2.0 out of 5 stars

Cleanliness

1.0

Friendliness

4.0

Value for Cost

2.0

Care Services

2.0

Activities

4.0

Staff

2.0

Meals & Dining

3.0

We expected better care for the price we’re paying

Some of the staff are great, many are not. As someone who formerly worked in a care facility, and as a family member of a current resident here, I find the way the staff communicates with (and fails to communicate with) family members, very unprofessional. The resident’s room is frequently dirty Some staff appear reluctant to help residents with personal care needs, resulting in residents sitting in wet/messy clothes. Laundry seems to be randomly dispersed among residents- despite labeled clothes, our family member often has their own clothing missing, and is dressed in other people’s clothes instead. Oh- and why plastic utensils at mealtimes?? IFyou can visit your loved one daily, and are willing and able to advocate for their needs, this MIGHT be an acceptable choice. Otherwise, keep looking for a place where the administration is willing to acknowledge and correct mistakes, and promotes an atmosphere of excellence among staff.

2.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

2.0

Care Services

2.0

Staff

4.0

Meals & Dining

3.0

Heritage Monona

There are some great individual caregivers in Memory Care, and some not so great ones. Often understaffed. Basic needs not consistently met. Residents often only changed 2-4 times in 24 hours. No one warned us about all the different behaviors: yelling for hours on end, fighting, food stealing, residents roaming into other residents rooms, etc. It's a very chaotic atmosphere and stressful for residents, staff and families. Very little fresh or non processed foods or fruits. I never have a day where I feel my husband is getting the care he requires.

3.0 out of 5 stars

Verified Review

Insufficient Level of Care That Could Be Provided

They didn't have the personal I felt they needed to handle mom's issues. They tried, just not enough help. I think that's an issue most places these days. Ended up taking her home where I could kept better eyes and nearer to her to help reaction her mobility needs. Because of her mobility issues and dementia she didn't know she needed help to get up and move around making her a fall risk. With the restrictions placed on care facility's they couldn't do a lot to keep her safer and less at risk of falling.

3.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

3.0

Value for Cost

3.0

Care Services

4.0

Activities

3.0

Staff

3.0

Meals & Dining

3.0

Stay involved in your loved ones care

Looking back, getting to know the staff right away is very important.

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

4.0

Value for Cost

3.0

Care Services

3.0

Activities

3.0

Staff

3.0

Meals & Dining

5.0

Heritage Monona

Overall my wife would like us to be able to sleep together at night. We have been happily married for 52 ysr. She has dementia and cannot understand why no facilities in wi. Don't allow us to live together in an apartment of 900 sqfgt.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Mom happy and finding new friends

I give all of these categories a 5! My mom really loves it there. The staff have been very helpful with any questions I have had.

2.0 out of 5 stars

Cleanliness

3.0

Friendliness

3.0

Value for Cost

1.0

Care Services

1.0

Activities

3.0

Staff

4.0

Meals & Dining

4.0

Heritage

The people who are with the residents are very nice, but admin is disorganized big time. We paid for extra services that were not done. We finally got our money back for these services they didn't do. [names removed] are wonderful. The front desk girl is unfriendly to say the least. I thought there food was good and a variety. Lots of choices for beverages too.

1.0 out of 5 stars

Cleanliness

3.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

3.0

Don’t trust your family member here

My mom was at Heritage Monona in the extended care AL wing for just over one month. She was receiving adequate care at first. The first red flag was that multiple employees had been there a shorter time than her. They have an extremely high turnover rate. In December, a Norovirus swept through the building. My mom got the virus and was put in isolation in her room. Heritage never notified me. A visiting nurse saw her and noted that she was weak and a bit confused. That same nurse came by two days later to find her in the same clothes and sitting in her own urine. They hadn’t gotten her up and helped her change in 2-3 days. The nurse was horrified and called for an ambulance and spoke to the building director. And still Heritage never notified me. My first indication that something was wrong was when ER called me with admissions questions. Horrible care, poorly trained employees with poor attitudes. I moved her to a safer facility when she got out of the hospital.

3.0 out of 5 stars

Verified Review

Cleanliness

2.0

Friendliness

4.0

Value for Cost

1.0

Care Services

3.0

Activities

4.0

Staff

3.0

Meals & Dining

3.0

Review for Heritage Monona

I would not recommend unless you are willing and able to spend a lot of time and energy physically being present to be able to advocate for your loved one. In other words, fairly, and sadly, typical of care these days.

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

3.0

Value for Cost

3.0

Care Services

3.0

Activities

3.0

Staff

3.0

Meals & Dining

3.0

Heritage Monona review

Very large, corporate for-profit facility. High staff turnover rate-often understaffed due to employees not showing up for work. Main areas clean, hallways, dining areas need attention. Good activities. The only consistent staff member was [name removed] who has been at Heritage for years and is excellent -overworked and underpaid for all she contributes-she know every resident personally and is so helpful. Heritage is extremely expensive -moved to a smaller facility with a room 2x the size, better level of care from daily caregivers for over [fee removed] less per month. I would recommend for anyone seeking living arrangements for a senior who does not have any needs-can live independently just needs the added supervision/medication management. Facility has tons to offer and is a great location. For seniors who need more care/assistance I wouldn't recommend-too inconsistent staffing and very low level of care. [name removed] is the activities director there and goes WAY above and beyond her role helping others, checking in on everyone-she genuinely cares-she is the only person still there 8 months after we moved in/all other staff left-not all replaced-no Social Worker, no RN hired on site when se left-no idea who to contact when there's a problem bc staff turnover at administrative level as well. Again, for independent seniors it is a lovely place , clean, nice amenities and much to do.

3.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

2.0

Care Services

2.0

Activities

4.0

Staff

4.0

Meals & Dining

3.0

Don't be fooled by good first impression

I will not recommend Heritage to anyone in the future High turnover of staff and management makes care very inconsistent. The good staff that cares and does their job leaves after short time while the ones that sit around and are constantly on their phones are the ones that stick around. Menus are mostly processed foods with very little effort to include fresh fruits and vegetables. Not the most nutritious menu they could be serving. Staff has not been consistent with following the care plan for [name removed] and it has lead to falls and injuries that could have been prevented. [name removed] is now on state assistance and that has us now looking to them to help improve the situation.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Staff

5.0

Meals & Dining

4.0

A nice community

Actually, my folks moved the end of August because my Mom needed memory care and they did not have a unit in memory care that would fit 2 people. Med passers and activities staff were very friendly. They enjoyed the live music.

2.0 out of 5 stars

Verified Review

Cleanliness

2.0

Friendliness

2.0

Value for Cost

2.0

Care Services

2.0

Activities

2.0

Staff

2.0

Meals & Dining

2.0

Review for Heritage Monona

They have listened to our complaints. Looks good from outside but beware staff are not as friendly as outside looks. Picked because moms moms term care insure for sure covered it.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Our Experience

I think everything is as expected. Mom is very particular and struggling with loss of independence.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.0

Activities

3.0

Staff

5.0

Meals & Dining

5.0

Heritage Monona

My loved one was only here for 2 weeks for a respite stay. We choose the facility on based location and familiarity. They had good staff and good food, but they need more activities.

4.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Staff

4.0

Meals & Dining

5.0

Our Experience

Transition into Memory Care went well. My mom has no objections to the food - she eats well there. There seems to be a lot of issues with staffing/turnover, so the cleanliness is spotty and sometimes poor.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Friendly and caring staff.

Honestly, I can give 5 stars in all categories, but especially with friendliness of staff and value for cost. Everyone is so professional and kind, very timely in getting back to me, taking great care of Mom

2.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

3.0

Value for Cost

1.0

Care Services

2.0

Activities

4.0

Staff

3.0

Meals & Dining

3.0

Heritage Monona Review

Overall mediocre to sub-par experience. Lovely facilities nice individual rooms a nice selection of activities. Large emphasis on resident independence only very little assistance and very understaffed. High rate of turnover. I would only recommend for someone looking for very, very minimal care.

1.0 out of 5 stars

Verified Review

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Looks are deceiving.

My father's room was a pig stye the day we moved in. We cleaned it for over 8 hours, and it was never cleaned again. It had a big problem with ants and flies. I had to put my father's clothes out in the hallway to get them washed. He was not bathed until Hospice got on board. The rates went up every 2 months. I had a nurse try to pressure me into having my father move to memory care, saying that my father needed more care, which is more expensive. My father wasn't getting any care. My father didn't want to wear the call button because no one would answer it. He had better luck leaving his door open to and wheel his wheelchair to find someone. My father was sane enough to figure out that wearing the button didn't work, and yet they were pushing for him to be moved to memory care??? The food was ok, but it was rare that there was butter, salt, pepper, sugar, cream, or condiments. Silverware and coffee cups were always short in supply. The office staff always had their heads on the computer screen and had no time to actually talk about my father's care. The aids that cared were overworked, and the aids that didn't care were on Facebook or texting. I visited my dad every day as I knew he was not being cared for.

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

3.0

Value for Cost

3.0

Activities

3.0

Staff

3.0

Resident's Daughter

Heritage Monona was an okay place for Mom to be. Nothing fancy or special. I would have liked to have seen more activities available for the independent residents. Also a daily meal was stated on the website but was never given. I do know this was during the latter part of COVID times but...