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Brookdale Maltsberger

13303 Jones Maltsberger Road, San Antonio, TX 78247

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(866) 374-4058
9.8
Review score
44 reviews
Add review
9.8
Review score
44 reviews
  • 5 star
    73%
  • 4 star
    18%
  • 3 star
    9%
  • 2 star
    0%
  • 1 star
    0%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Maltsberger
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Brookdale Maltsberger
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Anonymous

Child of resident/client

5.0 out of 5 stars

A Welcome Home for Your Family Members

Staff was friendly, attentive, and got to know each resident and their family. Experienced medical professionals during the day and night to handle medicines and emergencies. The facility itself is clean, fresh, and easy to navigate regardless of mobility issues. Each room has its own window, bathroom w shower, and its own AC unit. 3x meals a day made fresh, with juices and water readily available throughout the day. A great sunroom for family gatherings and a courtyard for some outdoor time.

Read all reviews

Brookdale Maltsberger

Located near iconic sites like the Alamo and the San Antonio River, you will find a sense of community, security, and hospitality at Brookdale Maltsberger. Here, residents’ wants and needs are top priorities. Residents and families alike can rest easy knowing a helping hand is always readily available. Trained team members are available 24 hours a day, seven days a week to be alerted to an emergency situation, and keypad entries have also been installed, for added protection. In community common areas, air ionization purification technology is used in an effort to better protect residents from viral infections and airborne viruses.

Would you like a helping hand bathing in the morning, managing medications, eating during meals, driving to appointments, or managing daily tasks? Thanks to a variety of assisted living services and amenities offered under one convenient roof, you can find the care and attention here that will allow you to thrive, without compromising your independence. With an attentive care team by your side to assist when you need it, you’ll have plenty of time to check out the many on-site amenities. Invite your loved ones over for a classic game night in the game room, or reserve the community room...

Learn more about the Best of Senior Living awards and this year’s winners.

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Senior living options offered

  • Assisted Living

Brookdale Maltsberger

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Maltsberger

9.8 out of 10
Review Score44 reviewsWrite a review
Overall Experience
4.6
Cleanliness
4.4
Friendliness
4.7
Care Services
4.6
Staff
4.7
Meals & Dining
4.5
Activities
4.5
Value for Cost
4.3

A Place for Mom has scored Brookdale Maltsberger with 9.8 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale Maltsberger has 44 reviews with an average "overall experience" of 4.6 out of 5.

Filters

1-20 of 44 reviews

Last Updated: 9/8/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

September 8, 2025

5.0 out of 5 stars
Verified Review

A Welcome Home for Your Family Members

Staff was friendly, attentive, and got to know each resident and their family. Experienced medical professionals during the day and night to handle medicines and emergencies. The facility itself is clean, fresh, and easy to navigate regardless of mobility issues. Each room has its own window, bathroom w shower, and its own AC unit. 3x meals a day made fresh, with juices and water readily available throughout the day. A great sunroom for family gatherings and a courtyard for some outdoor time.

Anonymous

Assisted Living

Family/friend

September 3, 2025

5.0 out of 5 stars
Verified Review

Brookdale Maltsberger

It's assisted living but it's secure and yes, we would recommend Brookdale Maltsberger to other families based on the experience so far.

Anonymous

Assisted Living

Family/friend

August 1, 2025

5.0 out of 5 stars
Verified Review

Excellent services

They were Always willing to take calls, they know their patients by name. They also seem to care for them. Yes I would recommend it. It would be nice for the seniors to have a shuttle van eventually so they can go run errands in groups

Regi G

Assisted Living

Family/friend

February 19, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

knowledgeable staff who gives peace of mind for relatives of love ones in residency.

The administration is hands on and knowledgeable of goings on in facility. Staff are very willing to discuss mom's needs. All staff are pleasant with residents.

Stephanie R

Assisted Living

Family/friend

January 30, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great facility and people!

We needed a place that could care for her during certain time frames and Brookdale was able to accommodate those dates. Everyone was very kind to my mother and very helpful. She felt safe and cared for while she was there.

Renee D

Assisted Living

Family/friend

November 11, 2024

5.0 out of 5 stars
Verified Review
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Meals & Dining
5.0

A REAL HOME for Mom (or Dad)

1. Overall experience-GREAT!! The director, [name removed] is an absolute angel! The day I met her, she had come in on a weekend just to check on the residents to play bingo with them on her day off. And that is consistently how she is in caring for them and their families. She gave me her personal cell phone number for anytime that I had an issue and always responded promptly and in the most compassionate and caring way! And [name removed] , the head nurse is the other angel of that facility. She very personally cares and is a fantastic geriatric nurse! They both go far above the call of duty and treat the residents like their own family. 2. Cleanliness-This is a Modern new building done very beautifully with very much an at home feel. This place smelled clean and nothing like a geriatric residential home or nursing home. Their dining hall had lovely aroma a fresh cooked food every day and not the horrible smell of mass produced food. The common areas were all always very clean and organized and well decorated. They did have some staffing shortage in the last few months of Mom's life last year. A few times I found my mom with the same clothes on from the previous day so she had never been put in a nightgown or helped with getting dressed for the next day. A few times during those last few months, I found food on the floor from the previous days breakfast on days that I was not able to go the day before and was there before the current days breakfast. (Maple syrup spilled from an uneaten tray, etc). When I brought this to [name removed] attention, she personally went and got a mop and cleaned the mess up herself. She apologized and said that corporate Brookdale had cut back on their staff and last year was a tough time to get staff anyway in my own business experience. So I felt supported by the management and I think it is always important anywhere for family to show up randomly and being involved regularly. 4. Quality of care overall good. Again in the last few months, they were shortstaffed and Mom's hygiene suffered when I was out of town. I came in to find her hair in dreads and it took several hours to work that out. I notified [name removed] who as I mentioned had limited resources. She tried to keep an eye out, but it did happen a couple more times. I didn't feel that that was a dealbreaker because mom didn't care and she could be difficult and allowing someone to come her hair even when it was me who she generally was very compliant with when I asked her to do anything. But Alzheimer's can be a tricky thing to work around, and ultimately they loved her and spoiled her so that was a concession I was willing to live with. 5. Meals/Dining-my mom moved from a facility in the Houston area where she had lost weight and had no interest in eating because the food was not good and smelled like mass produced cafeteria nursing home food. This facility cooked fresh meals and I sample them myself before I took my mom there. It had home-cooked taste and I was very happy with it. They also spoiled their residence and making special meals for them if they don't like whatever is cooked for everyone. my mom would ask for tea and coffee and they all knew that she had to have five sugars and she liked cream in her coffee. She also loves tomato soup and they kept it on hand just for her again. It was only during those shortstaffed times that I would find her trays in her room where I specifically said I did not want her to eat & they were cold & uneaten. When I let [name removed] and [name removed] know, they started checking on her and that didn't happen anymore. 6. Activities-they were great with activities. as I said, [name removed] would come out on her days off to play bingo with residents and create other fun things for them to do. They had parties more than any of the rest of us do-Always on every holiday and for birthdays, and sometimes even for no reason at all just for fun. They had an activity room with books and puzzles and other fun things. The center of the building is an open air atrium that some of the ladies did gardening and they were birdfeeders and fountains and a beautiful path completely closed in so it was safe for my mom to go in and out as she pleased. They were always wonderful to encourage everyone to participate and made significant effort to enlist my mom and activities as I requested. I always threw a big birthday party for my mother and it was very cute that some of the resident who also had to mention thought it was their birthday too and we just let them enjoy that. 7. Value for Cost-elder care is incredibly expensive and was a huge cost for me as I had no other family to help. This facility not unlike others was expensive but certainly worth it! And they actually gave me a bit of a price break and accommodated quite a lot for what I paid. The size of the facility is a huge part of the very personal care that we received there and I knew that was what my mother wanted so I made it work. The value was definitely much greater than anything else that I looked at in the city and after experiencing their care Was even more valuable to me! I would absolutely recommend this facility to anyone who is looking for a place for their loved one! As long as [name removed] and [name removed] are there, I absolutely highly recommend this place. I looked at other Brookdale facilities and they did not even come close to matching the quality of this one. They were not bad, but this is the best! That is partly because it is a new and beautiful place, but most importantly because the two ladies who run the place, that do that very difficult job with their heart and soul and it absolutely shows! I am a business owner, and I am also a nurse. So from my professional perspective, I would love to have employees like [name removed] and [name removed] . From a nursing perspective, I visited over 15 facilities, ate a meal & talked to residents & families at each one, & interviewed staff from caring & medical perspectives. I also as an ER nurse have seen MANY nursing home residents as my patients. That is what terrified me when I realize that my mother needed more care. The majority of facilities are incredibly neglectful. There are only a handful that I have seen, loved and cared for geriatric residents. Brookdale Maltsberger is a diamond in a sea of nightmares by majority in my observation across the nation (as a travel nurse). I made a very good decision in choosing this wonderful place upon your fantastic recommendation. From my personal perspective, I am also blessed with these two lovely people in my life beyond the amazing care they gave to my mother. I will forever be grateful to [name removed] & [name removed] and to all the staff who so lovingly cared for my mother! This is a home for very loved family members that are treated as their own!

Anonymous

Assisted Living

Family/friend

October 24, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Kind and Communicative

The staff at Brookdale Maltsberger is proactive in reaching out about things we may want to know and great at making recommendations.

Fay E

Assisted Living

Resident/client

October 11, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Happy

It is very pleasant and fulfilling to love here. I have made good friends and the staff is very nice.

Dallas C

Assisted Living

Resident/client

October 11, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Good Living

I believe that Brookdale Maltsberger is one of the finest establishments that I have had the pleasure of living at. The employee are fantastic.

Jan F

Assisted Living

Resident/client

October 11, 2024

5.0 out of 5 stars
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

I love Brookdale

Brookdale is a pleasant place to live. Friendly people. Curious people and a fine community to live in. The community has great entertainment with nice outdoor view.

Betsy Q

Assisted Living

Resident/client

October 11, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
2.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

Really Good

It's a really good community. The nurses are very good here. I love that my room has close access to activities.

Anonymous

Assisted Living

Resident/client

October 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
2.0
Staff
5.0
Meals & Dining
4.0

Good Community

The community is good to live at the rooms are oaky and spacious. The workers are very nice and pretty.

Marjorie H

Assisted Living

Resident/client

October 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Wonderful

I love Brookdale and the people that work here are very nice. The community overall is very nice and they try to go out of their way to help you.

John K

Assisted Living

Resident/client

October 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Warming. Helpful and Kind

When we would into Brookdale the managers and staff where very welcoming, and open there are to my son and I. Before we signed the papers we did pro's and con's on our question and tour of the facility. We came up with no con's.

Anonymous

Assisted Living

Family/friend

June 24, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Review for Brookdale Maltsberger

It is pleasant enough, most residents seemed happy enough. The staff was kind and took an interest in mom. The room itself was poorly maintained. Flimsy door frame and the floor in bathroom was crumbling up near the wall. Counter surfaces, were never dusted or cleaned. They tried, but they were just always so short staffed!

Anonymous

Assisted Living

Family/friend

May 17, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0

would recommend

The meals and dining and activities are hard to judge since my dad wasn't able to eat much or take part in activities. I don't remember the monthly rate, but it was cheaper than comparable home care. I found staff responsive, professional, and empathetic. Building, room, and grounds were pleasant and inviting.

REG

Assisted Living

Family/friend

April 12, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale Maltsberger

Brookdale is very open to communicating with family. They are very attentive to the residents. Activities director keeps the residents involved. Mom has adjusted well with her move in.

Anonymous

Assisted Living

Family/friend

March 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Perfect for my mom

These ratings apply to the experience of my 102 year-old-mother. This facility is perfect for her and she is content and well cared for. The wonderful staff, the small size of the facility, and the excellent way it is maintained are the things I like most.

Sherry

Assisted Living

Family/friend

October 28, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

From my first tour 8 months ago, to today, I have nothing but praise for this facility and all the wonderful folks that keep my 102 year-old mother comfortable, safe, and happy which became impossible for me to do at home. It is small, meticullously maintained, and the staff is caring.

Ruby

Assisted Living

Resident/client

October 25, 2023

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I've lived here for four years and have enjoyed it as my second home. I consider the staff as my friends and have several residents as good friends.

Brookdale Maltsberger

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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