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Brookdale West Ashley

2030 Charlie Hall Boulevard, Charleston, SC 29414

For pricing & availability:
(866) 374-4058
9.3
Review score
94 reviews
Add review
9.3
Review score
94 reviews
  • 5 star
    47%
  • 4 star
    28%
  • 3 star
    14%
  • 2 star
    6%
  • 1 star
    5%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale West Ashley
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Brookdale West Ashley
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Toni J.

Sibling of resident/client

5.0 out of 5 stars

Review for Brookdale West Ashley

I've worked in the senior industry for over 30 years and my family and I are totally pleased with the services provided by Brookdale. Everyone has been wonderful

Read all reviews

Brookdale West Ashley

Find your sense of purpose while feeling supported each day, at Brookdale West Ashley. Our skilled team provides all of the daily care you need, so you can focus on doing what you love most. We provide assisted living services as well as memory care, and can happily accommodate different personal care needs to promote aging in place.

Brookdale West Ashley provides an opportunity for those with dementia to experience engagement and activity in a safe, fulfilling environment. We’ve created many unique areas throughout the community which allow residents to complete daily tasks related to everyday life. From gardening, kitchen work, handyman assistance, and miscellaneous household tasks, we have a specific space for different preferences and abilities. These spaces help residents to find a sense of belonging and routine. We also have a memory care program called Clare Bridge. Our programming takes on a deep-rooted, person-centered approach, to help ensure each experience is tailored. Our goal is to help residents preserve their dignity while finding joy and security each day. Staff is available 24 hours a day, seven days a week to be alerted to any emergencies, and we also have keypad entries for added protection. If residents need help with...

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale West Ashley

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale West Ashley

9.3 out of 10
Review Score94 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.0
Friendliness
4.1
Care Services
4.0
Staff
4.3
Meals & Dining
3.9
Activities
4.1
Value for Cost
3.8

A Place for Mom has scored Brookdale West Ashley with 9.3 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale West Ashley has 94 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 94 reviews

Last Updated: 8/21/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Toni J.

Assisted Living

Family/friend

August 21, 2025

5.0 out of 5 stars
Verified Review

Review for Brookdale West Ashley

I've worked in the senior industry for over 30 years and my family and I are totally pleased with the services provided by Brookdale. Everyone has been wonderful

Anonymous

Assisted Living

Family/friend

August 14, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Peace of Mind

Very pleased with Brookdale Will be forever grateful to A Place For Mom for helping through the process of finding a facility for my husband. They are addressing the food with a new chef

Anonymous

Assisted Living

Family/friend

June 19, 2025

4.0 out of 5 stars
Verified Review

Great place for my dad!

The staff at Brookdale is great about communication among the residents and/or their families. Lots of activities to do throughout the week and families are always welcome to join the residents as well. Like any community, problems will arise occasionally, but Brookdale is very efficient about trying to get things resolved. We are very happy at Brookdale!

Dee Spear

Assisted Living

Family/friend

June 14, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Very impressive staff and facility

This was a very difficult decision to move our 94 year old mother out of her home but she could not live by herself any longer . From the first visit we were impressed with the friendliness of the staff and the cleanliness of the property. We feel satisfied that our mother is safe and taken care of. I visit 2 to 3 times a week and I am always greeted friendly by everyone. It has so far been a great place for Mom.

Ed

Assisted Living

Family/friend

June 3, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

SUPPORT IS EVERYTHING

I think it's important to know the staff takes great care of the residents. The transition is hard on the family and residents and the entire staff was very helpful.

Anonymous

Assisted Living

Family/friend

February 3, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Very welcoming & attentive to the resident's needs

Responsiveness to maintenance & repair requests seems good. Had a delay in resident's request to change meal consistency (from small pieces to whole), hopefully that's been remedied

Missy

Memory Care

Family/friend

October 24, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Overall nice community

Loved the staff, set up of the unit, activities, etc. the only negative is they overpromised and under delivered. I don't think they gave my Mother as much attention as she needed to acclimate and at the time of her passing, they wanted me to get her into a nursing home.

Susan Z

Assisted Living

Family/friend

October 2, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

A place for Grandpa

Brookdale was one of 5 facilities I looked at after I worked with “A Place For Mom”. Looked at ratings, level of care, $ and location. Once I visited the locations I felt so good about Brookdale. They made an impossible decision easy and seamless. Once we got him moved in, we found a caring and happy environment. He has been well taken care of and seems to be happy ( as happy as one can be leaving home). They have been wonderful to work with on a daily basis and helped make any adjustments we needed. I would highly recommend the facility and staff. This was one of the most difficult decisions I’ve ever made for my husband of 52 years. But, his physical condition made it necessary and I finally knew I could not give him what he needed at home and this what’s best for him. Angels work there!!!!!

Lois Duchene

Assisted Living

Family/friend

August 30, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Staff
5.0
Meals & Dining
4.0

A good place

[name remove], this is the third time I have tried to answer you. The request came as a text and I answered with several paragraphs before my phone ate it. I am now answering on my computer as my smart phone is apparently smarter than me. We believe Brookdale is the best place for Mom. We notice that they have been loosing staff and are understaffed. It seems everyplace has help wanted signs out and I have no idea where all the people have gone. My Mother-in-law got Covid a couple of weeks ago, but I know this is inevitable in any care facility. She was very sick for three or four days and still not feeling well after she was no longer positive. During this time, all of her jewelry, one gold watch and 4 or 5 rings, which may or may not have been valuable, disappeared. She might have taken them off and put them on her little side table and they could have fallen into the trash. She is very upset about the loss and that nobody came to her to ask her what happened. We reported it.

Anonymous

Assisted Living

Family/friend

August 29, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Friendly and professional

The facility has a family sort of feel. It is small enough to be personable. My mother-in-law is the resident. Most of the time she likes the food and I'm sure it is very good.

Anonymous

Assisted Living

Family/friend

August 13, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Engaged staff

We have noted on numerous occasions the staffs' kindness and engagement with the residents. The activities are numerous and encouraged for the residents. There are a variety of different room sizes to choose from based off of your loved ones needs. I would recommend Brookdale West Ashley to others looking.

Anonymous

Assisted Living

Family/friend

July 24, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Trying to find a senior loved one care

The family needs to stay constantly involved in the care. DAILY! The family will be cleaning, removing trash, laundry regularly. Some more friendly, saw much turn over and short staffed. Most days I watched caregivers on their phones in hallways. Family member not given correct inhaler. Found family member in need of emergency care while "nurse manager" didn't seem to sure about situation. The meals seemed good most days. If you didn't eat in dining area you could barely get a sandwich. The activities seemed to have good variety. ALL assisted living is OUTRAGEOUS for the care provided. If your family member has to be hospitalized passed a few days you are REQUIRED to go to rehabilitation while still maintaining your room expenses as if you were there...it's up to their discretion whether you can return.

Steve

Assisted Living

Family/friend

June 6, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale West Ashley

It is a wonderful property, wonderful people, and engagement activities were available.

Deb B

Memory Care

Family/friend

June 4, 2024

3.0 out of 5 stars
Cleanliness
2.0
Friendliness
3.0
Value for Cost
1.0
Care Services
3.0
Activities
2.0
Staff
2.0
Meals & Dining
1.0

Short staffed with a lot of falls

Dad has had many falls. His arms and legs stay bruised and scraped up. He is reasonably content in front of a TV or sitting outside. The facilities on call Doctor I believe has good intentions for all the residents and is active in their care. The residents are fed a very small amount of food at a time which is concerning for me (due to lack of nutrition).The help also does not give the residents enough time to finish eating and is often seen picking the plates up with food on them. I think the help should have a more encouraging attitude instead of asking if there done yet. He has definitely declined in the short time he has been there. I have not witnessed a whole lot of interaction with him. It is adequate in performance based on what I have seen at other facilities in the Charleston area. They are extremely short staffed. Which I think contributes to the many falls the lack of diaper changes and soiled bedding.

Jeff D

Assisted Living

Family/friend

March 14, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Attentive staff

We chose Brookdale West Ashley because of the cost for what we were getting. But also the smaller size was helpful due to the proximity of other rooms like dining, PT, library. Nothing was very far to get to. Very helpful and attentive staff. My Dad's attitude was really the only negative aspect. He just didn't want to be there.

Anonymous

Assisted Living

Family/friend

March 2, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Great facility- would recommend

She always complains about the food. Breakfast usually is the meal she likes the least. I know she would sometimes like cereal with milk. I don't think she lets the staff know that she doesn't like the breakfast choices

Anonymous

Assisted Living

Family/friend

January 18, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale West Ashley

Everyone connected with management and staff have always been helpful. Picked this place because of wife's recent heart surgery and proximity to medical facility.

Anonymous

Assisted Living

Toured community

October 4, 2023

4.0 out of 5 stars
Verified Review

Tour

We toured Brookdale West Ashley when searching for an Assisted Living facility for our loved one. This facility was nice! The cleanliness was good. The atmosphere seemed good and everyone was friendly. However, the facility was over our price range. We continued on with our search.

Lynn

Assisted Living

Family/friend

September 27, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Above and beyond expectations

Brookdale West Ashley in Charleston is an assisted living community my Mom has called home since May of this year. The people here have quickly become a part of our family.  The staff/caregivers take the time to get to know the residents personally.  The residents of Brookdale are welcoming and supportive of each other and especially of new residents.  Above and beyond the daily needs provided (meals, meds, assistance), there is an active social and activity schedule that has something for everyone.  There are regularly scheduled trips to stores, restaurants, parks, and also activities (bingo, board games, puzzles, movies, music, and painting just to name a few).  My Mom has always loved flowers and gardening.  The activity coordinator provided Mom a personal trip to shop for/buy some plants and supplies.  She then supported Mom as she potted flowers and plants on Brookdale’s porch.  This was pure joy for Mom.  Mom loves her new home.

LF

Assisted Living

Family/friend

September 20, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Review for Brookdale West Ashley

Once we toured the facility, we were so impressed with the staff, the homey atmosphere, and the true caring that we felt from everyone we met. Also, the communication from the very beginning was so impressive from Brookdale. They answered questions promptly and followed up regularly to see what else we might need.

Brookdale West Ashley

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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