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Heritage Assisted Living West Knoxville TN

273 S Peters Rd, Knoxville, TN 37923

For more information about senior living options:
(866) 374-4058
2.0
Review score
34 reviews
Add review
2.0
Review score
34 reviews
  • 5 star
    56%
  • 4 star
    29%
  • 3 star
    9%
  • 2 star
    3%
  • 1 star
    3%
See all reviews
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Heritage Assisted Living West Knoxville TN
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Cathy

Child of resident/client

5.0 out of 5 stars

Great Staff that takes excellent care of your loved ones.

Heritage is an older facility but the place is clean, the employees go above and beyond in care. I had to move my mom to Heritage after she fell several times. She lived with me and my husband but my husband died and when she fell I could not lift her on my own. There is a lot of back story but I just want to say that Heritage was great. My mother fell a couple of times there, not their fault. Mom was 101, after her 2nd fall it was determined that she had a stroke. Heritage took her back, she was bedridden and very confused. They took excellent care of my mom for 7 months after her stroke. They fed her when she was awake, they bathed her and turned her regularly. I am a retired RN and I can speak about his hard it is to prevent bedridden patients from getting bedsores. My mom died 3 weeks after her 102nd birthday. She had no skin break down, she had lost weight but was not skin and bones. I cannot speak for the food or the activities as my mom really was not there long enough before she got worse. The staff is amazing. I would tell anyone do not pick a place because it looks pretty. My mother was in [community name removed] in [name removed] for less than a year. She was more independent at that time. And it's expensive, they charge for every extra service. But they do not care about the residents. Heritage did not increase the cost for giving my mom her meds, did not increase the cost when she became bedridden and needed baths and feeding. I would recommend Heritage if you have a loved one that is not totally independent.

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Heritage Assisted Living West Knoxville TN

Heritage Assisted Living West Knoxville TN in Knoxville, TN is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living


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Reviews

for Heritage Assisted Living West Knoxville TN

2 out of 10
Review Score34 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.3
Friendliness
4.4
Care Services
4.3
Staff
4.3
Meals & Dining
3.7
Activities
4.1
Value for Cost
4.3

A Place for Mom has scored Heritage Assisted Living West Knoxville TN with 2 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Heritage Assisted Living West Knoxville TN has 34 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 34 reviews

Last Updated: 2/17/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Elizabeth J

Assisted Living

Family/friend

February 17, 2025

2.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
1.0
Activities
2.0
Staff
2.0
Meals & Dining
3.0

Babysitters.

This is not assisted living - it is babysitting of your loved one. While they have an LPN on duty to give medication and evaluate residents who are sick or injured, their caregivers are not professionally certified or trained. Your loved one might go days or weeks without being put in clean clothes or having a shower and their excuse will be “we can’t force them.” No, you can’t force anyone to do anything and should not try, however, true assisted living professionals are trained to redirect behaviors and refusals into a positive outcome. If you don’t have this training, please get some. At this point it is literally just babysitting adults with physical and cognitive limits who need and deserve better.

Cathy

Assisted Living

Family/friend

June 8, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Great Staff that takes excellent care of your loved ones.

Heritage is an older facility but the place is clean, the employees go above and beyond in care. I had to move my mom to Heritage after she fell several times. She lived with me and my husband but my husband died and when she fell I could not lift her on my own. There is a lot of back story but I just want to say that Heritage was great. My mother fell a couple of times there, not their fault. Mom was 101, after her 2nd fall it was determined that she had a stroke. Heritage took her back, she was bedridden and very confused. They took excellent care of my mom for 7 months after her stroke. They fed her when she was awake, they bathed her and turned her regularly. I am a retired RN and I can speak about his hard it is to prevent bedridden patients from getting bedsores. My mom died 3 weeks after her 102nd birthday. She had no skin break down, she had lost weight but was not skin and bones. I cannot speak for the food or the activities as my mom really was not there long enough before she got worse. The staff is amazing. I would tell anyone do not pick a place because it looks pretty. My mother was in [community name removed] in [name removed] for less than a year. She was more independent at that time. And it's expensive, they charge for every extra service. But they do not care about the residents. Heritage did not increase the cost for giving my mom her meds, did not increase the cost when she became bedridden and needed baths and feeding. I would recommend Heritage if you have a loved one that is not totally independent.

Cathy

Assisted Living

Family/friend

May 12, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Activities
4.0
Staff
5.0

friendly and caring staff

Heritage Assisted Living feels more like a family environment. The lady [name removed] who initially took us on the tour did a really good job and was very informative. The staff members are very involved with the residents and the care services are excellent. When we do come to visit it seems like they have a lot of different activities going on. Based on the experience we have had so far we would recommend the to other families.

anonymous

Assisted Living

Toured community

May 5, 2022

3.5 out of 5 stars
Verified Review

My tour review

This was a good tour and they gave me enough information to be able to tell me what all they could do for my loved one. This community just did not seem like the right environment for my loved one.

Anonymous

Assisted Living

Toured community

March 4, 2022

4.0 out of 5 stars
Verified Review

My Tour

Our tour experience was good - short and sweet.

Brad

Assisted Living

Family/friend

June 25, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
3.0

Excellent Value for Money

This is an excellent place for someone who is well advanced in Alzheimer's. The staff are understanding, and excellent in ripples that have come up. I've been very happy with the services we have received.

Glennis Chambers

Assisted Living

Resident/client

October 2, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heritage Assisted Living

I think this is a good place for me to live, everyone is good to us!

Betty Brandon

Assisted Living

Resident/client

October 2, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heritage Assisted Living

Rooms are large and have large windows to look at birds and flowers. Provides a good friendly, family atmosphere.

Anonymous

Assisted Living

Resident/client

October 2, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heritage Assisted Living

Heritage is a most-home community. It is a beautiful home to live in. It is a 18 people that live here...like a moderate family. The staff knows all "family" by their chosen name. Six people at a table. It is a beautiful surrounding and a lovely back porch and watching the birds so they chat with their neighbors...if you desire.

Jenny Bailey

Assisted Living

Resident/client

October 2, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heritage Assisted Living

I have enjoyed my experience here. The staff and the caregivers do their best to see that we are taken care of by giving the best care possible in a home like atmosphere. I believe they love their jobs and would not work so hard to have our days filled with activities and caring for our needs.

Tyrus Chamber

Assisted Living

Resident/client

October 2, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heritage Assisted Living

Everyone has been very good to us.

Sherley Miles

Assisted Living

Resident/client

October 2, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heritage Assisted Living

Nice place to live

David E North

Assisted Living

Resident/client

October 2, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heritage Assisted Living

The facility keeps you busy, not bad rooms, and not bad food.

Sam

Assisted Living

Family/friend

May 23, 2019

4.5 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Caring, clean and extremely caring

Heritage on Coleman Rd, is wonderful. I love how small it is and my grandmother will not be lost in the crowd. She is well taken care of and the staff is amazingly friendly. She likes the food too!

Anonymous

Assisted Living

Family/friend

August 15, 2017

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Very Helpful Staff In This Community

This community is working out well for my mother since her move here. They have a good staff, and I do feel she in good hands. They are very helpful, and have been friendly whenever I visit. The community, and her room are well maintained. There are nice activities offered, and good meals provided for the residents. All is well for my mother here in this community, and I would recommend it.

Anonymous

Assisted Living

Family/friend

May 11, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

It Feels like Home For Her

My cousin thought they had a friendly environment with the feeling like home. That is the reason she picked this community and so far it's going very well. They are on top of the care and cleanliness in the community. It is a very nice community.

Anonymous

Assisted Living

Toured community

February 22, 2017

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

I enjoyed meeting [Removed]. Even though she didn't feel well she was still very attentive to what my needs are and explained everything to my satisfaction. Heritage is a beautiful, clean facility and I felt very comfortable there.

Anonymous

Assisted Living

Family/friend

November 10, 2016

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

The Sincere Care Is Obvious

My sister went through an adjustment period and is now doing pretty well. She likes the bingo and church services on Sunday. My sister said they have little kids that sing and she enjoys that. Her meals are not bad it is good from I have tried. I fell in love with the staff who are very helpful and they always have good attitude with a smile. You can tell they really care about their job and the residents. I love the administrator, they are really outing and friendly with everyone. They have activities like a big checker board, movies to watch with a library full of DVDs, coloring books and they try to keep them occupied. I see the residents talking while watching TV, they seem to enjoy each other's company.

Anonymous

Assisted Living

Toured community

November 1, 2016

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Good Tour of This Community

I toured this community for my mother and her needs. My tour went pretty well, and this is a nice place. The staff I met was kind and friendly. The community appeared to be well maintained. It was a good experience, and they treated my family and I very well. It just wasn't the community for my mother and her needs.

Anonymous

Assisted Living

Toured community

September 21, 2016

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

The tour went extremely well. My first impression was very positive. The facility was very intimate and cozy. There was a real family atmosphere which was appealing. The facility manager, Miki, was very knowledgeable and informative regarding amenities, provision of care, medical administration, and overall patient oversight. Also, there were several room options and activities for the patients. Being my first visit to an assisted living facility, I was pleasantly surprised.

Heritage Assisted Living West Knoxville TN

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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