed to pay them $30 to look inside.

This place is a scam...do not bring your parents or loved one in this place. They will get your money for a service not rendered. Ask the Director - [name removed] how they defrauded us for some little money. If you need proof - I have some email exchanges. Read some reviews in different sites and you will learn how this company works. You have been warned. By the way, our dogs have better food than what is served to my mom - thats the reason why we always bring her food. Just go the dining hall for proofs.

I would not recommend the community to others for their loved ones. There was no one to help my loved one adjust to the community, show the community and where to find common areas to my loved one, and there was no staff to assist with the care for my loved one. There were additional charges for delivering meals to my loved one's room. This was no communicated about this fee prior to moving in. The maintenance had poor attitudes to assist the residents with issues in the apartments.

Not impressed

This community says they are memory care but when my loved one had issues adjusting she needed to go to the hospital and they hesitated to let her come back. They continued to charge us without giving us a solid yes or no if she was going to be able to come back. They finally said they would not and tried to charge us for another month. We are not happy with this experience and would not recommend this community to anyone.

My loved one called the police, because they felt like a trapped animal. The med tech was withholding one of the medicine that was just to prescribed to him. The med tech stated to my loved one, when I was on the phone, that I don't care what your family says. I'm not giving you this medicine. They didn't give me a call to check on my loved one. I only received a phone call to pick up his items. They finally let my husband go check our loved one's room and they finally allowed my husband to pick up the belongings of our loved one. They were willing to have us leave some of my loved one's items. My loved one's heartrate was so high, due to the agittation from the community. The hospital let us know that he was on his way to Congestive Heart Failure. My loved one prior to him leaving with the police, he packed up his items and left it at the front desk. This is what the community wanted us to come pick up that night. My loved one only stayed one night, and the community still charged us for two nights. The community didn't smell like a nursing home, but didn't have a homey feel either. I did leave a voicemail, but never received a phone call back from the staff.

My loved one was there for a short period of time. I would not recommend this place to anyone. They left him in soiled in his undergarments for over 12 hours constantly and then he got bed sores due to this. I had to take my loved one out of this place due to this. They did not take care of him. He was left with food in front of him during meal times, they didn't have a proper lift to move him. They would be picking him up and pulling on his arms and legs to get him up. They are understaffed and the staff they do have is temporary agency staff members. This place should be shut down!