One Chatfield Drive, West Hartford, CT 06110
Anonymous
Child of resident/client
Great place for mom
We felt very sure and comfortable that mom was being taken care of kindly and properly. We were informed of everything that was happening with mom immediately. The staff is knowledgeable and kind. They recognized all that was happening with mom. When we needed Hospice, it was started within hours. Excellent service and a reasonable price.
Read all reviewsBrookdale Chatfield
Let aging in place feel graceful and stress-free when you live at Brookdale Chatfield. Located on more than 10 luscious acres of land in West Hartford, Connecticut, you will find this community offers a continuum of senior care options, including memory care, assisted living, and independent living. Brookdale Chatfield is conveniently close to a number of restaurants, the West Farms Mall, and Wolcott Park.
The staff of Brookdale Chatfield provides customized care, including assistance with medication management, grooming, and dressing, among other services. Additionally, residents can say goodbye to cooking, cleaning, and managing their home maintenance. Staff is available 24 hours a day, seven days a week to be alerted to an emergency, and you can rest easy knowing an alert system is also in place. With more peace of mind and less chores to manage, residents can use their free time to take advantage of the community’s perks, including the beauty and barber shop, game room, therapy room, fitness center, and sports bar. Plus, transportation assistance, postal and concierge services, and guest suites are available to use, as needed.
Each day here is yours to make the most of, and there are plenty of ways to do...
Brookdale Chatfield
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Brookdale Chatfield
A Place for Mom has scored Brookdale Chatfield with 8.5 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookdale Chatfield has 44 reviews with an average "overall experience" of 4 out of 5.
Anonymous
Memory CareFamily/friend
September 16, 2025
We felt very sure and comfortable that mom was being taken care of kindly and properly. We were informed of everything that was happening with mom immediately. The staff is knowledgeable and kind. They recognized all that was happening with mom. When we needed Hospice, it was started within hours. Excellent service and a reasonable price.
Anonymous
Independent LivingFamily/friend
May 29, 2025
The food is horrible. The residents often make fun and joke about how bad it is The activities are very limited, not at all what we were sold on when we chose Brookdale. The facilities are a challenge, in the apartment there was no A/C working when we moved in (July) and it took weeks to get it working. In the winter the heat did not work for the entire winter. Needed to use space heaters.
Anonymous
Assisted LivingFamily/friend
May 1, 2025
The aids are very responsive and caring, which is sooo appreciated. My parents rarely complain but we keep hearing about how bad the food is. They loved the food at [community removed], and the activities director there frequently visited residents and encouraged participation. Also, better communication regarding caregiver shifts, and rules of engagement. Like, how do we ensure changes in care get communicated to all aids? My parents like to know who is providing care each day, when their shift ends and who replaces them, etc... But overall Brookdale Chatfield does a good job.
Anonymous
Assisted LivingFamily/friend
March 12, 2025
I would not tell anyone not to put their relative in there. Assisted Living seems to be nice, active, etc. Memory Care and Alzheimer's is a hard disease to work with. The aids do the best they can and are very friendly.
Anonymous
Assisted LivingFamily/friend
December 17, 2024
I rate Brookdale Chatford a 5 for all categories stated. The staff, the facility, the programs, all quite professional. The environment felt like home, staff made bit feel like family. Thank you Brookdale. I highly recommend this property for your family member or friend who needs assistance and community.
Anonymous
Memory CareFamily/friend
October 22, 2024
Overall we're very happy with the care my father is receiving at Brookdale Chatfield. He adjusted to the move well and likes living there. I wish it was easier to communicate with him there.
Anonymous
Independent LivingFamily/friend
August 30, 2024
The staff has been great, especially the engineering/ maintenance staff. The guys are very friendly and really want to help. The food seems to need a major overhaul. The residents are complaining and the menu meetings don't seem to help. We were told when we were looking at the community that there were many activities which doesn't seem to he the case. Need some more diverse things to choose from.
Anonymous
Assisted LivingFamily/friend
July 25, 2024
The activities are great, some areas could be cleaner (bistro), the grounds are nice as are the workers. The admin office is not good. Very disorganized. Don't know who is doing what or who you should call. They do not give you a list of names and contacts. This was especially bad when Mom transitioned to AL from IL. And, they don't prepare you for the move or keep you in the loop. The the billing isn't good. Ex: Companion services are a la carte. The bill will say $[removed]. It doesn't list each day the services was used. Just like meals. It costs x per meal insane they bulk bill. It's very hard to reconcile. They do not itemized costs.
Anonymous
Assisted LivingFamily/friend
June 14, 2024
Everyone is very nice and, in general, responsive. The aides are lovely, and that is a big plus. The nurses are also kind. Communication with the family is adequate and I would recommend the facility. For improvement - the food is not good, and my folks are not picky - they loved the food at their previous facility. Some suggestions for improvement - say what you do and do what you say. Things were promised that were not done. Grab bars were not installed, and a month later we are still waiting for one more to be installed. We requested daily showers for my Dad, and we were not told this would be a problem and it is. We were told the aides could do my Dad's catheter, and they were not trained. We were told the care plan would be adjusted after 30 days and this still has not happened or been communicated to the family. Most issues have been rectified, and the staff is responsive. Schedules and procedures were not communicated well (e.g. when does housekeeping come? When is laundry done? A laundry basket on wheels is required but we weren't informed until after they moved in) - so, maybe a welcome letter that explains this could be provided the day they move in. And they could bring in performers for activities instead of just showing movies. The sales manager kept in constant touch before we moved in, but once the contract was signed we heard nothing. The procedure to use to engage maintenance was not communicated. The staff is truly caring and that is comforting. I do believe that they genuinely care and overall, this facility is above average. If they they tweaked a few things, they could easily be a five star rated facility across the board.
Anonymous
Assisted LivingFamily/friend
May 14, 2024
My loved one was previously a resident at Brookdale Chatfield. I would have recommended them, until my loved one went into the hospice program and they couldn't have cared less. I had to hire someone to be there at night while I was there all day.
NC
Assisted LivingFamily/friend
May 1, 2024
I would say be hands on with your loved one and the facility.
Kearney
Assisted LivingFamily/friend
February 1, 2024
The entire intake process was excellent, from them doing a pre admission assessment to giving us recommendations for movers and utility hookups like phone and cable. We met with staff from executive to nursing, housekeeping, food service and maintenance. All very friendly and welcoming. We had some complications during the admission process on our end that they sorted brilliantly. So as the children who were responsible for finding and managing this, it was amazing because we live at least 1,000 miles away. My mother is very very picky and she couldn't stop saying how clean and well maintained her new home is and she actually likes the food! She loves the folks who are taking care of her and we are especially relieved that the nurses there are on the ball. They communicate with us and have been excellent in not only providing care, but arranging for care when needed. Brookdale is worth every dollar they charge and are clear about the cost of care. They have tiers of care, which we find better than a la carte.
Viviane G.
Assisted LivingFamily/friend
August 25, 2023
Mom chose this place before even seeing any others, even though we were scheduled to have more visits. She had a connection with folks here who also go the the Elmwood Community Center where she used to Volunteer.
NC
Assisted LivingFamily/friend
June 26, 2023
If I trust to have my mom there, you can too. If you can afford it. We picked this community for my loved one, because of the location, and overall structure of team management.
Anonymous
Memory CareFamily/friend
June 13, 2023
They were very good in helping me understand that it was not always the best for [name removed] for me to be there twice a day. He began to engage more when I only came once a day - and occasionally even skipped a day. I would definitely recommend Brookdale Chatfield to anyone looking for good Alzheimer care.
Anonymous
Independent LivingFamily/friend
May 15, 2023
We have toured/spent time at Brookdale Chatfield and plan to move my mother into this facility very soon. The staff and the residents have all been welcoming and helpful! It seems like people are happy living here and that they're actively engaged in their community.
Ann
Independent LivingToured community
April 24, 2023
Best decision I ever made was to move into Brookdale Chatfield. The residents and the other staff are friendly. There are many different activities and outing trips. The location is perfect for me. My apartment is small but I have a full kitchen, washer and a dryer. MY family also visits often.
Doreen
Assisted LivingFamily/friend
February 7, 2023
We picked this community, because my loved one picked the place, and my neighbor recommend it. It seemed like a wonderful place, after taking the tour. The community is really good. The staff work really hard to create a very friendly environment. It feels like a homey environment. The peope are very nice and they have a good diversity of actiivities.
anonymous
Assisted LivingFamily/friend
August 18, 2022
They seem to have an efficient number of trained staff members there at all level which are paying great attention to what our loved ones needs and wants are to come degree. They financial billing aspect is something we are not so crazy about right now .
anonymous
Memory CareFamily/friend
March 17, 2022
When our loved one passed away some of the staff our family had worked with were very good to us and very nice. However, going through all the covid restrictions we were only allowed to either visit her in her room or in certain areas in the community. We were not able to see any activities going on or be with her during the meal time. Sometimes the care services were a hit or miss.
Brookdale Chatfield
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AVIVA West Hartford is located at 1 Hamilton Heights Dr. in West Hartford, CT. Our building is a member of the National Historic Society and was originally built to be a school; Mount St. Joseph.We offer independent, assisted, assisted plus and memory care living options.
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.