Americare Health and Retirement, Inc.

The entire staff has been extremely helpful accomodate my mother's needs during this time especially [name removed] who I contact on most day to assist in getting things to my mother's room. Upon discharge since her room AC was still out and no expectation of repair and [name removed], the director, had to move my mother and her furniture to another room. [name removed] had to make the official transfer of service and due to a glitch in the process, a staff member, I believe [name removed], worked with the COX tech to get everything up an running. During this quarantine-no visitors time if have been difficult for me not to take care of my mother's minor needs and now have to rely on the staff who have gone above and beyond. I consider the entire staff and our extended family.

Fantastic home environment. Caring staff, lots of fun activities. Welcoming and friendly.

Silvergate San Marcos is one of the best Retirement communities in North County. Great staff always focused on delivering the best in class services for our seniors!

Overall, Silvergate Retirement Residence was a very nice community. The staff was very nice and welcoming, and the our guide have us good information. The facility was clean and seemed to be maintained very well.

The Silvergate Retirement Residence was very comparable to the community that we ended up going with. During my tour, I noticed that it was very clean and well maintained. Everyone was very friendly and knowledgeable.

Silvergate offered wonderful and caring services for our Uncle. The move-in was easy and the apartment well managed and clean. Nursing services were excellent. In fact, our Uncle flourished in their care to the point that he is able to return to his home in Los Angeles. As a professional case manager, I spent many days touring a variety of ALF in the San Diego County area. By far, Silvergate, Fallbrook surpassed the others by a wide margin. I was most impressed by the communication among the staff, our Uncle and ourselves. We utilized most of the Assisted Living Services in the beginning and then tapered off as our Uncle regained his health. All services met our expectations. Thank you to everyone for their kindnesses and superb service.

My mothers move to Silvergate could not have been better. What she and her children dreaded has turned into a new lease on life for her. All staff at Silvergate could not be more friendly and accommodating and the place is spotless. My mothers attitude and health in general has improved dramatically since arriving at Silvergare approximately 6 weeks ago.

In the past year, my parents joined the Silvergate community. Silvergate is a relatively small facility, so it has been easy for them to make some great friendships and to participate in some of the activities. Meals are a big part of their daily activity. They enjoy the socializing as well as the ability to choose from good and varied options on the menu. One thing that you will notice about Silvergate is that the staff are happy to work there. That makes a big difference. The staff in all areas are welcoming, attentive, and caring. The bottom line is that my parents are happy and enjoying themselves at Silvergate.

They seem to be very friendly and very caring. They have card games and things, and some car trips. When we first visitied I tried the food and they are nutritious meals, not a five star restaurant but good. The dining room could be redone to be as nice as the lobby and the library. She seems to be content.

I toured this residence community in September. I needed a homey, secure place that offered both assisted living and memory care. In Silvergate, I was able to stop the search. My mother-in-law and father-in-law have been living at Silvergate for one month now. They are very happy with the arrangement that Silvergate presented to them. We found the staff to be extremely helpful, and nice. The dining room is more like a nice restaurant. The tables had white tablecloths and you could order from their menu. We visited again last week and everything is going very smoothly.

I have nothing to compare this to. First time (and hopefully last) I have used a memory care facility for a loved one. My biggest "like" are the people. The staff is very kind and keeps us informed. The lead nurse upstairs in my mother's area is incredibly helpful and kind. My biggest "dislike" is the patients not being engaged all the time. I know it is hard, time consuming and if they don't want to do something you can't make them, but I wish my mother was taken out more often. Hard with memory care patients but for the money we are paying I think it is doable and could help immensely with their attitudes and health.

Experience was great. [name removed] ended up moving to Silvergate. Unfortunately, his health got worse as he lived there and he passed away last June. The reason for the 4 for quality- [name removed] had rechargeable hearing aids which they would not allow him to charge in his room. The medication tech was supposed to give them to him first thing in the morning with his medication, but they would forget sometimes, or they would give them to him uncharged. I had to test them to determine they were not charged, and apparently they weren't putting them on the charger at night. The first month or so I visited him often and complained about that, because dementia gets worse if a person can't hear. The other complaint is they wouldn't keep a bottle of water in his room. He had kidney disease and needed to drink a lot of water. He would never ask for water, and they would never offer it except at meal time, so he was only drinking at meal time. His doctor wanted him to have access to water at all times, and be encouraged to drink. I brought over bottles of water several times, and asked that they fill them up, but they would always be thrown away. Some staff was very difficult to talk to because their English skills were poor. As far as value, it was about [fee removed] a month for a private room, plus a [fee removed] move-in fee. Than any other place. We chose it due to location, as it was close enough for my mom to visit frequently. We expected our requests to be honored considering the price we were paying.

My experience with staff has been friendly and supportive. I picked this community because of the distance from my home and longevity of staff. Ambiance and grounds are less institutionalized than others in my community.

This is a very pleasant friendly community. Residents and guests get to enjoy lots of planned indoor and outdoor activities. Owners are frequently present on site and engaging with residents. Management staff are very pleasant friendly and helpful and shows compassion towards residents and guests I would say this is the nicest independent/assisted living facility I have visited.

My husband and I were delighted with the wonderful and all encompassing tour we received when visiting Silvergate, looking for retirement options. We were shown many different apartments and activities that might be right for us. We enjoyed a delicious lunch in their beautiful dining room with our warm and friendly hostess. A tour with an intriguing possibility for retirement for us in the not too distant future.

The Silvergate staff is very friendly, and most have been here for many years. Everyone knows our names, which makes us both feel very welcome here. The food is good, and they have a lot of musical performers who are very good.

Silvergate Rancho Bernardo is a brand new facility. It looked really nice and we liked what we saw on our tour. It was just out of our price range.

Very friendly, nice place.

I felt very comfortable at the community, and I think they are doing a good job. The food is very good and our loved one really likes it. I would recommend this community to others based on my experience.

Our experience was during the pandemic. The caregivers we had some issues with them. The management team and professional staff were great. They had hired a new lead nurse during the stay of our loved one, and she was wonderful to work with. I believe this may have been due to situational since this was during a COVID outbreak. The activities director, the maintenance team, cook, and administrative staff were quick to try and resolve any situations we had. They are a smaller community and that is one of the reasons we choose them. They also have a good ratio of staff to residents we had seen.