Avista Senior Living

This is a nice looking building but feels hallow and empty hotel inside. There are very few residents for the size of the building, and it lacks that warm, inviting and community feeling. The corporate level is now running this building, so it lacks the home like qualities that are so necessary and personal touches that are important. Unfortunately they lack consistency with their employees , which trickles down to instability and unfamiliarity for the residents living there. Honestly I wouldn’t send my loved one here, for these reasons and the fact that it seems that the bottom dollar is the priority here, not the residents.

It was not very clean, and I would not put my loved one in this community.

I toured this facility and based on the tour, I would not recommend it. The residents just seemed miserable. It was very small, no diversity, no activities. It wasn't vibrant or welcoming. It honestly felt more like a place you would put someone who had no family or advocate and nowhere else to go.

I would tell others that there are some very bitter staff here who don't treat the residents very nicely and they seem to be short staffed regularly. The medication management has not been very good either. On a positive note the front desk staff is amazing and they have a very active lifestyle here if you want it, they provide a lot of activities for residents.

I've been trying to get in touch with Brookdale Magnolia for days now. Not answering the phone. Need to communicate the pricing and when to come for Covid Test. I dont understand why they can't communicate with me?

I would want others to know that from our experience, if the residents has a colostomy bag, they really just do not have experienced staff members for that. They are understaffed with the nurses, when we first got there everything sounded great and they said I could contact them at anytime. That was not the case, when I called they would not ever call me back. They have their own program so you have all medications transferred over, she initially had no copyas. I told them if their program would have no copay we could change her to theirs. She called back and said we could change her over and she would have no copays and that was not the case. We got billed and it took forever to get it resolved since the communication was not good. Overall, we did not have the best experience here. I think it is more suited for elderly people who are able to get up and get involved with activities, not someone who is bed ridden.

It is very clean and beautiful inside. There is very little landscaping and no trees, it is Yuma, AZ, however, desert landscaping would be nice. It is along the freeway frontage road, very remote and ugly outside. There is no store for the residences to walk to and transportation is very limited. We went to visit my wife's father and found him in wet pants. He had not had his medication. It was difficult to find a caretaker for assistance. The staff is friendly overall, but there is very little assistance. There is unfortunately not enough staff to actually care for the patients, which is probably why the price is affordable and why several of the staff are somewhat angry. There are unfortunately a few angry overworked staff who should not be there. We have dealt with these people over the last few years. This place works if it is all you can afford. If you can add another 500 a month, go somewhere else.

My mom previously lived here but I felt the need to have to remove her from here. The staff was really trying to push the fact that mom needed to be in memory care and that wasn't the case. I found this stuff, for the most part, to be not understanding and not empathic to its residents. There was some staff that was good such as the activities director she was great. The food while mom was here was horrible nothing was good at all. There is room for improvement in the memory care section better-trained staff. They need to know how to deal with those types of residents.

Nice apartment but not secure for someone who needs assistance. Staff was friendly but made us wait and did not have accurate info.

I wasn't too impressed with Avista Senior Living. There was an old musty smell in the buildings. The cost is comparable to where my Mom is currently at, so no sense in moving her to Avista.

This place has no secure walking. Was the facility that my Mother in Law walked out of and we found 3-miles away in a wash. (This was in July - 110-degrees). Not acceptable since my mom would not be able to find her way back.

They are very helpful and I think my Aunt will like it once she gets adjusted to it.

Wasn't happy with residents placed around television or the lack of funds going back into the updating of the facility or furniture- not a comfortable or pleasant place for the residents.

This was awful. They were outrageously priced. They reeked of urine, and had people lined in the halls, just sitting. They have called me since I toured, and said they have fixed these things, but I haven't gone back to check. The room didn't have a shower, they use community showers. The rooms didn't even have a closet for clothes, I understand why, but this wasn't very appealing.

I toured this location when I was looking into independent living options. This place seemed nice enough, the rooms were a decent size and the staff all seemed friendly. They were lacking many of the on-site amenities that I was looking for, however. The dining room also seemed very small and claustrophobic.

To say it was a train wreck is putting it mildly. My mother had not done her homework and she didn't know what she was walking into. It ended up being and Alzheimer's/dementia care facility, strictly. She has a sound mind but needs some help getting around and this place was just not set up for her. They really treated her poorly. They were really difficult to deal with. I believe they have now changed management. At the very least they have been restructured. When my mother was there it was primarily Alzheimer’s and memory care patient there and mother was very lonely.

From the very first week of my mother living there, things went down hill quickly. The manager in the facility left with no one to replace him, since that time they have either had temporary replacements or one permanent person who walked out a few months ago. She still has not been replaced. My mother needs assistance with medication, they have not had a full time nurse for almost a year. The nurse [name removed] became ill and passed away, it was months before they replaced her and when they did, she walked off the job one day. Since that time they keep saying they are interviewing but have not found a full time nurse. There was a wonderful cook who also walked off the job one day, only to be replaced by someone who did not make quality or tasty meals. The food is barely edible with no variety. Without notice in August the bill for the month went up over $800.00 without an explanation or a family meeting. If not for the $3500.00 deposit that we were required to pay at the time of signing, we would remove my mother. The COVID pandemic has only made things worse with little or no communication from the facility to the residents or family. We had high hopes for this place but at this point, can only hope for improvement. The staff do care for the residents, it seems as though the lack of management and the revolving door of staff have affected their morale which in turn affects the residents. Please make necessary changes. Hire people that will stay. The last manager that was there stayed in her office all day and did not seem personable or welcoming. It was a relief to see her go.

This is a kind of place that I will not recommend to anybody for their parents. I understand the rules for COVID and restriction, but kindness and care has to be expected. Caregiver is not only a job, it is a caring attitude and compassion, that it is not find on this place. Keeping people in a prison like environment and expected to be paid is wrong. My mom a 93 year old woman with intact mind and feeling, cried as she stated that did not expect after a life of work to be improvement and paid for room and board. Better to be in a real prison. As about care, medication given constantly late and even the caregivers had to be called and reminded that the time for meds is long passed, Hygiene poor, and the laundry constantly lost. In 3 years, we had to buy so many times, towels, clothes, bed sets - . No activities, no social interaction among the residents, very poor atmosphere, even when the were no restriction, there is no difference. Anyway enough said - Finally we took mom away from this place

Heron Place is a really nice looking facility. We were pleased at first then after several months the level of care and food went downhill. Snacks were no longer offered to the residents. Vegetables were undercooked and hard to eat for those with dentures. The last straw was when the med tech made a serious mistake in the medication that was given which could have been fatal. We were lucky it was discovered in time and our loved one was hospitalized. There was no RN onsite daily at the time the medication error occurred. This all reflects on the facility administrator and corporate management.

Staff not friendly. Nurse very rude & arguing with staff & residents. Not professional, no confindentuality.