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The Village at Penfield

2006 Five Mile Line Road, Penfield, NY 14526

For pricing & availability:
(866) 374-4058
9.4
Review score
100 reviews
Add review
9.4
Review score
100 reviews
  • 5 star
    54%
  • 4 star
    30%
  • 3 star
    10%
  • 2 star
    2%
  • 1 star
    4%
See all reviews
9.0
Review score
443 reviews
14 facilities
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The Village at Penfield
SaveShare
The Village at Penfield
7 photos3 floor plans
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The Village at Penfield

Senior living options offered

  • Assisted Living

The Village at Penfield

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Village at Penfield

9.4 out of 10
Review Score100 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.4
Friendliness
4.5
Care Services
4.4
Staff
4.5
Meals & Dining
4.1
Activities
4.3
Value for Cost
4.2

A Place for Mom has scored The Village at Penfield with 9.4 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, The Village at Penfield has 100 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 100 reviews

Last Updated: 10/24/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 24, 2025

4.0 out of 5 stars
Verified Review

Well Being Community

The staff was excellent, patient, especially [name removed](I think that's her name). The room was a good size and exactly what my mom was looking for.

Anonymous

Assisted Living

Family/friend

September 23, 2025

5.0 out of 5 stars
Verified Review

The Village at Penfield

But I can tell you it is a very nice place. The staff is wonderful. Many activities. The food is good. My mother is very happy there and thriving since her move.

Anonymous

Assisted Living

Family/friend

September 16, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Review for The Village

The staff is friendly. The food isn't as good as my mom's other residence and there aren't as many outings. There also was more of a variety in activities. There is no happy hour. Some of the residents seem to need more than assisted living care.

Anonymous

Assisted Living

Family/friend

September 12, 2025

3.0 out of 5 stars
Verified Review

The Village at Penfield

They said they have a doctor the doctor is 80.00 a month whether you use him or not. My loved one likes the food, but she is bored with the activities. I would recommend this facility, but ask good questions. I would like to say a [name removed] was very informative and always got right back to me

Anonymous

Assisted Living

Resident/client

August 6, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

The Village at Penfield...Staff office & professional.??

Anonymous

Assisted Living

Family/friend

March 18, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Village at Penfield

Every was great. They met our every need. They are friendly and professional. Yes, we would recommend The Village at Penfield to other families based on the experience we have had so far.

Fran S

Assisted Living

Family/friend

March 7, 2025

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

There’s always bad among the good

When mom first moved in last year, all was well. Then a month or two later, there was a change in management positions and things started going downhill. As of today, we are still having issues with lack of supervision and too many mistakes being made. Some that could be detrimental to someone’s health. If my mom didn’t have us to advocate for her, not sure what would happen to her. We are now in communication with the president and VP of Willow Ridge to try to get things straightened out.

Karen S

Assisted Living

Family/friend

January 25, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Wonderful

A family friend was at this facility for 4 months. Her room was like a cozy bedroom. It was immaculate, the whole place is spotless. The staff is very unique in that everyone from the custodial staff to the medical staff were caring, kind and professional. The food was great as well. Loved that it is a smaller building that fosters a family like environment. Would highly recommend .

Anonymous

Assisted Living

Family/friend

January 22, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Mom is pleased

The only thing my Mom has hoped would have been better is the food. Other than that, she has been pleased.

Anonymous

Assisted Living

Family/friend

December 19, 2024

4.5 out of 5 stars
Verified Review

The Village of Penfield review

The staff is fantastic. The maintenance guys are also great. They are all very kind to my mom as well as others. Mom is very happy there. Is it perfect? No. But any issues I've seen or brought to attention have been remedied right away. For the price, I think this is an excellent solution for my mother.

Dave C

Assisted Living

Family/friend

November 5, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Fantastic Staff

All the staff has been fantastic helping my parents transition from their own home into assisted living. The staff helps dispense medication and makes their bed daily. The laundry is done weekly, but needs help with keeping residents clothes from getting mixed up and lost, however I would highly recommend the Village at Penfield.

Elizabeth S

Assisted Living

Family/friend

October 3, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

Excellent facility

The price can't be beat. The staff truly cares about the residents. The Community Relations director, [name removed] has nearly 30 years of experience welcoming residents and coaching families to fill out necessary forms. Doctors Making House Calls is a great organization coming to our Mom's room when requested along with regular checkups. Meals are delicious with 3 choices at each meal, served restaurant style. Their theme is "what can I do to make you happy?" Highly recommend!

Anonymous

Assisted Living

Family/friend

August 6, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Village at Penfield

My loved one is doing great. She loves it there. I would recommend to others.

Anonymous

Assisted Living

Family/friend

June 18, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Village at Penfield

There seem to be a lot more residents. The dining experience is more crowded. It can get loud during the meal.Newer residents seem to have more medical issues. My Mom is well cared for. The staff is very caring.

Janice D

Assisted Living

Family/friend

April 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful experience

We were not planning on moving my Mom, but we ended up having to move her quickly. It was such an easy process, everything was explained and everyone we worked with was helpful and very caring and kind.

Stacy

Assisted Living

Family/friend

April 30, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Village at Penfield

Would definitely recommend.

Anonymous

Assisted Living

Family/friend

February 28, 2024

2.0 out of 5 stars
Verified Review
Friendliness
3.0
Value for Cost
4.0
Care Services
2.0
Activities
4.0
Meals & Dining
2.0

Good for the price

One level, right size overall. Upkeep and lack of follow up from facility when my mother has issues or needs medical type attention and follow up from the outside they say they take care of it all but they don't. My family still has to coordinate and make sure she gets to appointments or when she's needed x-rays or urine test or things like that they're not taking care of it. You get what you pay for.

Anonymous

Assisted Living

Family/friend

December 27, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
2.0

Wonderful Place

The community is nice and very welcoming. It's tucked in a little neighborhood off a main road but is walkable. The high school sports filed is in the back, patients like to watch the kids games. They really try to make sure that the residents are included in different events and have some social time. The only thing that I feel needs work is the food. Not a lot of fresh foods and a lot of fried foods. Can be challenging with dietary needs. Understand that they are cooking for 100+ people. More healthy choices are needed in my opinion. Otherwise it is a fantastic place. Some of the rooms offer sliding doors out to a semi private courtyard. They can even plant flowers if they like

G & E

Assisted Living

Family/friend

October 11, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Amazing!

The Village at Penfield, a Willow Ridge Senior Living Center has been so kind and caring to our brother. He is a younger resident (67), dealing with brain cancer and they have gone above and beyond to make him feel special and loved. They take the time to listen and hear his thoughts and feelings. They even have made him special meals, upon his request. He feels safe and supported but maintains his autonomy. We are very fortunate to have found this place to care for our brother so we can be his siblings again, instead of his caregivers. They say it takes a village to care for someone you love and we have found our village…in Penfield. We cannot say enough about this place!

Jerry

Assisted Living

Family/friend

July 6, 2023

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
2.0
Staff
3.0
Meals & Dining
3.0

Going downhill

This used to be a great senior living facility. It is now under new management and is awful. We were thrilled with the management company that held a meeting in October to explain what they would bring to the facility and then "poof" they disappeared and Willow Ridge came on the scene. They are new and do not have their act together. Check out the reviews on their other communities...awful. We are currently looking for another place for our parent.

The Village at Penfield

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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