Lakeview Estates

While I may sound a bit critical regarding the food and activities, my concerns stem from my loved one's experience. Unfortunately, she finds the food unappealing, and I have to agree—it doesn’t look very appetizing. The activity offerings are more robust for residents living downstairs, but those upstairs who prefer not to come down have very limited options, despite there being space available for more engagement. The upstairs activity calendar is rarely updated, and although they've recently started printing a small-font version and posting it, it's not easily readable for many residents. A more accessible, easy-to-read calendar in each resident’s room would be a meaningful improvement. The downstairs activities do seem well-planned, with recent events like a fashion show and themed parties that appear enjoyable. However, for upstairs residents who don’t participate downstairs, the lack of engagement is noticeable. I’ve suggested implementing more social activities—perhaps facilitated by volunteers or staff—such as card games or coloring sessions, especially since many residents gather early for meals out of boredom. There is a TV in a sitting room although it often has news or other uninteresting shows on. I'd suggest running a variety of movies and maybe encouraging the residence to come together to watch such movies. There is a nice game room/library that could easily be used to gather a few residents together, but I'd never see it utilized in that way. There’s a lot of idle time that could be better utilized. Another significant issue is the lack of individual climate control in the upstairs rooms. This has negatively impacted my loved one’s health during colder months, as her room often becomes too cold. In the summer is often unbearably hot. I didn’t realize this when choosing the facility, but it’s something I would have considered more carefully. Unfortunately, personal heaters or fans aren’t allowed, which limits options for comfort. Regarding memory care, I had expected more interactive, therapeutic activities tailored to cognitive support. Although there’s a cabinet full of materials, I’ve only heard of these being used once in the past year. I was told the staff member responsible for these therapy sessions/activities left and hasn’t been replaced, which is disappointing. On a positive note, the nursing staff is generally excellent. Most of them genuinely care about the residents and communicate well. While a few are occasionally distracted by their phones, the majority are attentive and compassionate. I always feel welcomed when I visit, and many staff members know my mom personally and share updates about her, which I deeply appreciate. The facility itself has seen some nice renovations recently, with fresh paint, updated furniture, and new wall décor that make the environment more pleasant. Upstairs residents also have access to an outdoor area, though they need assistance to use it, unlike the contained courtyard downstairs. A revision to allow these residents to be able to access this area without assistance would be a wonderful improvement. Overall, Lakeview Estates has many strengths, especially in its caring staff and recent improvements to the physical space. However, enhancing food quality, improving activity communication and accessibility—especially for upstairs residents—and addressing room temperature control would significantly elevate the experience for residents and their families.

The residents seem very happy overall to be there. The staff really tries to be attentive and have the best interest of the residents. Like everywhere though, they seem to be short staffed. Rooms are a very nice size and they offer as many amenities as you can with memory patients. My mom really enjoys the hair and nail amenities. Not so much the activities. They try the best they can.

The nursing supervisors are awesome very attentive to the needs of the residents. The nurses are very detailed and do an excellent job with the residents. All meds are giving on time and they are so nice to the residents. The residents aids are very helpful and care for each of they residents! The food is very good but could be improved to help the needs of dementia patients. The grounds are very neat and well groomed.

The nurses are great, they care about the residents and their care. The resident aides have very difficult job and do very well. the residents are well taken care of, food, clothed, and bathed. The rental business offices do great job, it is amazing how well they keep up the facility near full capacity and billing up to date. the kitchen staff do a great job and activities director is amazing.

The nurses are the best very nice and attentive. Thee RA's are hardworking and very sociable. The activities director keeps the residents active and has great ideas. The rental agent is the hardiest worker worker I have ever meet. The kitchen staff is very good, but could use some improvement. The salon workers are awesome. The maintenance staff keep the facility looking good.

Moved my Dad here about a month ago. Staff was great in helping with all the paperwork and details. They welcomed my Dad warmly and have taken great care to make sure he has settled in. The staff is warm and caring. The facility is well cared for. Glad to find such a wonderful place for my dad.

The small size of this facility was an attractive characteristic. My mother felt immediately comfortable in the environment as soon as we walked through the door the first time. In fact, she noted the wreaths on the other resident’s doors and asked if she could have a wreath on her door as well. The secure outdoor courtyard was also a big benefit, as my mother loves to spend time outside. She feels pampered by the salon and mani/pedi services and overall we feel like this was a perfect fit for our family!

We had to make the difficult decision to move my family member. Lakeview has been such a blessing for her and our family. We met with [name removed], the "PR" person, and felt an instant connection. She has been very honest, caring, and compassionate. The entire staff has gone beyond our expectations and our mom is so happy. Activities are scheduled for the community and she has been welcomed with open arms and enthusiasm! So happy we found Lakeview Estates. The move in was easy.

We have cared for my mother in our home for 14 months. Although we love her dearly, we have realized she needed more care than we could provide. We researched several places in our area and the staff and facility at Lakeview Estates has made our transition so uncomplicated and easy. My mother comments constantly about how nice and helpful everyone is. The facility is clean and smell so nice when you walk around. Our goal was for her to be comfortable and be well cared for. This goal has been met! She has already made friends.

My mother and stepdad were among the highest functioning at this facility. If you loved one needs memory care, but is still very social and alert, this may not be the right place. The staff was always very nice and the nurses had a good eye to recognize warning signs of potential health issues. The maintenance of the facility was less than desired. While this is an older facility, it is in a lovely setting with pretty grounds. The area advertised as a "Library" is not fully available for resident use because its used for staff meetings daily. Every time my mother wanted to work on a puzzle, it always seemed to conflict with staff meetings... so my mother lost interest... which is a big deal when trying to encourage enrichment activities. The Executive Director was terrible and was demoted to a smaller property. The next one lasted no more than a couple months and resigned the day my mother was attacked by a psychotic resident. We moved my mother and stepfather after this incident because no one ever called us when she had to taken to the ER and the management failed to take responsibility. With a competent Executive Director, this facility would be good. The hallways started smelling like urine in 2024. I truly liked all the staff members, except the ED. The activity director, [name removed], was wonderful and the techs and nurses were helpful and cared about their work and the residents.

They have a nice variety of activities for the residents. Recent renovations are nice. Mom likes it there.

I score all points a 5. We toured and compared 5 other places before choosing Lakeview and we are still pleased with Lakeview after 1 year. It is a much smaller community but with higher ratio of caregivers than other places. It is an older facility but extremely well updated and clean. They just put in all new vinyl plank flooring so no carpet in public areas. We really love that there is a beautiful totally enclosed outdoor patio area that residents can go outside any time they want during the day and don't have to be accompanied. The building is in a beautiful wooded setting on a small lake. Not at all like a traditional 'facility' setting. The nurses are all very competent and know and are attentive each patient's needs. I review my mom's meds periodically with the nurses and am confident everything is being administered correctly and on time. Mom's doctors are all pleased with her care there. The nurse aids are all so attentive and patient and personable. Every concern we have ever had has always been taken care of. The whole staff is friendly and caring and respectful to all patients and ensure to preserve their dignity. They are so well trained on how to deal with difficult situations that always arise with dementia patients. Everyone is treated with respect and true loving care. I've never heard a raised voice or cross word from any caregiver and I or another family member are there quite often. There are hourly engaging activities offered every day - residents are free to choose what they want to do or not do. The activity director is an exceptional energetic person who always brings smiles and joy to work every day. She's creative about planning engaging simple cooking classes, arts and crafts, music programs, and games as well as Bible studies and outdoor activities like ice cream socials. The food is good with usually a well balanced meal plus dessert - Mom has gained weight since moving in. She would prefer more soup options because she doesn't like hamburgers or hotdogs which I'm sure they would do for her but she can't remember to ask for those. The resident's rooms are always kept clean and tidy plus laundry. We were able to put up family pictures in Moms room to help assure her that she was in the right place and of being in a familiar room with her own possessions. Dementia is such difficult journey in life that never improves but I feel Lakeview Estates community is THE best place we could have chosen for the quality and quantity of care for Mom.

From the start, we had an issue with my mom not being placed on the shower schedule nor was her laundry done for 2 weeks. After we straightened out the oversight, things went smoothly for some months but later we started to notice that on the weekend things went awry! Mom's room was not clean nor was she receiving the care she needed. I brought this to the Director's attention and he assured me it wouldn't happen again, but it continued to occur, mostly on the weekends. We then made the decision to remove my mom from the facility after only 8 months. If Lakeview had put as much effort into taking care of my mom as they did getting my business, they would be spectacular. Kudos to [name removed] for selling me on moving my mom to Lakeview!

The sales manager was very helpful, courteous, professional, and knowledgeable.

Staff is very caring, attentive, and provide the needed support for my wife 24/7.

I have been impressed with Lakeview Estates and the level of care they provide. My aunt is happy and enjoys living at Lakeview Estates.

This place is amazing and my mother is thriving here. I couldn't be happier with the amounts of love and care given to her.

Lakeview had higher ratio of staff per residents and was smaller community of residents (35-38 residents). Also residents have full access to beautiful enclosed outdoor patio area that they can go out to anytime during day by themselves - don't need staff or family member accompanying. That was a BIG plus for Mom who has always been outdoors person Master Gardener. This is a 2 story building and residents are able to go upstairs or downstairs via elevator anytime they want. So mom doesn't feel like she's "locked away". The young activities director is super engaging. Activities going on every hour during day and she will go around to rooms to engage residents in all activities. The residents don't just sit in rooms all day. There is a big game/puzzle room. Every one on staff is very caring and engaging to residents no matter their job - from the Executive Director, Billing officer, Sales person to the nurses, aids, & cooks.

The entire staff have been great! The RA's are particularly wonderful because they make my mom feel special! She's enjoying the attention and support that she gets from them. I appreciate all of that too, along with the individual care she gets and the time that they spend helping her pick out her outfits and making sure she feels pretty. She hasn't complained about the meals, so I assume she's satisfied. We did have some issues in the very beginning because my mom hadn't been put on the shower and laundry schedule. We seemed to have gotten over that hurdle. I would definitely recommend Lakeview Estates to others.

I really like all of the people there, but there is always room for improvement. We picked this community, because my loved ones were able to share a room. They have lots of activites, and they do a good job with encouraging participation. They need to improve on, communication with long term insurance companies. It's really a great place. They have less residents, and they get to know the residents.