2387 Boston Rd, Wilbraham, MA 01095
Kerry S
Child of resident/client
My experience at Benchmark at Orchard Valley
The facility itself is dated. However the staff is lovely and seem to genuinely care about it residents. The food was somewhat sold as 5 star but it is not. It's however decent. I am overall very happy so far with the care mom is getting. I will always appreciate "A place for moms' guidance while I was looking.
Read all reviewsOrchard Valley At Wilbraham
Life in Wilbraham, Massachusetts looks a little different here. This quintessential small New England town feels like a safe place from the busier world 10 miles away in Springfield. Orchard Valley at Wilbraham blends our small-town atmosphere with high-quality care services. As a community offering some of the area’s finest assisted living and mind and memory care services, residents thrive in our cheerful, welcoming environment.
On Route 20 and just minutes from Mass Pike, Orchard Valley residents love our convenience to all that Western Massachusetts has to offer. From local cafés with friends and neighbors chatting on the front porch to the annual Peach Festival, historical homes, working farms, and townspeople enjoying morning strolls down Main Street, you’ll see just how the Wilbraham community embodies close family ties, fond memories, and lasting traditions.
With assisted living, memory care, and respite care services all in one place, we offer many amenities and services to meet your current and future care needs. At Orchard Valley, we are focused on providing personalized support as well as recognizing the cultural, dietary, and day-to-day care needs of each individual. We also offer assistance 24 hours a day, seven days a week as well as...
Orchard Valley At Wilbraham
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Orchard Valley At Wilbraham
A Place for Mom has scored Orchard Valley At Wilbraham with 9.1 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Orchard Valley At Wilbraham has 38 reviews with an average "overall experience" of 4.4 out of 5.
Kerry S
Assisted LivingFamily/friend
August 18, 2025
The facility itself is dated. However the staff is lovely and seem to genuinely care about it residents. The food was somewhat sold as 5 star but it is not. It's however decent. I am overall very happy so far with the care mom is getting. I will always appreciate "A place for moms' guidance while I was looking.
Anonymous
Assisted LivingFamily/friend
August 15, 2025
I think for the price the staff could of checked in on my mother a bit more often, she has since passed away. Meds were left out, room not cleaned on the scheduled day and laundry and bed sheets were not laundered, I took her clothes and bedding home most weeks. Aids sitting in hallways on there phones
Anonymous
Assisted LivingFamily/friend
March 28, 2025
The staff is very caring, and friendly makes you feel right at home like you are part of their family! The facility is on the smaller size which is perfect, much more individual attention . The food is amazing, a different menu each night to choose from ! Families can join their loved one for a meal in a separate dining room. The facility is extremely well maintained.
Kenyon Family
Assisted LivingFamily/friend
March 13, 2025
They're very flexible and being a small community it has a family feel. We are very happy with our choice!
KERRY
Memory CareFamily/friend
November 13, 2024
The facility itself is fairly old so climate control can be an issue at times. The food in dining room is fair but not great. Service can be difficult as they are only allowed 2 servers. Space is limited and often times seating can take some time. That said, they are making adjustments to allow for more seating. I find the activities are a bit lacking but perhaps that has to do with the clientele ie memory compromised. I feel that the deficits of the facilities age are reflected in the price. Overall it is a lovely safe place. Mom gets what she needs and the staff is very friendly and cares about the residents. She has adjusted well and is very happy there. I would recommend it.
Lori D
Assisted LivingFamily/friend
October 8, 2024
Very happy with Orchard Valley, staff is friendly and attentive, facility is clean and well maintained. Mom is very happy and loves her apartment. I would recommend OV to anyone looking for their loved one.
Phil K
Assisted LivingFamily/friend
May 3, 2024
My mom is so very happy at Orchard Valley. The administrative staff is very flexible and easy to work with. My mom loves the food and the many activities that take place. The staff that takes care of her is patient, caring and supportive. She loves her room and they keep everything so clean. She couldn’t be happier.
Pete Vinson
Assisted LivingResident/client
July 24, 2023
I spent a month at Orchard Valley for respite care. I entered in a wheelchair. Progressed to a walker. And walked out barely using a cane for balance. My studio apartment was very nice and the food was restaurant quality, especially breakfast and dessert. Breakfast was what you wanted and cooked to order. The staff was efficient, caring and friendly. They actually threw a farewell Happy Hour party for me the day before I went home. I was sorry I needed it but thank God places like this exist when we need them! Thanks and bless you!
Rebecca
Assisted LivingFamily/friend
June 22, 2023
My mother lived at Orchard Valley until her passing earlier this year. She really enjoyed all of the activities especially bingo and cooking in the country kitchen. The staff is wonderful and treat all of tds he residents with compassion and respect. My mother's apartment was beautiful. She really liked it and the building and grounds are kept up immaculately. The meals were fabulous.
anonymous
Memory CareToured community
December 9, 2022
I thought Orchard Valley was very nice. But the facility was kind of dated, and we preferred a newer facility.
Anonymous
Assisted LivingFamily/friend
October 6, 2022
This facility is a great place. Location is great. They're very responsive to questions and concerns. We've had a very positive experience. Housekeeping is daily and could be been a little better as far as her room. At times, there were spills on the floor, etc. But it could have been that she didn't let them in, too. I'm not sure. The facility itself is always clean, though. I don't have experience with the meals or activities. I would recommend them to friends and family.
Lynn
Assisted LivingToured community
February 25, 2022
Great community with a full time Activities Director. They have a transition to a nursing home if necessary.
anonymous
Assisted LivingFamily/friend
February 8, 2022
They really made an effort to make my father feel welcomed on his first day. They are very responsive and took care of all of our needs for our loved one.
Anonymous
Memory CareToured community
January 31, 2022
Good community, this was a great location for family to visit.
Patricia
Memory CareFamily/friend
August 30, 2021
The community looks very nice when you first walk in, it has a very homey feeling to it. Looking at the activities they seem to be very good and we would recommend the Orchard Valley to others.
anonymous
Assisted LivingToured community
June 28, 2021
We toured Orchard Valley and it is a great facility. We still keep in contact with them and if it does not end up working out at the facility my loved one is at, we will be moving here. I give high marks to them for working with us and keeping in close contact all this time, they have just been great.
Anonymous
Assisted LivingToured community
June 26, 2021
The person who took me on the tour seemed knowledgeable and understanding. She took the time to introduce me to each of the support staff we ran across in the course of the tour. The rooms had more of a "hospital" or "nursing home" vibe but were bigger than the previous facility. Perhaps it was just an older building than the other. still, the support staff seemed caring and efficient. I have to remember that a memory care unit is necessarily different from an assisted living facility.
Leslie
Assisted LivingFamily/friend
May 14, 2021
One of my issues was they gave us a wonderful introduction to the place. It seemed incredibly warm and friendly. I thought the services they provided were spectacular. But as we moved through the admissions process, I felt they were pushing us to take make services than we wanted or needed. And it seemed like there were some things that were told to us prior to entering that were not so true once we got in there. To be fair, as soon as we moved our loved one in, they had a Covid outbreak among the staff. I would guess that our experience would have been quite different had we not been in that situation. I was very frustrated and upset with the staff for bringing Covid into the facility, and they had a really hard time getting it under control. I would guess some of it came from people gathering at Thanksgiving. But I'm sorry, you work in an assisted living facility with vulnerable, elderly people. And I think people should be more aware. They had a hard time quelling the infection in the staff, and then it started spreading to the residents. My loved one did get Covid. I don't think that was her primary cause of death - she had heart failure compounding the situation. One of the things that actually drew us to Orchard Valley was the fact that they had gone the whole year, all the way through to December, with absolutely no Covid in the facility. So I was impressed, and felt clearly they were doing something right. But maybe everybody got tired of all the precautions by Thanksgiving. Even so, overall it was a good place, they were just experiencing unprecedented challenges due to Covid. So there were definitely some things that were not okay, and definitely some things that were really great. They did a pretty good job keeping the place clean all the time. And it was a beautiful facility. They were offering activities, which was great. And my loved one particularly enjoyed the mindfulness and aerobics activities. The care was sometimes good and sometimes bad. She had OT and PT services there, which were really helpful to her, and those staff were very friendly. But Orchard Valley made a pretty serious supply mistake regarding our loved one's incontinence care. We had told them from the start that she was incontinent, and one day they called to tell us she was entirely out of pants and that they had absolutely nothing for her. I was completely appalled. How can that happen? I imagine these types of things were due to Covid and the fact that they were short staffed. The whole situation was really hard for me. I was immune-compromised, yet they would still ask me to come in and do things while there was active Covid in the facility. I did what I felt I had to do it to take care of my mother, but it made me very uncomfortable. She was there for such a short time, about six weeks. So perhaps this is not the best overview of what the facility is like. But it is what we experienced during a Covid outbreak in her time there. I will say that they were incredibly helpful at the end. They gave me good guidance and were very caring. They cared for her as best they could, but how do you properly care for people who are dying when you don't have enough staff? But they were very helpful to me and provided me with very good information, and I felt we ended up doing everything we could for my mother at the end. And part of that was on them, because they were so helpful.
Suzanne W
Assisted LivingFamily/friend
April 19, 2021
The cleanliness of the community was excellent, however we still could not go inside the community due to the covid restrictions. They took excellent care of our loved one there, there was one woman in particular that treated my mother like she was her own. She would go in after hours and tend to her, and on the night she passed she stayed with her throughout the entire night and never left her side. Our mother at one point had to go into rehab at another facility and the manager fought for us to try and get her back in this community quickly so they could continue caring for her. We highly recommend Orchard Valley, we were very fortunate.
Laurie Raynor-Carmody
Assisted LivingFamily/friend
January 11, 2021
We chose Orchard Valley because they were one of the only facilities we could find that took her level of care. Most places said if she was not somewhat ambulatory they would not be able to take her. The room sizes here are average, she is in a studio. It is an older building so the doorways into the bathrooms aren't meant for people with wheelchairs. I would recommend the facility.
Orchard Valley At Wilbraham
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.