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Pointe At Kirby Gate

6480 Quince Road, Memphis, TN 38119

For more information about senior living options:
(866) 374-4058
8.6
Review score
62 reviews
Add review
8.6
Review score
62 reviews
  • 5 star
    38%
  • 4 star
    35%
  • 3 star
    21%
  • 2 star
    0%
  • 1 star
    6%
See all reviews
8.1
Review score
1059 reviews
24 facilities
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Pointe At Kirby Gate
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Pointe At Kirby Gate
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Jane S

Child of resident/client

5.0 out of 5 stars

Absolutely loved the staff & people!!! Excellent care

Need update on decor, but it is clean. Def BEST value for the money. Loved the staff!! They got my dad well enough that he was able to leave & go home after just 4 months! Love that place. Also, my dad really liked the food. The cook noticed what he liked & took care of him! So thoughtful

Read all reviews

Pointe At Kirby Gate

Situated near Tennessee State Route 385, the Pointe at Kirby Gate offers seniors quality assisted living and memory care in the eastern part of Memphis. This elegant, traditionally styled community building features a welcoming front veranda, Southern charm, and lush landscaping. This conveniently located community allows residents easy access to metropolitan resources.

As the largest city on the Mississippi River, Memphis offers many cultural and recreational resources for seniors. Lifelong learners can visit the National Civil Rights Museum, the Pink Palace Museum and Planetarium, and the Mississippi River Museum. As an epicenter for rhythm and blues, Memphis is also home to Elvis’ Graceland and the blues clubs along the famous Beale Street. Experience Southern culture and cuisine by attending the Beale Street Music Festival and the World Championship Barbecue Cooking Contest hosted annually in Memphis. Eligible veterans can discover community support and local resources through the Memphis Vet Center. At Pointe at Kirby Gate, you are encouraged to pursue your passions.

Community Details

Feel confident in the luxurious atmosphere of the Pointe at Kirby Gate. Staff is available 24 hours a day to provide personalized care and assistance with daily living activities. This community takes a holistic approach to memory care through its...

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for Pointe At Kirby Gate

8.6 out of 10
Review Score62 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.0
Friendliness
4.2
Care Services
3.7
Staff
3.8
Meals & Dining
3.6
Activities
3.6
Value for Cost
3.9

A Place for Mom has scored Pointe At Kirby Gate with 8.6 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Pointe At Kirby Gate has 62 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 62 reviews

Last Updated: 5/13/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

May 13, 2025

3.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.5
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Caring Staff

The majority of the workers love what they do. The room is nice. Could use more activities.

Anonymous

Assisted Living

Family/friend

May 7, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Terribly Disappointed

My troubling experience at The Pointe at Kirby Gate was most disheartening. It is alarming that such critical aspects of care were severely lacking during my mother's stay at the memory care facility. The absence of a designated 24-hour nurse, coupled with inadequate meal preparation and poor overall care planning, is unacceptable and concerning. My mother's falls, particularly the one resulting in a subdural hematoma due to medication issues, highlight serious safety and healthcare shortcomings at the facility. Based on the distressing circumstances encountered and the substandard care provided to my mother, it is clear that improvements are necessary at The Pointe at Kirby Gate. My decision is not to recommend this facility is valid, and it warrants urgent attention from the management to address these critical issues before further harm occurs to residents.

Jane S

Assisted Living

Family/friend

April 3, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Absolutely loved the staff & people!!! Excellent care

Need update on decor, but it is clean. Def BEST value for the money. Loved the staff!! They got my dad well enough that he was able to leave & go home after just 4 months! Love that place. Also, my dad really liked the food. The cook noticed what he liked & took care of him! So thoughtful

Anonymous

Assisted Living

Family/friend

March 12, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
1.0

Go and check it out first.

I moved [name removed] in [date removed]. She did not get in a bath schedule until I had a meeting with the director a couple of weeks later. I was going on Saturday to give her shower and do her hair. I moved [name removed][date removed] because she never got her emergency necklace, she would sleep in the same clothes and shoes several days, the staff was not friendly or helpful especially the nurses. The director brought her puppy to work and let him run around in the dining room. I really think she was not evaluated correctly and was not able to do things others assisted living residents could do. The food was ok but not enough but they had snacks. The director is now at [community removed] over memory care which was where [name removed] was and I moved from there [date removed]. Unless there have been major changes, I would not recommend this facility.

Anonymous

Assisted Living

Family/friend

March 12, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Pointe At Kirby Gate

The people care. What stuck out was the friendliness. I would recommend to others.

Janice B

Memory Care

Family/friend

March 11, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Mom Feels Loved!

I toured 4 other places. When I toured this one, I looked no further!!! My mother loves it and says they are so good to her! If she is happy, I am happy. There are several room sizes to choose from. Amenities are fine. As a patient requires more assistance, the price goes up accordingly, just as it does at other places I visited. The starting price is lower than the other places for the same amenities.

Anonymous

Assisted Living

Family/friend

March 7, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
4.0

Review for Pointe At Kirby Gate

I would say that without my prompting the new director spoke about the issues she was working to address and they lined up with many of the concerns I was having. An example would be something as simple as requiring the employees to wear their uniforms and greeting people in the facility. The added element of professional made me feel more secure in the level of care that they were providing.

Anonymous

Memory Care

Family/friend

January 2, 2025

4.0 out of 5 stars
Verified Review

Overall would recommend

Meals are often lackluster and recently I have noticed a reduction In staff which is distressing. Our cna's are terrific....they just need more!!

Anonymous

Assisted Living

Family/friend

October 29, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
2.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
2.0

Review for Pointe At Kirby Gate

I was in need of a place quickly. I would not recommend to others.

Anonymous

Assisted Living

Family/friend

October 15, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Activities
3.0
Staff
4.0
Meals & Dining
2.0

Timely compassion

The Pointe at Kirby Gate was the only place that agreed to admit my father who was actively dying and needed hospice to their facility. This allowed my parents to be together until he passed four days after moving in. I will forever be grateful to the Pointe for that.

Anonymous

Memory Care

Family/friend

September 27, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Activities
3.0
Staff
3.0
Meals & Dining
4.0

Pointe at Kirby Gate review

It is very unorganized at Pointe at Kirby Gate. The wall TV broke in the sitting area. They changed management and there have been no upgrades to the facility but yet they are trying to increase the cost to live there. Positive: some of the staff are very nice and professional & the food is on point.

Janice

Memory Care

Family/friend

August 22, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Would recommend!!!

The small size makes it more personalized and "home-like" ; the way the staff smiles, speaks, and takes a few minutes for residents. A new director has just been hired and positive changes are being made: Family night every 3rd week of the month; making an on-site psychiatrist available; the hiring of a Dir of Nursing. I think we are headed toward all 5's with the new adm.

Anonymous

Assisted Living

Family/friend

August 6, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Medium size and comfortable

We like the location, staff, and cleanliness. They could improve on a little landscape flaw near the entrance. There's only 7 parking spaces outside the gate. It's a little tight if you have a large vehicle.

Anonymous

Assisted Living

Family/friend

July 18, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Exceptional care

There is always room for improvement, but I don't have any complaints about the staff or facilities. Staff is very helpful. Feel free to ask them about anything or express any needs you might have. They go the extra mile.

RHG

Assisted Living

Family/friend

June 14, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Review for Pointe At Kirby Gate

They made a change in staff which improved care. My Aunt was dehydrated and hospitalized because of it. New Dir. made significant changes, added more activities for the secured side. Staffing change- more care for patients. I would recommend this facility.

Sharon B

Assisted Living

Family/friend

May 3, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Good attitudes and caring and friendly personnel!

My sister has been a resident of the Pointe at Kirby Gate for over eight years now. Since the new Director [name removed] has taken over I have seen more joy, more activities and an overall better atmosphere.

Brenda F

Assisted Living

Family/friend

May 1, 2024

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
2.0
Staff
1.0
Meals & Dining
2.0

Lack of care and communication

My 93 year old neighbor who has dementia moved in February of 2024. She still does not have an emergency pendant. The staff is not friendly and no one speaks. I could not get answers to my questions regarding my friend’s care so I tried to email the Director who is there most of the times I am there but she is busy. She has yet to answer my email from April 2024. I am not sure she is getting bathed and often has the same clothes on for two days.

Anonymous

Memory Care

Family/friend

April 24, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Friendly

Pointe at Kirby Gate is a very friendly and caring place for your loved ones.

Janice

Assisted Living

Family/friend

April 5, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The First Two Months at The Point

My mom has been a resident at The Point at Kirby Gate for two months. So far, I am pleased and she is, too!!! She tells me at every visit they are so good to her, and that is so important!! Her room is small but very nice! It overlooks the courtyard with a nice view from her double windows. She has room for a double bed, a triple dresser, an end table and a love seat. She likes the food but says sometimes the portions are too small. She loves that they have her cup of coffee sitting at her table every morning at breakfast. She enjoys talking to the ladies who sit at her table. She can’t hear any more and but the ladies are very sweet about making sure she knows what they say. It is a warm, friendly environment. We feel blessed she has a wonderful place where she is well taken care of every day!!

Jerry

Assisted Living

Family/friend

February 8, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Grateful Wife

I've been extremely satisfied.I am so pleased with our selection of the pointe at Kirby Gate. Management went above and beyond to help me get my husband moved as we were under a time crunch. He's so much improved since we've been here.I selected the pointe cause it's 2 minutes from our home. So convenient.

Pointe At Kirby Gate

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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