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Quail Ridge Transitional Assisted Living and Memory Care

2820 Kirby Whitten Parkway, Bartlett, TN 38134

For pricing & availability:
(866) 374-4058
6.0
Review score
31 reviews
Add review
6.0
Review score
31 reviews
  • 5 star
    59%
  • 4 star
    32%
  • 3 star
    0%
  • 2 star
    3%
  • 1 star
    6%
See all reviews
8.7
Review score
1413 reviews
36 facilities
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Quail Ridge Transitional Assisted Living and Memory Care
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Kandice

Child of resident/client

5.0 out of 5 stars

Highly recommend!

The staff treats residents like family. They are well staffed and residents are allowed to go about their day as they wish. They offer lots of interactive activities. The staff is kind to residents and visitors. The facility always smells great and residents are kept clean. The clinical team is responsive and escalate health and safety issues appropriately.

Read all reviews

Quail Ridge Transitional Assisted Living and Memory Care

Quail Ridge cordially welcomes residents and visitors into this stunning community. Situated in the Bartlett Ridge neighborhood, the community features an abundance of greenery to provide a revitalizing environment. Adorned with traditional furnishings, the interior offers cozy nooks and corners for residents to spend their leisure time in.

Located close to the local hospital, restaurants, and shops, residents have easy access to whatever they may need outside of the community. Furthermore, residents can venture out into the city to explore the city’s beautiful parks, or drive further away to explore the wonderful city of Memphis. With incredible off-site and on-site amenities, residents can experience assisted living and memory care with a personal touch!

Community Details

Quail Ridge strives to empower residents, improve quality of life, enhance dignity, honor choice, support independence, and promote positive well-being by offering exceptional care and an engaging environment. Through a Montessori-inspired memory care program, residents reconnect with their beloved memories and have new, meaningful experiences.

The exceptionally experienced staff is committed to offering personalized care, so they revolve around each individual’s schedule. To help ensure residents lead smooth routines, the staff happily provides health monitoring, medication management, and assistance with activities of daily living. Plus, residents can benefit from...

Senior living options offered

  • Memory Care

Quail Ridge Transitional Assisted Living and Memory Care

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Quail Ridge Transitional Assisted Living and Memory Care

6 out of 10
Review Score31 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.4
Friendliness
4.5
Care Services
4.1
Staff
3.8
Meals & Dining
4.4
Activities
4.4
Value for Cost
4.1

A Place for Mom has scored Quail Ridge Transitional Assisted Living and Memory Care with 6 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Quail Ridge Transitional Assisted Living and Memory Care has 31 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 31 reviews

Last Updated: 3/18/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

March 18, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
1.0
Care Services
2.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Do not recommend

1. 1 - they were not upfront about what the room would look like. The ""display" room was beautiful. The actual room was smaller and the furniture was old and beat up. 2. 3- the facility itself was clean, however the toilet in the room was loose and it smelled really bad. We told them about it a number of times and they never fixed it permanently. 3. 4- the staff were very nice for the most part. 4. 2- Mom's legs swelled and she needed to sit with her legs up- they did not seem to make that a priority. There were not enough recliners for all who needed one, so We brought in an electric lift chair/recliner for her room but since they didn't want the residents to stay in their rooms, she didn't use it. 5. 1- see number 1. Before signing any papers and moving in, my sister was in town and I took her to see the place. They showed us the display room again - one that had its own shower. On that same day they told us Mom would be in room 12. We asked to see it they said -no- they were getting it ready- painting and such. We said that didn't matter, we still wanted to see it, they said no. AFTER we signed the papers they told us she would not have her own shower since she tended to shower in the middle of the night at home. That made sense- but they didn't change her room- she still was in room 12 which meant they knew from the beginning she wouldn't have a shower in her room. And when we got to the room, it had not been freshly painted. We didn't trust administration from that point on. 6. 1- Mom couldn't/wouldn't eat their food. My husband and I ate with her a few times and it wasn't great. They made a point to ask what she liked, but didn't do anything special for her. 7. 1- Again, prior to move in, they made a point to ask what she liked to do. She loved to paint and do crafts. One time when I was there, there was a group painting and Mom was just sitting out in the hall. When I asked why she wasn't in there, they said they didn't know she liked doing those things. 8. 0- For us this was a terrible experience. Mom went into the hospital and passed away after only 1 month there. None of us wanted her to go back there and while we certainly didn't want to lose her, we were grateful she didn't have to go back. I will say there were other family members that said they were happy with the place, but that was not our experience. Our loved one seemed to get lost in the crowd.

Kandice

Memory Care

Family/friend

May 6, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend!

The staff treats residents like family. They are well staffed and residents are allowed to go about their day as they wish. They offer lots of interactive activities. The staff is kind to residents and visitors. The facility always smells great and residents are kept clean. The clinical team is responsive and escalate health and safety issues appropriately.

Phyllis

Memory Care

Family/friend

June 29, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Totally satisfied with the care

The Monday-Friday staff is great. The weekend staff can be different, depending. The entire staff during the week is very friendly and helpful. Weekends seem different. The meals are much more restaurant quality than any other facility that we've been to previously. The staff has been very friendly, caring, loving and attentive to the residents. The management is receptive to any issues and cooperative. I would definitely recommend this facility to others, if it's affordable for Memory Care for their loved ones. My main negative is that the cost has increased tremendously since we arrived at this facility a few years ago and has continued to increase by hundreds of dollars monthly since Covid. However, overall, I'm totally satisfied with my loved one's care right now.

Anonymous

Memory Care

Family/friend

June 23, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Staff
2.0
Meals & Dining
5.0

Review for Quail Ridge Transitional Assisted Living and Memory Care

Overall the leadership was not professional. The staff either wasn't well trained, was overworked or just didn't care. Horrific experience! I picked that community based on information from the Director. She was not accurate about the care!I would say it was not a great experience.

Juanita

Memory Care

Family/friend

November 11, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My overall experience was very good. The staff are very approachable. They kept our family informed. However the initial adjustment was difficult. No visit from family for 2 weeks, but the reason for the policy was explained. When my loved one passed away, Quail Ridge was acknowledged on the funeral program. I will always recommend their facility - I will forever be grateful for the help emotionally and physically they gave me.

Anonymous

Memory Care

Toured community

September 15, 2022

4.5 out of 5 stars
Verified Review

I toured this facility and it was nice. The staff was friendly and the facility was clean. Ultimately, we chose another place closer to home. Distance was a big factor in our decision and this facility was a little bit further from home than we were looking for.

anonymous

Memory Care

Toured community

June 21, 2022

5.0 out of 5 stars
Verified Review

Tour experience

The lady that we worked with at Quail Ridge was super super nice. She gave us so much helpful information even though my loved one was unable to come here because of the care she needed. She gave us a list of questions to ask other facilities and just went above and beyond to help us out.

Meredith J

Memory Care

Toured community

June 6, 2022

4.0 out of 5 stars
Verified Review

Tour of Quail Ridge

I toured Quail Ridge and it didn't seem as new or renovated as other communities we saw. They had a wish-list of things they needed for activities posted up front. The other communities we saw seemed all inclusive and weren't asking families for help with supplies or activity related items. The staff seemed nice, but we chose another community because it just wasn't a good fit.

anonymous

Assisted Living

Toured community

May 23, 2022

4.0 out of 5 stars
Verified Review

Tour experience

We had a good tour experience with Quail Ridge. It is actually the same exact layout and building of the facility that we chose. The pricing here was based on levels of care and we were looking for all inclusive.

Lisa S

Memory Care

Toured community

March 23, 2022

5.0 out of 5 stars
Verified Review

My tour review

This was a nice place and the staff were friendly and nice. We had a great tour and they even followed up to see if anything else was needed and to check and see if we needed additional help.

M W

Memory Care

Family/friend

February 16, 2022

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
4.5
Staff
2.5
Meals & Dining
5.0

I Would Not Recommend Them

I would recommend you not go to Quail Ridge for a place to live for your loved one. The attentiveness of the staff and hands on care didn't happen for my loved one since they have been here. The staff wasn't as informed or trained as they could be. They were hesitant to reach out to management with any questions or concerns. The staff were told to not reach out to management on the weekends unless it was a dire emergency, and this was left to their discretion. The community was very accommodating to the resident's requests for meals and this assisted my loved one with their meal choices.

Angie

Memory Care

Toured community

September 29, 2021

3.5 out of 5 stars
Verified Review

My Review of Quail Ridge Assisted Living and Memory Care

There wasn't a lot of interactions with the staff.

Kathryn Bandy

Memory Care

Family/friend

March 19, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My mind is at ease

I had to find a place quickly for my friend after she started roaming. Quail Ridge was perfect for her and she has adapted very well. I know she is doing better with all of the activities that keep her mind busy and making sure she is taking her medicines. I no longer have to worry about her going outdoors and getting lost.

anonymous

Memory Care

Family/friend

February 18, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

We can confidently leave in her there and know she is being well taken care

The staff members have been great, and they are willing to work with you regarding visits with your loved one. They help you with window visits, and you can even go into an isolated room with masks, and 6-feet apart for 30 minutes to visit. Sometimes our loved one says there is not much of a variety of meals to choose from but they have been very accommodating with different options.

Leslee O'Kelly

Memory Care

Family/friend

November 15, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Quail Ridge Assisted Living And Memory Care

Family is grateful every day for this awesome facility. The staff is so caring and attentive. Everyone at Quail Ridge is responsive to the family members and do they provide comfort that our mom is getting the best care possible!

Anonymous

Memory Care

Family/friend

November 15, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Quail Ridge Assisted Living and Memory Care

My loved one has been at Quail Ridge for 2 years. I found the staff to be caring, attentive and professional. The facility is clean and well-appointed. The menu and meals are excellent. There are plenty of facilities and always something new and fun going on for the resident. I have been very pleased with the care and what this facility has to offer for my loved one.

Sherry Jacobi

Memory Care

Family/friend

November 15, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Review of Quail Ridge Assisted Living and Memory Care

Heroes that work hard with exceptional people and residents. The employees are exceptional themselves doing the job they do.

Carol Womak

Memory Care

Family/friend

September 1, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Thank you Quail Ridge!

Quail Ridge is an absolute Godsend for my family. My mom has lived at two other local facilities with memory care. Those facilities do not even come close to Quail Ridge. They have staff that are highly trained in dementia. The staff is so loving and caring. The activities they have for the residents keep them very engaged and happy. My sisters and I can finally sleep at night knowing our mom is safe and happy. Thank you Quail Ridge!!

Robin

Memory Care

Family/friend

January 22, 2020

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

great place for mom or dad

My mom has been at Quail Ridge for about 6 months. The facility is well kept and there are plenty of activities to help all the folks who call this home. The staff is friendly and available, they have made a difficult decision easy.

Anonymous

Memory Care

Toured community

October 18, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Outstanding Care!

Quail Ridge is a beautiful facility and the care is truly excellent. The staff really knows how to care for their residents. From the activities and food to the outstanding care, you can't go wrong with Quail Ridge.

Quail Ridge Transitional Assisted Living and Memory Care

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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