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Whitney Place at Westborough

5 Lyman St, Westborough, MA 01581

For pricing & availability:
(866) 374-4058
9.5
Review score
28 reviews
Add review
9.5
Review score
28 reviews
  • 5 star
    56%
  • 4 star
    29%
  • 3 star
    4%
  • 2 star
    0%
  • 1 star
    11%
See all reviews
7.9
Review score
90 reviews
8 facilities
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Whitney Place at Westborough
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Anonymous

Sibling of resident/client

5.0 out of 5 stars

Whitney Place at Westborough

My experience as a family member so far has been excellent. My family member who is in Whitney Place has been there for almost 2 months and he is thriving. He came from a very difficult domestic situation and Whitney Place has improved his life immensely. The staff are all caring, empathetic, friendly, and willing to help all the time. He's busy all day long with the activities he chooses to participate in and he the dining experience very good. He also has the option to make menu choices for himself that may not be planned for that day or time. That is very helpful. I would recommend Whitney Place to anyone who requires help with a family member. Overall, it has been an excellent and extremely positive experience.

Read all reviews

Whitney Place at Westborough

Whitney Place at Westborough is an assisted living retirement community in Westborough, Massachusetts. Established in 1995, Whitney Place Assisted Living is a warm and gracious setting for seniors who may or may not need a little help with their daily routines. Our assisted living care level offers a balance of independence and the just-right level of care services, all within a supportive environment. Residents of our memory care neighborhood receive specialized services and are free to bring their own furnishings, lock their own doors, and enjoy as many activities or as much privacy as they want.

Come and experience just how wonderful life can be at Whitney Place, where friends are just around every corner.

Community Amenities and Services

Our darling community offers several common areas for residents to enjoy, such as a bistro, private dining rooms, an indoor atrium, cozy lounges and fireplaces, and a butterfly garden. Beyond traditional care, we offer respite stays and a unique approach to memory care with our specialized Tapestry Program.

At Whitney Place, you’ll experience tasty and nutritious foods, stimulating surroundings, and a plethora of scheduled activities. In addition to individualized care services, assisted living residents enjoy abundant social and recreational events and local transportation....

Senior living options offered

  • Assisted Living
  • Memory Care

Whitney Place at Westborough

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Whitney Place at Westborough

9.5 out of 10
Review Score28 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.3
Friendliness
4.3
Care Services
4.2
Staff
4.7
Meals & Dining
4.6
Activities
4.0
Value for Cost
4.1

A Place for Mom has scored Whitney Place at Westborough with 9.5 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Whitney Place at Westborough has 28 reviews with an average "overall experience" of 4.1 out of 5.

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1-20 of 28 reviews

Last Updated: 8/11/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 11, 2025

5.0 out of 5 stars
Verified Review

Whitney Place at Westborough

My experience as a family member so far has been excellent. My family member who is in Whitney Place has been there for almost 2 months and he is thriving. He came from a very difficult domestic situation and Whitney Place has improved his life immensely. The staff are all caring, empathetic, friendly, and willing to help all the time. He's busy all day long with the activities he chooses to participate in and he the dining experience very good. He also has the option to make menu choices for himself that may not be planned for that day or time. That is very helpful. I would recommend Whitney Place to anyone who requires help with a family member. Overall, it has been an excellent and extremely positive experience.

Anonymous

Assisted Living

Family/friend

April 30, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
5.0
Meals & Dining
4.0

Recommended

[name removed] in sales was great to work with and helped close out some issues in the room. She took the time to understand mom's "attitude" and relayed that to the team. She provided info on how to switch to the MD that comes on site, switch to a pharmacy that delivers to the site and laundry service. [name removed] and [name removed], nursing, were great as we transitioned medication over to them. Limited interactions with the aides but always pleasant as I am pleasant to them not knowing if mom is or not.

John H

Memory Care

Family/friend

April 12, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Whitney-Tapestry

Very friendly and professional here. Staff are very accommodating and always have necessary information when asked. Care for my mother in law has been exceptional. [name removed] and [name removed] do a great job! Looking to move my father in law over to Assisted living in May. Food is of great quality. Thank you for providing a safe environment.

Cherylann T

Memory Care

Family/friend

February 11, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

Whitney Place at Westborough review

Value for cost - you have to be kidding. What should we expect for $[removed]K+/month. It's laughable, really. The staff is wonderful and caring. The entire industry is troubling, as you know. Room size is more than adequate. Amenities? My mom is in memory care. Can't comment truly.

Elaine

Memory Care

Family/friend

December 2, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Caring, individualized care in welcoming cheerful environment

We are blessed to have the warm and welcoming atmosphere of Whitney Place, Westborough, as a home for my mom for the last two years. In this specialized memory care community, my mom receives compassionate individualized care in a clean, safe, cheerful environment. The staff is friendly and always accommodating to my mom’s needs. The care teams demonstrate kindness, patience, dignity and respect. A talented engagement team keeps my mom active. The culinary team takes pride in their delicious healthy meals. Housekeeping and maintenance teams are excellent and always responsive. My mom and I enjoy walking around the landscaped property or sitting in the community courtyard/garden when the weather is warm. I would look no further than Whitney Place for a place for my mom.

Phyllis L

Memory Care

Resident/client

November 15, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Tough transition made easier

As everyone experiences, making the decision to move Mom from her life long home is extremely difficult. Because of so many reasons it became necessary. My interactions with [name removed]from day one was exemplary. She explained things and was very caring, she didn’t even mind when I kept crying! [name removed] greeted myself and 5 siblings each time we came through, making us feel at home. I don’t have enough lines to name everyone, but rest assured they are all wonderful at what they do. They have made a difficult transition much easier and my family thanks them.

Michael

Assisted Living

Family/friend

October 17, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

First Class Safety & Security

Whitney Place is first class all the way. My parents live there in the same room and I live out of state. I never have to worry about their safety or security knowing where they are now. The staff is beyond phenomenal! The care, the concern, and the compassion each employee provides is outstanding. [names removed] are so empathic and work hard with families to find the right place for them. I cannot speak more highly about this place and our family is extremely grateful our parents are there.

CT

Assisted Living

Family/friend

April 2, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

Review for Whitney Place at Westborough

I would say it was a very nice place. And I would recommend it.

Anonymous

Memory Care

Family/friend

January 17, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

The hospital did not catch that my loved one had actually had a stroke the day before they moved her to Whitney Place, even though I told them that something was wrong. The nurse at the hospital would not listen to my concerns. I also told the people at Whitney Place that something was wrong and they worked with us helping to change meds (which I thought at the time must be the problem.) Everyone was kind and compassionate. The PCA was so kind! Speaking softly and encouragingly - when she didn't know I had just arrived and her back was toward me, I actually startled her when I spoke. I was so very relieved to know that when family wasn't around, the staff was wonderful. The nurses kept in touch with me almost daily, giving updates and asking questions. And they did have quite a challenge since we did not know what had brought the change to my loved one and she was declining quickly. I would certainly recommend Whitney Place to others.

Sara

Memory Care

May 17, 2023

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
3.0

Lack of staff, high turnover, Safety issues

My parent stayed on the memory care floor for over a year. As she declined, we noticed her care dropped also. She wasn't bathed, She ran out of clothes and her laundry was piled high and on one occasion at around 8:30 a.m., I found her soaking wet in pajamas and a dark room. This is after breakfast! Did they forget about her? We also noticed that the CNA's would sit behind the desk and the residents would be down the hall in the lounge watching something on TV. Their activity calendar was not followed at all. Occasionally, a new activity staff member would show up, but the turnover was ridiculous, so they never lasted. We moved her out and she has been at an amazing facility for the past year and they are amazing. It's like night and day. I also found out though, through a staff member that actually also works at this place and already knew my mother, that she fell often at Whitney and it was never recorded, not was I notified. Disturbing. Be wary.

anonymous

Assisted Living

Toured community

February 10, 2022

4.0 out of 5 stars
Verified Review

Tour of Whitney Place

We had a good tour experience with Whitney Place. It seemed like a great facility to have a loved one in. The room layout was strange which was why we decided to look further.

Marta

Memory Care

Family/friend

September 19, 2020

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Completely understaffed

Completely understaffed. I am repeatedly told that the staff does not have time. For example, Visiting hours are Wednesday and Friday for 15 minutes from 1:00-3:00 pm. The reason? They don’t have staff to walk patients down. There is only 1 staff person monitoring guests regardless of how many visitors. (And if patients aren’t with family- what are staff doing inside?????). No weekend visits allowed. They seem to think this is ok that working people cannot visit their loved ones. And 15 minutes? I am so sad.

Anonymous

Memory Care

Family/friend

June 1, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0

Overall, we're happy, but communication could be improved

The community did a good job of keeping my mom safe and there have been no cases of Covid-19. They don't communicate with the resident's families well enough. We receive almost no communication or information about my mother's care. We have to reach out ourselves and ask the direct in order for us to get anything from the staff.

Sandi Mastrototoro

Memory Care

Family/friend

May 18, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Amazing Place and Amazing People

When my Mom moved in I could never have imagined a time where I wouldn't be able to visit her but COVID-19 has changed the world. We know that she is in the best possible place and is getting the best possible care in these uncertain times. I cannot say enough wonderful things about the staff at this facility! They are skilled, loving, caring and take care of my Mom just like I would - they are now an extension of our family. Thank you to all!

Anonymous

Memory Care

Family/friend

November 12, 2018

3.5 out of 5 stars
Cleanliness
3.5
Friendliness
3.0
Value for Cost
4.5
Care Services
4.5
Activities
3.0

Great Value for the cost

Whitney Place is good for people with mid dementia and can still function on their own. Staff is hands off and not overly attentive. Sometimes they argue with the residents. Duties are assigned and followed per their role. For example, there is an Activities person who does social groups, painting, singing, etc. The care taking staff do not participate in activities, rather they do daily care and serve the food. Care Coordinator is fantastic and keeps a pulse on what is going on.

Anonymous

Memory Care

Family/friend

February 10, 2018

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

"A wolf in sheep's clothing"

In the 4 years my mother was a resident at Whitney Place Westboro the care and food went down-hill considerably. Most (not all) of the aids are very task oriented and not compassionate. Care NOT resident based! In my opinion the staff is not adequately trained to understand dementia and the varied ways it affects people. Don't let the fancy outward appearance of the facility fool you. Care, communication and compassion are greatly lacking. Management staff changing constantly.

Anonymous

Memory Care

Toured community

September 15, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Pleasant Tour

I had a nice experience with my tour of this community. Everyone was nice, and kind to my family, and I. The community was nice, and clean from what I saw. The staff I met was nice, and helpful. They answered my questions, and my tour was a good one overall.

Anonymous

Memory Care

Toured community

August 14, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Great Place

Whitney Place at Westborough was a very nice and clean community that we toured. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community that was a better match for our needs.

Anonymous

Memory Care

Family/friend

July 28, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Lovely Staff

My mother has recently made the move into this community and so far we have no complaints of how things are going for her. The property is clean and they have a great activity program that I am hoping she gets involved in when she feels up to it. The only complaint that she has seems to have is the meals. They need some improvement in the quality and taste.

Anonymous

Memory Care

Toured community

April 24, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Not the right fit

It was a lovely facility. However, it was really small and they few rooms available. I didn't feel my mother would be happy here.

Whitney Place at Westborough

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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