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Americare Health and Retirement, Inc.

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9.3

Review Score

236 reviews
3 communities
2 senior living award communities
Starting from $X,XXX/mo

Americare Health and Retirement, Inc. community listings

Showing 3 communities
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Silvergate Retirement Residence - Fallbrook

420 Elbrook Dr, Fallbrook, CA 92028

Starting at$X,XXX+ monthly
11
11 Photos available
9.9
Review Score
113 reviews

Our Mother has never had an easy time adjusting to changes and moving to Silvergate was no different. For the first 4 months she "hated it," we "PUT her there" and she wanted to leave. Silvergate's staff...

Provides: Assisted Living, Memory Care, Independent Living

For more than 20 years, Silvergate Retirement Residence has been providing premier independent, assisted living, and Alzheimer's and Dementia accommodations and services to North San Diego County. Located in the quaint village of Fallbrook, our community is conveniently close to shopping and...

... Read more

Silvergate Rancho Bernardo

16061 Avenida Venusto, San Diego, CA 92128

Starting at$X,XXX+ monthly
17
17 Photos available
9.8
Review Score
29 reviews

After years of worry my mother finally agreed it was time to find a place where she could live her best life. She found that place in Silvergate . I am continually impressed by the level of activities and...

Provides: Memory Care

Newly constructed, the separate Memory Care Suites building on Silvergate’s beautiful retirement campus provides seniors with a higher level of award-winning care in a secure, nurturing environment. Our “Neighborhood Design” eliminates long hallways for a more familiar home-like setting. Drawing...

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Silvergate Retirement Residence - San Marcos

1550 Security Pl, San Marcos, CA 92078

Starting at$X,XXX+ monthly
9
9 Photos available
8.3
Review Score
94 reviews

I have nothing to compare this to. First time (and hopefully last) I have used a memory care facility for a loved one. My biggest "like" are the people. The staff is very kind and keeps us informed. The lead...

Provides: Assisted Living, Memory Care, Independent Living

For more than 20 years, Silvergate Retirement Residence has been providing premier independent, assisted living, and Alzheimer's and Dementia accommodations and services to the North San Diego County. Located near the beautiful Lake San Marcos, our community is conveniently near popular...

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Viewing 1-3 out of 3 communities

Reviews
for Americare Health and Retirement, Inc.

9.3
Review Score
236 reviews

Review Score

236 reviews
9.3

Out of 10


5 star

81%

4 star

14%

3 star

3%

2 star

2%

1 star

2%

A Place for Mom has scored Americare Health and Retirement, Inc. with 9.3 out of 10 using our proprietary review score based on 37 reviews in the last 2 years. Over all time, Americare Health and Retirement, Inc. has 236 reviews with an average "overall experience" of 4.7 out of 5.

Overall Experience
190
33
5
4
4
Date Submitted
0
12
37
Reviewer
39
117
61
10
Care Received
33
32
171
221-236 of 236 reviews
Sort by

4.0
A Place For Mom Customer - Toured community
Memory Care
December 25, 2012
Verified Review
Very nice.

Very nice.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
A Place For Mom Customer - Toured community
Memory Care
December 25, 2012
Verified Review
70 residents, liked size, walking dis...

70 residents, liked size, walking distance to shopping plaza. Outings. Can get patio or balcony. 30 Restaurants Row. 2/3 Independent

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
A Place For Mom Customer - Toured community
Memory Care
December 24, 2012
Verified Review
A Good possibility

A Good possibility

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
anonymous - Toured community
Assisted Living
August 1, 2022
Verified Review
tour review

3.0
Merrilee Danner - Family/Friend
Memory Care
July 31, 2020
Unsatisfied

You need to provide a variety of activities and better food during this pandemic

Cleanliness

4

Friendliness

4

Care Services

3

Activities

2

Value for Cost

3


3.0
Anonymous - Toured community
Memory Care
February 21, 2017

I was shown around by a person who was assigned at the last minute. The facility was nice but nothing outstanding. Our tour guide concentrated on telling us how much additional everything costs. There was too much emphasis put on cost and not eough on quality. I will not consider this as one of our options.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
Anonymous - Toured community
Memory Care
July 5, 2016

Nice but a bit concerned about staffing levels and how secure the overall facility was.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Memory Care
July 10, 2015
Verified Review

They speak as if they have more training than they do. The head nurse said that my mother was fine after she had a fall, and it wasn't. She had a broken hip. Overall, I think they are very caring, I just don't think their as trained as they say.

Cleanliness

5

Friendliness

5

Care Services

3

Activities

3

Value for Cost

4


2.0
Anonymous - Toured community
Memory Care
October 12, 2023
Verified Review
Tour of Silvergate Rancho Bernardo

We toured Silvergate Rancho Bernardo during our search for an Assisted Living/Memory Care facility for our loved one. This facility had a very upscale feel and was a lovely facility IF YOU ARE NOT IN MEMORY CARE. The Memory Care unit felt like a prison compared to the rest of the property and was segregated depending on what side of the hall you lived in.


2.0
Anonymous - Family/Friend
Memory Care
October 1, 2020
Silvergate NOT "a place for Mom"

In our family's experience, Silvergate Fallbrook was NOT "a place for Mom". Our Mom spent 6 years and thousands of dollars a month to feel safe, loved and well cared for. They failed her! When she developed ALZ and was in late stage at 95, they forced us to move her to the Silvergate Suites. The staff and upper management were ill equipped to care for her. In a situation where she should have been treated with dignity and respect, she was instead treated with intolerance and neglect. They could clearly benefit from more advanced training. Please choose your loved ones facility carefully. Do your due diligence! There is so much more to a place than just the appearance.

Cleanliness

3

Friendliness

2

Care Services

2

Activities

3

Value for Cost

2


2.0
Anonymous - Toured community
Memory Care
July 24, 2014
Verified Review
Second visit for the day. ...

Second visit for the day. I called ahead of time to inform our tour guide that our arrival time needed to be set to 12:30. When we arrived at 12:26, expecting lunch to be part of our tour, we were told that our guide was at lunch and could we go get lunch and return...we were not impressed so we did not go back. Gave a 2 star rate just because the desk clerk was polite and entry was very clean. That's all I saw.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Caring Family - Family/Friend
Memory Care
March 20, 2014
Now needed, a little compassion

I had a very disappointing experience at Silvergate San Marcos, although there are aspects that I liked about this facility. I liked that it was a smaller AL facility, giving it more of a family feeling where people knew each other. Most of the caregivers were nice and seemed to genuinely care for everyone. However, management, specifically the administrator is not a very nice person, and we had a bad experience as a result of her insensitivity. At one point, she determined some immediate changes were necessary with my family member, however these changes were not made. When asked why, she covered up their mistake by stating that it was a week long process to make the change. As stated, this was not a change that was requested by me, but was mandated by her. In addition, she made some very rude comments about my family member. She needs to learn how to communicate with compassion during what can be a very difficult time.

Cleanliness

3.5

Friendliness

2

Care Services

0.5

Activities

2

Value for Cost

2


1.0
Anonymous - Family/Friend
Assisted Living
January 5, 2024
Verified Review
Not recommended

My loved one was previously a resident at Silvergate and the experience was terrible. I would not recommend this facility to others.

Cleanliness

4

Friendliness

3

Meals & Dining

2

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Ronna Bixby - Family/Friend
Independent Living
March 21, 2023
RUN AWAY

My parents have lived here 2 years. THE ELEVATOR DOESN'T WORK 60% of the time. They tell me in case of an emergency they'll carry my 300 lb father down stairs. Also, the water goes off weekly. The ac didn't work during the hottest season and they're grossly short staffed. I put my parents in here for peace of mind, having had cancer myself and I've taken them to MORE appointments than I ever did!!! There's no one here to help. Weekends? No staff... fishsticks?! REALLY?! Upon completion of this review, they're still begging me to remove it and threatening my GRIEVING father with eviction over the truth!!!! BTW, don't pay any attention to response from [name removed]! She'll pee on you and tell you it's raining. They've begged me to take down this true review... as my mother died and they're threatening dad, not allowing him to grieve. She literally walked into his room and told him he couldn't leave soon enough for her! Animals. I am paying more but it's worth every penny!

Cleanliness

No data collected

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

No data collected

Staff

No data collected

Value for Cost

1


0.5
Anonymous - Family/Friend
Memory Care
September 12, 2018
Silvegate memory care in Fallbrook

There is lack of professional and trained Caregivers, lack of management at the local and corporate office, food is terrible, food is cooked at independent building transported to the memory care building using microwave. Do not trust this facility,

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Anonymous - Toured community
Memory Care
January 28, 2015

HORRIBLE MANAGEMENT! VERY UNPROFESSIONAL AND VERY LITTLE ATTENTIVENESS TO THEIR RESIDENTS! ALL THEY CARE ABOUT IS THE MONEY.DON'T ACT TO [removed] VERY PROPERLY AND CARE VERY LITTLE FOR THEIR EMPLOYEES.HORRIBLE PLACE TO PUT A LOVED ONE! DON'T LET THEM FOOL YOU! THE ONLY REASON WHY THEY ARE TOP RATED IS DUE TO THEIR LACK OF REPORTING! IF YOU WANT YOUR LOVED ONE TO BE HAPPY AND LIVE LONGER, SILVERGATE IS NOT THE PLACE!!

Cleanliness

0.5

Friendliness

No data collected

Care Services

1

Activities

0.5

Value for Cost

No data collected


Viewing 221-236 out of 236 reviews

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