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The Charlotte

9120 Willow Ridge Rd, Charlotte, NC 28210

For more information about senior living options:
(866) 374-4058
22 reviews
Add review
  • 5 star
    67%
  • 4 star
    18%
  • 3 star
    5%
  • 2 star
    5%
  • 1 star
    5%
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The Charlotte
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The Charlotte
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Anonymous

Child of resident/client

4.0 out of 5 stars

Good Place

Dining room has been closed off and on due to staffing issues. Activities offered include bingo, holiday parties, etc. They had a price raise of 10% since the beginning of 2022. That was a large increase. Hopefully, they can bring in more staff with the increase alone. Make sure you ask marketing about the increase. We were told 3% increase. It ended up 10%. The only issue we had was their pharmacy. Our loved ones bill was done on a 30 day basis versus getting her medicine every 90 days outside of the facility. I would check around for pharmacy options due to blister packs, etc. All in all 9/10. They worked hard to get her qualified for her insurance. They have dermatologist comes to see her, pediatrist, she goes to the beauty shop their, physical therapy, etc.

Read all reviews

The Charlotte

Neighboring the expansive Atrium Health campus, one will find The Charlotte — the ideal senior living community offering independent living, assisted living, memory care, and respite care services. Situated on a lively, tree-lined street, the classically modern community welcomes residents and visitors alike. Nearby, residents can explore numerous stores, dine at a variety of restaurants, or hit the putting greens at the area’s golf clubs.

The Charlotte is beautifully designed and it incorporates charming, vintage designs that help residents feel at home. With 30 years of experience in the senior care industry, the community offers top-of-the-line care services and amenities. Residents enjoy meals in the gorgeous dining room, workouts in the wellness center, and leisure time in the courtyards, libraries, and living areas.

The independent living option enables residents to lead a freeing lifestyle without the hassle of cooking, cleaning, driving, and maintenance. The assisted living option also allows residents to retain independence while caregivers offer services catered to their needs. Lastly, the memory care option features a nationally recognized program called Reflections that focuses on helping residents with dementia lead supported, engaging lifestyles.

Residents may choose from studio and one-bedroom options for living quarters, and they’re welcome to bring...

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for The Charlotte

22 reviewsWrite a review
Overall Experience
4.4
Cleanliness
3.9
Friendliness
4.1
Care Services
3.1
Staff
3.3
Meals & Dining
3.8
Activities
3.9
Value for Cost
3.3

A Place for Mom has scored The Charlotte with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Charlotte has 22 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 22 reviews

Last Updated: 2/13/23

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

A. I

Assisted Living

Family/friend

February 13, 2023

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
1.0
Activities
2.0
Staff
1.0
Meals & Dining
2.0

Stressful

We placed a family member in The Charlotte AL in 2021. Nice facility with lovely interiors. The family member brought potential challenges, but we were confident she would acclimate well. Almost immediately, there were growing problems. The accounts of what we personally saw and heard from the family member and the staff differed significantly. Inconsistencies seemed to abound. We were making calls to the County Ombudsman, who was familiar with the Executive Director. Eventually, we had to get outside help to have her placed in another facility. We learned the hard way about 'State Scores' in AL facilities. It was a stressful, unpleasant and expensive process.

Anonymous

Assisted Living

Toured community

September 14, 2022

3.5 out of 5 stars

toured

Had heard very promising feedback from friends whom have family or had them at The Charlotte in the past. Seemed the day we visited for the tour that you could tell staffing was short handed or staff had not shown up for the day. The facility needed a deep cleaning and had that smell that everyone thinks of when dealing with elderly residents. Just felt it could use some deep cleaning and refreshing otherwise everything seemed very nice.

anonymous

Assisted Living

Family/friend

April 6, 2022

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
2.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Disappointed

The care has been challenging, but it looks like it's going to improve.

Anonymous

Assisted Living

Family/friend

March 21, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Good Place

Dining room has been closed off and on due to staffing issues. Activities offered include bingo, holiday parties, etc. They had a price raise of 10% since the beginning of 2022. That was a large increase. Hopefully, they can bring in more staff with the increase alone. Make sure you ask marketing about the increase. We were told 3% increase. It ended up 10%. The only issue we had was their pharmacy. Our loved ones bill was done on a 30 day basis versus getting her medicine every 90 days outside of the facility. I would check around for pharmacy options due to blister packs, etc. All in all 9/10. They worked hard to get her qualified for her insurance. They have dermatologist comes to see her, pediatrist, she goes to the beauty shop their, physical therapy, etc.

Lisa

Assisted Living

Family/friend

February 28, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Activities
1.0
Staff
3.0
Meals & Dining
5.0

Staffing Challenges

I think they're doing the best they can. But part of the problem is my parents started in December, which was right before that big Omicron Covid outbreak. So there have been a lot of challenges, including turnover in staffing, which creates problems. The residents are not being cared for consistently by the same people, and I think my parents likely would have adjusted better had that not been the case. Also cleanliness has been an issue in the residents' rooms - again due to Covid - although the common spaces are fine. And my parents do like the food.

Frances LeVien

Assisted Living

Resident/client

December 29, 2021

5.0 out of 5 stars

I like the Charlotte because I have a nice apartment, the people are kind, the staff are helpful and nice. The food is good. It's better than living at home because here people do things for me. I would recommend it.

Wanda C

Assisted Living

Resident/client

December 29, 2021

5.0 out of 5 stars

Nicest place my children can find for sure. Food is great, taking care of my husband, love it, everyone cares about us. Happy Holidays 2022

Anonymous

Assisted Living

Family/friend

December 28, 2021

5.0 out of 5 stars

My loved ones currently live at the Charlotte. They are very happy here. The staff is friendly and helpful! They have made new friends with the residents.

Alice B

Assisted Living

Resident/client

December 28, 2021

5.0 out of 5 stars

I think it is good.

Erica E

Assisted Living

December 28, 2021

5.0 out of 5 stars

I am a caregiver that visits this facility regularly, Staff is always friendly and helpful. The facility is always clean and orderly. It seems to be a well kept place with happy residents.

Annalisa B

Assisted Living

Resident/client

December 27, 2021

5.0 out of 5 stars

It is a place to help you understand yourself.

Joan Y

Assisted Living

Resident/client

December 27, 2021

5.0 out of 5 stars

Well pleased with love and help from employees. I like it here.

Shirley C

Assisted Living

Resident/client

December 27, 2021

5.0 out of 5 stars

I thoroughly enjoy the community and the people here.

Virginia C

Assisted Living

Industry reviewer

December 27, 2021

5.0 out of 5 stars

I have found The Charlotte to be one of the best places for senior to reside the staff is very caring and patient with the residents. I am a vendor working at The Charlotte. The staff here treat me like family, making the company a great working environment.

Ann T

Assisted Living

Resident/client

December 16, 2021

5.0 out of 5 stars

I am happy here. the people do everything to make things work smoothly. The food is good. Servers are friendly. The caregivers and medicine people are careful an efficient.

Bonnie M

Assisted Living

Family/friend

December 15, 2021

5.0 out of 5 stars

The staff is extremely friendly and attentive, The facility is always pristine and well kept. Most of all, my friend who lives here is very happy here.

Myra H

Assisted Living

Resident/client

December 15, 2021

5.0 out of 5 stars

I love living here the staff takes good care of me. I like participating in the activities and making new friends.

Shirley F

Assisted Living

Resident/client

December 15, 2021

5.0 out of 5 stars

Very nice place to be!

Frances I

Assisted Living

Resident/client

December 15, 2021

5.0 out of 5 stars

I'm happy here.

Phyllis W

Assisted Living

Family/friend

November 15, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

A nice clean community with lots of staff

This is probably as good as you are going to get for a good place for your loved one. It is a little higher in price and take a bit of adjusting to get used to but it is well worth it. My loved one is very happy there.

The Charlotte

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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