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The Branches of Marlboro

421 Bolton Street, Marlboro, MA 01752

For pricing & availability:
(866) 374-4058
9.2
Review score
45 reviews
Add review
9.2
Review score
45 reviews
  • 5 star
    53%
  • 4 star
    27%
  • 3 star
    11%
  • 2 star
    0%
  • 1 star
    9%
See all reviews
8.8
Review score
2275 reviews
68 facilities
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The Branches of Marlboro
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The Branches of Marlboro community exterior
12 photos7 floor plans
The Branches of Marlboro in google map

Marc L

Child of resident/client

5.0 out of 5 stars

Friendly staff

The reason I gave it a 5 was because of what they were able to offer that matched what they SAID they would give. The staff is very enthusiastic. Not only what they do in morning activities and afternoon activities by engaging each person individually but they keep me informed of changes as they incorporated my mom and sister into their community.

Read all reviews

The Branches of Marlboro

Senior living options offered

  • Assisted Living
  • Memory Care

The Branches of Marlboro

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Branches of Marlboro

9.2 out of 10
Review Score45 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.6
Friendliness
4.5
Care Services
4.3
Staff
4.4
Meals & Dining
4.2
Activities
4.4
Value for Cost
4.1

A Place for Mom has scored The Branches of Marlboro with 9.2 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, The Branches of Marlboro has 45 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 45 reviews

Last Updated: 8/27/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Marc L

Assisted Living

Family/friend

August 27, 2025

5.0 out of 5 stars
Verified Review

Friendly staff

The reason I gave it a 5 was because of what they were able to offer that matched what they SAID they would give. The staff is very enthusiastic. Not only what they do in morning activities and afternoon activities by engaging each person individually but they keep me informed of changes as they incorporated my mom and sister into their community.

Anonymous

Memory Care

Family/friend

August 5, 2025

4.0 out of 5 stars
Verified Review

Overall A Nice Community

Overall experience for my Dad (who is in the memory care wing is very good). All staff are very friendly and helpful in addressing issues that come up. The facility has activities throughout the day for residents to keep them engaged, such as drawing and word games. There is a snack time at 3:00 p.m., there are movies to watch in the afternoon and evenings. During the fall/spring seasons, there are trips to local museums. Last year during the summer, my Dad attended a baseball game at the College of the Holy Cross. Hourly checks are conducted while residents are sleeping. The facility is kept very clean. Dining rooms are nice. My Dad likes the food that is offered. There is a salon on the premises. Additionally, you can sign up for on the premises medical, dental and podiatric services. I have done this for my Dad and am very satisfied.

Anonymous

Memory Care

Family/friend

June 26, 2025

1.0 out of 5 stars
Verified Review

Not a good experience

Staff under qualified - poor judgement leading to poor decision making resulting in atrocious outcomes for resident. They ultimately evicted resident due to their admitted inability to provide adequate care.

Anonymous

Assisted Living

Family/friend

April 14, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Branches of Marlboro

Exceeds expectations in all areas. The Branches has been a great experience so far in all areas. The transfer from [community name removed] to Branches was made easy by [name removed] the sales person and the Directors. Good communication, care, activities, and nursing and support staff has been wonderful.

Anonymous

Assisted Living

Family/friend

March 6, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A good place for mom

The staff is excellent. Caring and attentive. The food is good. I ate with mom several times and enjoyed it. My mom was well taken care of and enjoyed her time at Branches.

Janene S

Assisted Living

Family/friend

March 6, 2025

5.0 out of 5 stars
Verified Review

Great fit for my dad and would recommend

My dad has been there for just one year originally planed for a few months till he got stronger but had not improved but is still there and is enjoying being there couldn't be happier. My dad has a small room but it fits him perfectly he does morning exercise and socializes made friends to share meals with.

Anonymous

Memory Care

Family/friend

January 3, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very pleased

I give the branches at Marlboro a 10 out of 10 in all categories. It was pricey but fortunately I had the money... I wish everyone could receive that kind of care and attention to detail. I loved the direct communication, and because we had an unfortunate situation, I appreciated the confidentiality. [name removed] was very happy there.

Anonymous

Assisted Living

Family/friend

December 6, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Review for The Branches of Marlboro

It was a little more pricey than other places, but I would recommend. The staff is amazing. They accepted her quickly. She was hospitalized for a long time priori. It was also very nice and they people were great.

Susan

Assisted Living

Family/friend

December 6, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Overall. Would highly recommend!

I give the Branches all very high marks! 5 all around. I happily refer people there. Excellent care team, which kept my Mom out of the nursing home as long as possible.

Anonymous

Assisted Living

Family/friend

November 21, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very Happy Overall

We appreciated very much the helpfulness of staff at all levels, and appreciated the quality of care. I marked quality down to 4 because of shortage of staff, but this is a common problem of all places. We were Very happy with our loved one's experience there at The Branches of Marlborough. I highly recommend it.

Marc L

Assisted Living

Family/friend

November 21, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Kind and Communicative

The staff at Branches have been amazing. They are friendly, caring, and have been essential in communicating. They are compassionate and caring.

Stephen B

Assisted Living

Family/friend

October 11, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
5.0
Meals & Dining
4.0

Definitely Recommend

The cleanliness of the facility was big in our decision. The outdoor grounds were and always are beautifully landscaped and take care of. The layout of the rooms are better than others I have seen. They allowed my stepmother with Alzheimer's live with my father in assisted living for 6 months to ease the trauma of moving. They worked with us where other homes wouldn't. I would definitely recommend.

Bill

Memory Care

Family/friend

October 8, 2024

1.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Our families experience

I'm not very happy with them. They welcomed my loved one with open arms after performing a nursing assessment expressing great confidence they could meet her needs. Within a month they changed their minds and declared they could no longer safely care for her, forcing us to find another facility for my loved one.

Dee

Assisted Living

Family/friend

October 2, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
5.0

overall nice, staff is rushed and harried but friendly

The facility is clean and well maintained and the food is quite good. There's a good range of services for a small facility. The staff (both direct care staff and upper level staff) always seem a little harried, although mostly friendly enough. My complaints are first world problems, like laundry getting stuffed in random drawers instead of in the drawers I've carefully labeled. The biggest issue is that mom needs an "escort" (someone to push her wheelchair) so she has to wait for someone to come get her to bring her to activities, meals, etc. (This increases her required level of care so we do pay for this.) Which means she can't share meals with friends or social events easily...often when she arrives everyone is wrapping up. She has mostly given up on trying to make it to the various social programming they offer because she has to call someone to come get her and then wait.

Anonymous

Memory Care

Family/friend

August 22, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Very Caring Staff, would highly recommend

The Activities Director is amazing, she clearly cares about the residents and ALWAYs has interesting activities

CR

Assisted Living

Family/friend

July 2, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
2.0
Value for Cost
2.0
Care Services
1.0
Staff
2.0
Meals & Dining
4.0

Review for The Branches of Marlboro

I would say that they do minimal care for those that pay for the highest level of care. They said they could take care of someone with ALS but there was no one there experienced enough to do this. We provided education etc but they didn't connect with my step father in a way that made him feel cared for.

Anonymous

Assisted Living

Family/friend

June 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

A good choice

The faculty and staff are amazing. They are very good at communicating with me so I am aware of things going on at my dad's facility. I would absolutely recommend The Branches of Marlboro to anyone who is looking for care for a loved one.

TF

Assisted Living

Family/friend

May 31, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for The Branches of Marlboro

I would absolutely recommend Branches. It's been one of the best decisions our family made for our mom. They've been accommodating in helping my mom go from the main assisted living quarters to the memory care unit.

Anonymous

Assisted Living

Family/friend

May 18, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Branches of Marlboro

Branches its great community. Very welcoming and care staff. Residents are friendly and approachable. My father's favorite activity is Happy hour in the lounge. Great opportunity to chat with other residents. His other favorite activity is dinning. My father is very picky with food and not shy if it doesn't meet his expectations. He loves the food.

Brian

Assisted Living

Family/friend

May 9, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Definitely recommended

My loved one is currently a resident at The Branches of Marlboro and the overall experience has been great. The staff is very friendly and very responsive. The food is actually well made and is tasty. I would definitely recommend The Branches of Marlboro to others.

The Branches of Marlboro

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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