About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2026 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2026 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2026 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
Senior Living Awards
Add Review
(866) 388-7494
Talk to a local advisor for FREE
VERIFIED PARTNER

The Highlands

129 E Main Street, Westborough, MA 01581

For pricing & availability:
(866) 374-4058
8.9
Review score
48 reviews
Add review
8.9
Review score
48 reviews
  • 5 star
    58%
  • 4 star
    23%
  • 3 star
    13%
  • 2 star
    6%
  • 1 star
    0%
See all reviews
8.8
Review score
2763 reviews
81 facilities
SaveShare
The Highlands
SaveShare
The Highlands community exterior
14 photos
The Highlands in google map
street view of The Highlands

Anonymous

Child of resident/client

5.0 out of 5 stars

Review for The Highlands

Staff was wonderful , my mother in law was very difficult- [name removed] was a champion, she was very patient and understanding with our unique situation. They were all great.

Read all reviews

The Highlands

We believe that The Highlands Gracious Retirement Living is so much more than walls and windows - it's a place to enjoy home-cooked meals, game night, or a quiet evening with family and friends. It's where you always feel comfortable, safe, and secure.

At The Highlands, our management teams live on-site, and are available 24 hours a day. Our food is truly made from scratch, and served right to your table along with a smile from our friendly staff.

Enjoy the convenience of our comfortable bus for scheduled appointments, shopping trips and other errands. We also regularly plan special excursions to cultural events, day trips, museums, and other places of interest. If you'd rather stay home, the choice is yours. It's easy to be as private or as social as you wish, The Highlands features beautiful common areas and there's always a variety of planned activities and a chance to socialize with friends and neighbors every day.

Senior living options offered

  • Independent Living

The Highlands

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

  • Request pricing
    Contact a local advisor
  • Unlocked
    Get a quote from your local advisor

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Highlands

8.9 out of 10
Review Score48 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.6
Friendliness
4.5
Care Services
4.3
Staff
4.3
Meals & Dining
4.1
Activities
4.1
Value for Cost
4.3

A Place for Mom has scored The Highlands with 8.9 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, The Highlands has 48 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 48 reviews

Last Updated: 10/7/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Independent Living

Resident/client

October 7, 2025

3.0 out of 5 stars
Verified Review

My Experience

The staff is cheerful, friendly, and helpful. There is plenty of exercise and there are games, book club, crafts. The food is very good most of the time but not consistently so. My room is very nice and most of the rooms I've seen are nice. Housekeeping is available. Maintenance is very helpful but, outside of urgent need, requests may get attended to slowly or not at all. The population here is mixed. Some residents have severe memory issues. Many residents have mobility issues. Many residents no longer drive. Transportation is provided to appointments and some shopping. I think I expected people to be more independent. For me, personally, there is a lack of intellectual stimulation. I was worried that I would get bored. However, if that is an interest, you will find your own way to more interesting activities.

Anonymous

Independent Living

Family/friend

July 9, 2025

5.0 out of 5 stars
Verified Review

Review for The Highlands

Staff was wonderful , my mother in law was very difficult- [name removed] was a champion, she was very patient and understanding with our unique situation. They were all great.

Julie S

Independent Living

Family/friend

March 21, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Everyone Knows Your Name

They do a good job with activities and events. Cleaning staff are the staff that serves meals which is nice. And they always remember your name and preferences! They have quite a variety of layouts for the apartments! Many options. One of my favorite things is each unit has a full sized refrigerator! Most communities around here did not. They are also pet friendly.

Rebecca P

Independent Living

Family/friend

July 16, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Staff
3.0
Meals & Dining
4.0

Welcoming atmosphere, a nice place to live!

I moved my dad in several months ago. Every one was very friendly and the staff made sure he felt welcomed. They made sure he met a few folks to have dinner with on his first evening there, I joined him and met some lovely residents. It is pretty close to a busy business district on route 9, which can be a bit overwhelming if you aren’t used to it. Overall, I feel he’s happy there.

Anonymous

Independent Living

Resident/client

June 12, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for The Highlands

I'm happy here and would recommend to others.

Anonymous

Independent Living

Family/friend

May 14, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Our experience at The Highlands

We were just looking at the time of a change in management that did not make the transition easy. Otherwise it's fine.

PL

Independent Living

Family/friend

January 9, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Review for The Highlands

The rent was reasonable and the manager we met with in late April was very welcoming. No one put stress on the family to do anything that wasn't convienent. Apartments and facility were cheerful and grounds nice. They allowed us to let my mom move in two weeks early.

Doris

Independent Living

Family/friend

December 6, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Highlands is a perfect match for my mom

My mom is currently a resident at The Highlands and her experience at this facility has been great so far. Everyone has been very accommodating. I would recommend The Highlands to others.

Anonymous

Independent Living

Family/friend

December 5, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

Review for The Highlands

We looked at a few places before we decided on highlands. This one was over and above what we were looking for. On the pros list, it's extremely open and bright. The exterior and interior is modern. Each room has either a balcony or a vaulted ceiling. There's something for everyone. The dining room is spacious and they seem to have a lot of activities for residents in and outside of the building. On the con side, it is really more of an apartment complex with some amenities for senior living. They do not have a wheelchair accessible van for outside Adventures so anyone who is limited Mobility will be limited in general. Still, they have rooms you can rent if you have family coming over and are very accommodating to guests in the dining hall and theater room. The staff seems to be very friendly, and they allow small pets which is a plus when you're moving somewhere new potentially by yourself. If your loved one doesn't need too much outside care or you are willing to foot the bill to have Specialists come in, this place is really top-notch.

Anonymous

Independent Living

Family/friend

July 26, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
3.0

Our experience at The Highlands

We were just looking at the time of a change in management that did not make the transition easy. Otherwise it's a fine place.

Anonymous

Independent Living

Resident/client

April 28, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

decent deal for the money

The transportation manager-driver and the housekeeping team are absolutely outstanding. The company is in the middle of revising its management strategy for this facility. The assistant management team should be highly commended for the efficacy and compassion that they have shown during this time of transition. They are very kind people. This facility is very nice for people who are in their 80s and 90s or hundreds. They seem to do well also with people with very mild dementia.

Haroon

Independent Living

Family/friend

March 27, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0

Great Place to Be

The staff was very friendly. They brought her breakfast in the morning, which was good. The value for the money was pretty good. Overall, it was good experience. The room was clean, and well kept. I would recommend to other families.

Leslie

Independent Living

Family/friend

December 9, 2022

4.0 out of 5 stars
Verified Review

Good place for your loved

This place is very nice. It's a newer facility, spotless and beautiful on the inside. It really is a clean facility and looks very nice. Most of the residents and staff have been very nice and friendly. One thing they could do better is have a contact person to go to for questions. When mom first moved in, she had a couple of questions and also her phone was broken. We didn't know who to ask for help or how to go about getting her phone fixed. We asked and didn't really get a direct answer the first couple of times. As for her phone, I had to call the front desk and ask several people for help reaching her. I got the run around, even when I asked to just leave a message for mom to call me back. I couldn't get answers and couldn't reach her and it was frustrating. But we finally got it worked out and her phone fixed. The management isn't always helpful and seems to change often or be on some sort of rotation, which we didn't realize. They do offer a good variety of activities/outings and always seem to have something going on. Mom really enjoys that. The food is good and the wait staff is very nice. They do housekeeping once a week and things seem to be good there. I thought they provided paper items (paper towels/toilet paper), but they do not. However, I do think that they're one of the best facilities in the area. And the cost is reasonable. It's definitely a place you would be proud to say that your loved one lives in. I would recommend them to family and friends.

anonymous

Independent Living

Family/friend

May 19, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Feels Like a family

My loved one did not get to participate in many activities but they did have a lot going on. The staff are really wonderful and the community has a really warm sense. The people who work there run it like family. The grounds are very nice the people there just raved about how great it is. They encourage socializing all of the time and they check on the residents all of the time. They are caring diligent people that treat you like family the staff really care about the residents.

anonymous

Independent Living

Toured community

November 1, 2021

4.0 out of 5 stars
Verified Review

Tour of The Highlands

We had a great tour with The Highlands. It is an older facility but it is well kept. The rooms that we were able to look at were adequate. The only downfall for us was the price for care, but it was a great facility.

Mary M

Independent Living

Family/friend

October 29, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Luxurious atmosphere

Highly recommended this community, beautiful apartment and friendly staff. They have activities like movies, music, journalism and more for the residents to do.

L S

Independent Living

Toured community

October 21, 2021

5.0 out of 5 stars
Verified Review

My Review of The Highlands

Really nice and good value for your money.

anonymous

Independent Living

Toured community

August 16, 2021

5.0 out of 5 stars
Verified Review

My review of The Highlands

Our family had an in person tour, and the experience was really good. The Highlands is a very nice facility, very clean and lovely. However it was more towards independent living and they did not have the nursing services we were looking into for assisted living.

Julie

Independent Living

Family/friend

September 8, 2020

3.5 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.5
Activities
5.0

Good and Bad

The community recently has had a lot of mice. There has been a turnover with management. The food has been sub par. The maintenance man has been nice. The prior manager was very nice. There have had some items like cabbage and beef, and they ran out of cabbage. My family has been able to eat with my loved one and the food didn't taste very well. Nice place and apartments. They clean the cars in the winter, and the dining room is beautiful. The activity director has been great and my loved one really likes it. They have a good housecleaning service that comes in and cleans. The setup is nice in the unit. The shower you can walk in and there is no step up. If the food was improved, my score for this community would go up.

Judith

Independent Living

Family/friend

August 26, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0

Great place for my aunt

We chose this community because of the location, the price, as well as the overall facility. It had an updated, positive, less assisted living/ nursing home feel to it. My aunt is in a studio plus and it is great size. We have eaten with her and the food was very good, there have been no complaints. My favorite part about this community is the overall experience we have had. I would recommend The Highlands.

The Highlands

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around The Highlands

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

Back to top