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The Whitley

1340 River St, Aurora, IL 60506

For more information about senior living options:
(866) 374-4058
6.0
Review score
26 reviews
Add review
6.0
Review score
26 reviews
  • 5 star
    50%
  • 4 star
    31%
  • 3 star
    15%
  • 2 star
    0%
  • 1 star
    4%
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The Whitley
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street view of The Whitley

anonymous

Child of resident/client

4.0 out of 5 stars

Wonderful staff!

While there have been many challenges during this pandemic, the commitment and care of the team is exceptional. My father is patiently attended to and we are very grateful.

Read all reviews

The Whitley

The Whitley in Aurora, IL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for The Whitley

6 out of 10
Review Score26 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.6
Friendliness
4.6
Care Services
4.6
Staff
4.4
Meals & Dining
3.8
Activities
4.3
Value for Cost
4.3

A Place for Mom has scored The Whitley with 6 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Whitley has 26 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 26 reviews

Last Updated: 10/25/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 25, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Whitley

Definitely would recommend. We picked this community because it was close to her friends and church mainly.

Anonymous

Assisted Living

Family/friend

October 10, 2024

1.0 out of 5 stars
Verified Review

Do not recommend

I ended up having to move my cousin out of the Whitley because he didn't get the type of care he needed at the time. Unfortunate he ended up passing away back in April. It was a very nice place when it was called Bright Oaks. But it kind of went down in activities and care with the new owners of the Whitley took over. But then again, my cousin got older and needed more care. One of the breaking points was he got ill one morning and they sent him by ambulance to the ER and they never contacted me. He called me from the ER and asked where I was and that he was already there for two hours. Still through out the day no one contacted me. Their staffing really went down and no communication. They got rid of the nighttime nurse and one night he went looking for one just to get a Tylenol and no one could give him one. I will not recommended them. I don't know if they have changed anything since then to make it better. I know they let go a lot of employees there that really did care about the residents.

Anonymous

Memory Care

Family/friend

February 6, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

My Experience

The nice amenities have stood out to me. Communication from the nursing coordinator could be improved.

Tonya

Assisted Living

Toured community

June 13, 2023

5.0 out of 5 stars

tour review

Our family had an in person tour with Bright Oaks of Aurora, and even though it was not the place for our loved one we thought the experience and the community was great.

Anonymous

Assisted Living

Toured community

April 27, 2023

4.0 out of 5 stars
Verified Review

Beautiful!

I toured Bright Oaks of Aurora and it was a beautiful facility! My actual tour was great. The informational one-on-one meeting with the staff was comprehensive and I did not feel rushed. The staff follow up after my tour was great also. They offered creative opportunities for us to join their in house events to get first hand experiences. The facility was clean and well maintained.

anonymous

Assisted Living

Family/friend

December 16, 2022

3.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
2.0
Care Services
4.0
Activities
3.0
Staff
3.0
Meals & Dining
1.0

Did not receive rules/responsibilities booklet for residents. Laundry keeps losing his bath towels!!

Facility looks great. Clean. Spacious. But - no transportation! Lack of accountability! Not running smoothly yet. High staff turnover - not enough staff.

anonymous

Assisted Living

Family/friend

December 15, 2022

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Wonderful staff!

While there have been many challenges during this pandemic, the commitment and care of the team is exceptional. My father is patiently attended to and we are very grateful.

Anonymous

Assisted Living

Family/friend

December 15, 2022

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0

Thankful

We are thankful for the Bright Oaks Community. We have made many friends, in the staff and the administration. Although we have had a few challenging issues-we continue to work together all in the interest of my dad.

Anonymous

Assisted Living

Family/friend

September 29, 2022

4.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.5
Activities
2.5
Staff
4.5
Meals & Dining
4.0

Beautiful Environment

The food is okay. They offer three meals per day. Wish they had more activities, to go out more. My loved one chose this place, and it's close to my residence. Overall, my loved one feels very comfortable, and likes the facility. It's the newest, and cleanest community that I have seen.

Laura A

Memory Care

Family/friend

September 6, 2022

4.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Happy With Our Choice

My loved one started out at Bright Oaks with respite care and has now become a permanent resident. And she's doing really well there. We've been very pleased with her ability to adjust, which has a lot to do with the staff, who are very friendly. They've made her feel very welcome and are very caring. They do a great job with cleanliness. They're doing really well with her care and physical therapy. They offer a lot of activities. She's not quite as happy with the food, but I think that's just because it's not what she's used to eating. Like every place, it's expensive, but I feel like we got a good deal. We were able to get a discount for signing a 1-year contract, which has been a huge benefit. All in all, we couldn't have asked for a better experience.

Christina

Memory Care

Family/friend

April 13, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

very inviting

We had a great first impression with Bright Oaks, the director [name removed] is always very responsive and readily available. When our loved one moved in we got to know some of the nurses fairly quickly and all have been great. [name removed] is the activities coordinator is she is amazing. She is always sending us videos and pictures of our loved one doing different things. It has been wonderful to see her participating in different things with new friends, she is thriving and really enjoying herself. They have different board games, bowling, word activities and holiday themed parties. They got to participate in margarita day with non alcoholic drinks, but she was able to help make all the drinks. Bright Oaks gives us that peace of mind that we made the right choice. It is a very warm and welcoming community

Patricia

Assisted Living

Family/friend

February 20, 2021

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
3.0
Value for Cost
4.0
Activities
3.0
Staff
3.0
Meals & Dining
4.0

Mixed care & they still owe us a refund after a year.

Typical of most facilities, there was a high turnover in staff and there were several times when there was a shortage of staff. The care that my loved one received was varied, depending on the available personnel --some were there just for the paycheck and some were there because they genuinely cared for the residents. My family member was fortunate in that there were several who took very good care of him. When his needs increased they discharged him. My biggest complaint now is that according to our contract, my family member is due a refund and after a year we have not received it yet. Except for about 2, calls are not returned. When there is a response, it was that either they're looking into it or its someone else's responsibility.

Anonymous

Memory Care

Family/friend

October 20, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Recommended

I've been repressed in visiting my wife of 62 years since mid-March 2020 primarily due to restrictions imposed by COVID-19. For over a year and a half before the onset of COVID-19, I visited my bride for about two hours daily during meals in the Memory Care dining room. During Saturday dinners we SKYPED our son in Japan. During these daily visits I had the opportunity to observe the staff in the performance of their duties. Without exception, all were caring, most compassionate and professional in all respects. At no time did I observe a staff member exhibit frustration annoyance.. The meals, many of which I too partook were balanced in verity, quality and quantity. Considering the circumstances, for my taste, they were oftentimes somewhat bland. The staff responsible for varying activities were exceptionally dedicated individuals. They arranged for frequent outside 'professional' entertainers; piano players, singers, visiting pet sessions, skits, et al. They also provided daily in house activities; bingo, sing-a-longs, projects, games and field trips. I believe the overall staff turnover rate is above the norm. However, there is a dedicated CNA (Certified Nursing Assistant) staff core that have been with Bright Oaks since day one. Bright Oaks should consider employing an OMBUDSMAN to periodically communicate the status of the residents to their loved ones, especially during this COVID-19 Pandemic. Currently, from my personal experience, I am only contacted when there is a need for my loved one. Occasionally, on my request, I do receive an E-mail photo of my wife, but not always. Would I recommend another to entrust their loved one into the care of Bright Oaks of Aurora. Absolutely, without reservation. They administer GREAT care, but not PERFECT

Penny

Memory Care

Family/friend

July 6, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

My dad was well taken care of.

They are a very caring staff. The value is good. My dad was very well taken care of, especially after the new director took over. They have made a lot of improvements. The nursing staff is top-notch. My dad was in memory care. I always felt like they kept a good eye on my dad. They helped me with the hospice process. He was so loved there. I am an only child, A Place for Mom, really helped me with the whole process.

Anonymous

Memory Care

Family/friend

May 18, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0

Nice location

The nurses at Bright Oaks seem to really care about the residents. Half of the CNA staff seem to really like their job and the others are just there. The location was a good fit for my family. Bright Oaks had availability when we needed it. Food seems okay, I have only tried the food once and it was good.

Anonymous

Memory Care

Toured community

April 8, 2018

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

The community, the grounds, and the staff seemed excellent. We just got the impression, from the tour and the time spent talking with employees, that they might be slightly understaffed.

Anonymous

Memory Care

Family/friend

November 15, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Brand new facility

When I first started looking at communities, I called A Place for Mom and [Removed] has been wonderful in assisting me. She referred us here and we fell in love with this community. The facility is brand new and just opened up in June. It’s a very nice facility and seems more upscale than other places. All of the staff members are friendly and welcoming. The administrator who has been helping us since the beginning is so nice and checks in with us when we visit. It’s a beautiful facility and I would recommend it.

Anonymous

Memory Care

Family/friend

November 13, 2017

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

New Property

While looking for a place for my aunt, we arrived at this facility and were quickly welcomed by the staff team. The atmosphere along with their great hospitality made us feel very welcomed. The location as well is very convenient. This is a new place so they kept everything clean and orderly. The only slight drawback of the facility is that because it is fairly new, the staff is only now getting experience. But no one is pushy and the team is really connective. I’m also very pleased with the activities offered. They have painting, art day, crafts, and bingo. Events and activities would be posted on a monthly calendar. I also know that they have a beautician that started coming in as well. The other residents there are very friendly and it seems that there is a mix of all ages. The food that they offer seems ok too. My aunt has never really made any complaints and I know they have a menu that changes. So they always are getting a variety and not eating the same thing every day. I also notice that they have a bus there that may take the residents on outings or doctor’s appointments. Overall it is a great new facility.

Anonymous

Memory Care

Toured community

October 30, 2017

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

We had a very nice tour, very friendly staff, new building. Can't figure out why they aren't full yet.

Steve Dorman

Memory Care

Family/friend

August 8, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.5
Activities
3.0

The building is great and so are all the people we deal with. Both of my parents like it there

The Whitley

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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