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The Arbors at Amherst

130 University Dr, Amherst, MA 01002

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(866) 374-4058
9.0
Review score
9 reviews
Add review
9.0
Review score
9 reviews
  • 5 star
    67%
  • 4 star
    33%
  • 3 star
    0%
  • 2 star
    0%
  • 1 star
    0%
See all reviews
8.1
Review score
134 reviews
9 facilities
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The Arbors at Amherst
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The Arbors at Amherst
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Anonymous

Loved one of resident/client

4.0 out of 5 stars

Our families Opinion

The upper floor is extremely hot in the winter. There are not individual controls that are working in the rooms. As in any facility some staff members go above and beyond their duties. The facility itself is great for appearance. They could use more staff on the weekends and at night.

Read all reviews

The Arbors at Amherst

The Arbors at Amherst is an assisted living community in Amherst, Massachusetts, a suburb of Springfield. Amherst is a bustling town wither plenty of young families, professionals, and retirees, and many tourists come to visit the birthplace of Emily Dickinson. For visitors wanting to see more historic landmarks, Boston is a two-hour drive away.

This assisted living community is pristine and upscale, featuring stately, colonial-style buildings set on 12 acres of rolling hills and landscaped gardens. Inside, residents enjoy living in the tastefully decorated rooms that reflect the historicity of the area while maintaining state-of-the-art amenities. Seniors and families can choose from a variety of floor plans for their private apartments. Many have kitchenettes, and all have emergency call systems.

Residents are treated like family at The Arbors. The staff serves homemade meals three times a day in the airy dining room, or residents can request room service. The nursing staff is available on-site seven days a week, and other community staff members are available 24/7 to assist residents. Families can have peace of mind knowing that their loved ones are receiving regular housekeeping, mobility assistance, and medication management. Residents particularly enjoy the many daily activities. Bowling, movie nights, and volunteer classes...

Senior living options offered

  • Assisted Living
  • Memory Care

The Arbors at Amherst

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Arbors at Amherst

9 out of 10
Review Score9 reviewsWrite a review
Overall Experience
4.6
Cleanliness
4.5
Friendliness
4.6
Care Services
4.6
Staff
4.7
Meals & Dining
4.6
Activities
4.5
Value for Cost
4.6

A Place for Mom has scored The Arbors at Amherst with 9 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, The Arbors at Amherst has 9 reviews with an average "overall experience" of 4.6 out of 5.

Filters

1-9 of 9 reviews

Last Updated: 8/28/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 28, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Our families Opinion

The upper floor is extremely hot in the winter. There are not individual controls that are working in the rooms. As in any facility some staff members go above and beyond their duties. The facility itself is great for appearance. They could use more staff on the weekends and at night.

Andrea S

Assisted Living

Family/friend

June 27, 2025

5.0 out of 5 stars
Verified Review

How about the Arbors, We're lucky to have them in town

Well, first off the staff is amazingly attentive and responsive. Starting from [name removed] who runs the Arbors in Amherst. Everything is always very clean. They have special events for the residence and everybody seems to care very deeply for the residence who live there.

Dee

Memory Care

Family/friend

May 9, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our Experience

The staff at The Arbors at Amherst are professional and caring. The food is excellent tasting, well prepared and very appealing. Everyone who works at the facility greets you with a smile. We arrived one day while they were playing bingo and they invited my granddaughters to play. They enjoyed themselves and everyone was happy to have young smiling faces playing with them. My mom is now engaged, happy, participating in games and socializing. My granddaughter visited and said that this place is so clean and it smells great.

Anonymous

Memory Care

Family/friend

April 10, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Loved one in memory care safe and well cared for

My father is on the memory care unit: The staff is very willing to talk and listen to families. The activities staff try's hard to keep those who are able, active and involved in activities throughout the day. If a resident needs to rest or take a nap, they understand. The staff is well trained in working with dementia residents and know how to redirect and calm a situation if need be without embarrassing the resident. I feel my father is safe and well cared for. My only issue has been communicating to my siblings and I when he needs more supplies; or clothing, in his case, has become too small. Luckily one of us is usually there at least once a month, as we all live out of state.

Lynn S

Assisted Living

Family/friend

May 10, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

Satisfied Family Member

I've been very pleased with the care they've given my dad and with their attentiveness. Also their communication with me has been excellent. There's always a call or a text from them to tell me if something is not right or if there's something they need to do. Overall the facility is clean, although his bathroom could use a little more attention. He seems to like the food. They have activities during the week, but not during evenings / weekends. When they do have activities, they get him involved, which is great.

Jill G

Assisted Living

Family/friend

April 19, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Peace of mind

The Arbors at Amherst has been wonderful, especially with the whole process as it was happening they were great at explaining everything. On move in day the staff were all super accommodating and helpful with getting her room all set up for her. They offer a lot of activities for the residents so that has been nice. It is expensive but we think it is worth it for the peace of mind that we have.

anonymous

Assisted Living

Family/friend

June 18, 2021

3.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.5
Care Services
4.0
Activities
4.0
Staff
4.0

my experience

The community is responsive and the communication is very good at the community and they keep us well informed. I would like to see more outdoor time for my loved one. I would recommend this community to others based on my experience.

Anonymous

Memory Care

Family/friend

December 21, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

I like this facility

I’m happy with this facility and the care they’ve provided to my Mom. The staff is good, she has a lovely room, and the food looks fine and well balanced. They have a lot of scheduled activities for the residents, with at least 2 of them in the morning and 2 in the afternoon, including trivia, bingo, musical events, and even carolers will come by during the holidays. The cleanliness is fine, I have no complaints with that, and housekeeping comes by once a week or as needed. The only thing I wish I had known ahead of time is that they have a policy to call the EMTs anytime a resident falls, regardless of if they’re okay. The staff will not pick them up and as far as I know, no other community around here has that kind of policy. Overall, though, I would recommend them to others.

Anonymous

Memory Care

Family/friend

August 14, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

My father's Care

I like knowing that my father is doing good with the care of the nice. He likes the menu of the meals that are offered. The community is clean and he likes the enviroment. The staff offer him to participate with the other residents. We would recommend this community for the excellent care for other families.

The Arbors at Amherst

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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