6377 Cooper Road, Columbus, OH 43231
Anonymous
Child of resident/client
Beautiful, quiet community.
Communication could be improved with the administration. But overall great experience. Great activities to get my dad involved with the other residents and to get him out of his apartment.
Read all reviewsBrookdale Westerville
Welcome to Brookdale Westerville! You can find this family-friendly community located in Columbus, Ohio, which is known for its arts scene, a booming tech industry, modern galleries, and walkable neighborhoods. Here, residents are able to explore new opportunities while pursuing their passions and receiving top-notch support. Whether you’re looking for assisted living or memory care, you can find the comprehensive care you deserve.
Do you require mobility assistance, help managing medications, bathing assistance, or something more specific? Here, you can have it all. Before you move in, trained team members work with you and your family to learn about your individual needs. A custom and flexible care plan is then developed, to help ensure your needs are met. Rest assured, staff is available 24 hours a day, seven days a week to be alerted to an emergency. An alert system and keypad entries are also used to provide added protection on-site.
In addition to providing customized care plans and around-the-clock monitoring, Brookdale’s staff offers assistance with meals, housekeeping, transportation, and home maintenance. With your daily needs met, you can explore the gorgeous outdoors and soak up the nearby sights. Visit the fragrant greenhouse and blooming garden, or take a relaxing stroll...
Brookdale Westerville
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Brookdale Westerville
A Place for Mom has scored Brookdale Westerville with 9.1 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Brookdale Westerville has 61 reviews with an average "overall experience" of 4.1 out of 5.
Anonymous
Memory CareFamily/friend
August 25, 2025
Communication could be improved with the administration. But overall great experience. Great activities to get my dad involved with the other residents and to get him out of his apartment.
Debbie Snyder
Memory CareFamily/friend
March 6, 2025
Everyone is so friendly to my parents and to us when we visit. We feel very welcome when we visit. My mom is adjusting good my dad needs more time he is struggling a bit not having my mom with him at night but he knows this is whats for the best. I love that it's not huge and I feel like the residents are watched more and are safe.
Diane F
Assisted LivingFamily/friend
November 7, 2024
The facility and staff at Brookdale Westerville are treasures for me and my sister in law. Kind, caring they treat us like family. So much more than I ever thought it could be..
Anonymous
Assisted LivingFamily/friend
June 20, 2024
I would not recommend for the level of care my mother needed. They were not able to provide the care she needed. She was not mobile, not really mindful and incontinent. She was covered in stool several times I was there and did not respond to my attempt at the call light. For those that were mobile and in there right mind, I assume the experience was different.
Anonymous
Assisted LivingFamily/friend
January 5, 2024
The staff was exceptional. The facility was older but we chose the care over the physical plant. The staff had an approach that as long as dad was there, he would be happier if he participated in attending the lunch room and activities. They went extra effort to make that happen as long as dad could. Dad was end stage and ended up bring there only 30 days. The one on one patient care was wonderful. The facility wasn't one of the new ones w large windows and fancy lobby furniture, but based on several recommendations about the personal care we chose them. It is also small, I am not sure I remember exactly but memory care was 12 and assisted was maybe 24, but I am not totally sure on that. The physical plant is a little out of date but I hear they are updating it. There is more to selecting the place for a loved one, especially a short timer, than curtains and upholstery.
Diane F
Assisted LivingFamily/friend
December 15, 2023
I give them all 5 for each category. The staff and faculty are both exceptional. The care and professionalism is so noticeable from day one. They care they deliver results.
Anonymous
Memory CareFamily/friend
August 30, 2023
I would not recommend Brookdale Westerville to anyone looking for a Memory Care facility for their loved one. The facility was not prepared to handle my mother in law's level of acuity when she arrived. They did not teach her how to use the pull cord in case she needed help, which resulted in her trying to get out of bed on her own and falling. The staff regularly did not carry or have turned on the device that alerts them when a resident has pulled the cord. We also had to fire the hospice that Brookdale recommended to us because they were incompetent. Again, I would not recommend Brookdale Westerville.
Anonoymous
Assisted LivingFamily/friend
January 18, 2023
The facility is dirty, dark, depressing, and in need of upgrades. They are greatly understaffed. Staff does not have the time to do all that is required of them. Good employees do not stay long. Residents that have a good mind do not like the director. He spends a lot of time out of the office or playing his guitar. Complaints are ignored. Most residents dislike the food. Dietary needs are ignored. Rooms are not cleaned because of staff shortage. Maintenance is extremely slow. Some mail boxes are not secured. There is theft. They do not honor their own contracts. It does no good to contact the corporate office. Nothing changes. They have no problem increasing the rates. The last increase was over 18%.
Dianna
Memory CareToured community
December 9, 2022
This was an older community. It was in disrepair, and not clean. The gal that worked with us was good, but she had little to work with.
anonymous
Assisted LivingFamily/friend
June 15, 2022
The food is excellent. The billing has been a disaster though and the maintenance is not timely either. The staff have been pretty good with communication with the families.
anonymous
Assisted LivingToured community
March 28, 2022
We had a good virtual tour at Brookdale Westerville. They took us around the facility and showed us not only an available room, but what the exterior of the building for that room would look like, patio and all. They introduced us to some staff that was available. It seemed to be a little smaller of a facility, and we were just looking for more residents for our loved one to be able to interact with.
anonymous
Assisted LivingToured community
October 20, 2021
Brookdale Westerville was old and run down, dark, dreary, and small. It needed a lot of repairs
anonymous
Assisted LivingToured community
September 21, 2021
We toured this community and the tour was good and they answered all our questions.
anonymous
Memory CareToured community
August 18, 2021
I did not have a good experience on our tour with Brookdale. I found the facility to be dirty, dark, and dingy. I would not put my mom here. When we looked at the memory care wing, they were playing music that should not have been being played for these residents. Also, they had no office for us to sit and talk to them in so we were in an open room and had no privacy. They had a band playing in the background so we left not knowing half of the things that they said.
anonymous
Assisted LivingFamily/friend
August 9, 2021
We chose Brookdale Westerville because it was the only one available that would take her at the time. The room sizes at the facility are adequate for what she needs. I would tell others that the facility is locked down and very safe. I would recommend to others looking an already have.
anonymous
Assisted LivingToured community
April 16, 2021
We toured this community and it was very nice. The pricing was just to high for us.
Joseph
Memory CareFamily/friend
August 14, 2020
I would recommend that you visit a number of places. I found that to be the best way, It took me six months to find a good fit for my mom. The rooms are a good size, my mom has a single room. The food is okay.
Karen
Memory CareJune 9, 2020
We signed the contract and two days later my friend had a stroke and needed hospice. I called Brookdale and let them know that she would not be moving in. They wanted to bill me from the day I signed the contract to the day she died plus an additional 7 days. She never moved in. I understand paying for the days they held the room but not the extra days. I finally go it worked out after I spoke with the national office. It was a horrible experience
Anonymous
Memory CareToured community
January 27, 2020
Husband suddenly deteriorated and had to have him admitted quickly. Brookdale was VERY cooperative and am happy so far.
Anonymous
Memory CareToured community
August 28, 2019
I liked that the community was small and the staff were kind and helpful. Katie did a wonderful job with the tour and providing information on the cost and services. The only downfall is the carpet is worn out in the building and there were a lot of odors. I hope that the corporation that owns Brookdale will update the building without increasing the cost of care.
Brookdale Westerville
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.