3875 Post Road, Cumming, GA 30040
Anonymous
Loved one of resident/client
Review for Oaks at Post Road
There has not been an activities director since she moved in, so a lack of activities overall. The food is less than average. with sandwiches more often than not for dinner. Staff turnover is excessive. Local admin not responsive but corp office has been.
Read all reviewsOaks at Post Road
Oaks at Post Road
Total monthly costs depend on room type, select services, and the level of care needed
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for Oaks at Post Road
A Place for Mom has scored Oaks at Post Road with 8.1 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Oaks at Post Road has 64 reviews with an average "overall experience" of 4.1 out of 5.
Anonymous
Assisted LivingFamily/friend
October 20, 2025
The resident rooms are a comfortable size but need handicap bars for the toilet and shower. The common areas are very well maintained and attractive. The Oaks at Post Rd has had trouble keeping kitchen help and the management staff has changed three times in the last year. The med-techs are excellent and very caring. The weekend temps are not.
Anonymous
Assisted LivingFamily/friend
August 8, 2025
There has not been an activities director since she moved in, so a lack of activities overall. The food is less than average. with sandwiches more often than not for dinner. Staff turnover is excessive. Local admin not responsive but corp office has been.
Anonymous
Assisted LivingFamily/friend
June 30, 2025
Across the board 4s. I will say that we have been there just a year this month and in that year we have been through three executive directors and a complete turnover and change in the rest of the administrative staff. We are on basic care (minimal) so I can't speak to what the advanced care level quality is. There is a huge family involvement at the community, which actually is really nice.
Anonymous
Assisted LivingFamily/friend
June 27, 2025
It is a Clean and inviting environment, friendly staff. we found their management staff unorganized and not prompt to return phone calls.
Anonymous
Assisted LivingFamily/friend
May 1, 2025
Oaks at Post Road has been in turmoil since just after Mom joined the community [date removed]She's lived through a major renovation that has yet to be completed, 4 directors and staff changes that go with that disruption. Staffing is an ongoing problem with more agency staff than company hires. Can't tell how many chefs have been hired and quit/fired, but Mom constantly complains about no fresh food. All in all we stay because there's no where else to go. Long waiting lists at faculties and others that you hear about the same problems as where she is. She's very happy with Empower Therapy that is a provider there.
Anonymous
Assisted LivingFamily/friend
March 27, 2025
Biggest negative is the food service. The quality and variety is poor. Portions are too small for men so they are always hungry. The facility is generally in good condition and clean. Efforts are being made to refresh the decor and equipment. The Oaks at Post Road presents well. The staff is helpful but they are trying to find a new executive director. Some of the service staff don't seem to be engaged in their work. Staff turnover is a problem.
Anonymous
Assisted LivingFamily/friend
February 14, 2025
Very generous with their time, explained everything well and never hesitated to answer questions – in person or over the phone, even on weekends and late night calls. This is the second time I have had a loved one be taken care of at The Oaks – would use them again.
Chris M
Memory CareFamily/friend
January 14, 2025
This was the first out of home placement for our mom. It was a difficult decision for us to make and we had a very limited amount of time to make it. A Place for Mom was extremely helpful. The Oaks at Post Road has proven to be the right choice for our mom. I personally like the single level living space and open courtyard. The staff has been competent, professional, and caring.
Anonymous
Assisted LivingFamily/friend
December 17, 2024
I was very disappointed with the new admin team. The resident died and when I went to chat with admin, I was told it was a new group. No empathy, care or any desire to talk with me. Very disappointed. If admin cannot provide the level of empathy and kindness the staff does, there's no team. Staff is outstanding. But poor leadership overshadows that level of service delivery. I can't recommend this place anymore like I used to.
Anonymous
Memory CareFamily/friend
December 3, 2024
Overall, we were not pleased @ the Oaks and moved him to another facility in January. The staff was overworked and there never enough caregivers. Sometimes there was only 1 caregiver for 10 residents. Phone calls were never returned. When I made my decision to move [name removed], the director was quite belligerent and very rude, even after I told her my oldest daughter had just been placed in hospice care that day. So unfortunately, I am not the person to leave any favorable comments. [name removed] passed away in April. Apparently, they were making some changes when we left: more staff etc. but we had heard that before. It may have improved. One day the activities director was with the residents by herself.
Anonymous
Memory CareFamily/friend
November 20, 2024
I was not happy my husband escaped and had to call police to find him. Security is not very good no cameras even as we were leaving even tho they keep the door locked to the memory care a lady came out with me and I realized she was a patient so I got a hold of a tech, I knew as soon as she ask me where her keys were that she should not be leaving. She did have her coat on and purse and I ask if she was visiting and she said yes. The tech are angels to do this kind of work in the memory care unit but the Oaks have such a turnover it is unreal. The carpets are dirty. The med tech and regular tech are very friendly and caring, but I was called to give meds if he gave them trouble. 5. Meals were not good and gave punch to drink everyday and did not give very big portions. Activities were great. Should have spent money on security and therapy instead of new pictures and new light fixtures, they did put in new kitchen cabinets in the memory care unit. It could stand to be furnished better.
Anonymous
Assisted LivingFamily/friend
October 7, 2024
Assisted Living was good for her for a few months and then she came to hate it so I moved her to Independent. There is not consistency in the staff. Few that have been there awhile and a lot of turnover. Food quality and serving size is good at times and bad at others.
James
Assisted LivingFamily/friend
February 1, 2024
My loved one was a resident at Oaks at Post Road. This facility was great! I would recommend the facility to others.
J G
Assisted LivingToured community
December 20, 2023
We recently toured the community based on a friends positive experience they had with their mother. It was clean and bright from the moment you walk inside. You can hear a lot of laughter and we were thrilled to see so many active residents. Staff was very friendly as we walked through, and the residents even offered to show us their apartments. The environment was so warm and inviting. It’s definitely our top choice.
Steph
Assisted LivingFamily/friend
December 1, 2023
My mom has been at Oaks Post Road memory care for a year now, and it has been wonderful for her. The staff is so loving and take really good care of her. She is more active than she was at our previous facility and is doing so much better. It's obvious the staff really cares. It is always such a pleasant atmosphere from the minute you walk in and it's very clean. If you are looking for a facility, I would absolutely recommend. It has become like an extended family.
E G
Assisted LivingFamily/friend
November 30, 2023
My mom has been a resident for almost 2 years, and the Oaks has been a blessing for her, and us! The caregivers are compassionate and take good care of her. There are plenty of activities to keep her busy and she has made some really good friends, which was unexpected for this stage in her life. She enjoys the food (which has greatly improved). Management is always responsive and helpful. I would absolutely recommend Oaks at Post Road, for your family and friends!
Tracey
Assisted LivingFamily/friend
November 15, 2023
We had 2 family members in this residence and had to move both due to sub-par care. The first resident was improperly cared for after a fall and forced to stand on what ultimately was a broken hip. Reports of the incident were then inaccurately reported to the home office. Multiple attempts to work with the home office resulted in no returned phone calls and no corrective action. The point of contact for the family was never notified and the resident had to call directly to reach the family. The second family member was in memory care and moved due to lack of hygiene care and the facilities inability to stop a male resident that continually entered her room and scared her even after multiple requests from the family to care staff. Facilty often had a bad smell unless it was just after cleaning day. Most of the staff were friendly but there have been lots of turnover and they were using contract staff not permanent employees for many roles.
KR
Assisted LivingFamily/friend
November 15, 2023
It has an active living environment with a wide range of activities for all levels of residents. The other community I found was veering toward nursing home level with residents who were more inactive.Excellent staff and nice rooms. Healthy well rounded meals
Jody M
Assisted LivingFamily/friend
July 8, 2023
My Dad moved into The Oaks in April after living with several family members, and has found a loving community here. There are lots of activities and events to enjoy, and his apartment provides comfort and a place of his own. The staff are caring and supportive, and make sure his needs are met. Definitely a place to explore for your loved one.
Anonymous
Assisted LivingResident/client
July 1, 2023
My experience at this community was anything but good. PLEASE LISTEN! Throughout my stay things quickly took a turn for the worst. The first thing my family and I noticed was that the management team is very disorganized and does not do anything in a timely manner. Meals & Activities hardly ever start on time… The care staff has a lack of compassion when taking care of residents. The food is worse than prison food. Caregivers constantly yell at each other down the hallways and fight in front of residents. Most caregivers sit and play on their phones all day. There is absolutely no accountability from the Executive Director in holding employees responsible for their actions. A few months ago I told my family I wanted to move to another community. We decided it was time to move on from this horrid place. I am at a different community now and much happier. I do not recommend the Oaks at Post Road. Especially with the current management and caregivers that are there. Go elsewhere!
Oaks at Post Road
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.