Baka Enterprises Inc

My loved one's moved out of Emerald Bay Retirement Community 6 weeks after moving in. There was no communication with the family except for letting us know that they gave their 30 day notice. The staff did not help them adjust and didn't let us know how unhappy they were in the weeks leading up to the notice. At that time, they told me that my loved one was mean to the employees but yet they hadn't documented anything. On that same phone call they told me my loved one showed signs of early stages of dementia. The food was mainly canned and processed food. They had the same 7 menu items every week. They did hire a new cook and the food had improved significantly right before they moved out. The activities were just okay. My loved one wanted new and additional activities, but apparently she was supposed to coordinate them. The activities that they did have were more geared towards residents with more severe limitations. There were not a lot of fun events for those that were more independent.

My loved one hated it here. The first time I had a meeting with management they told me we had to move out within 30 days. You really have to be an independent person. Not a hoyer lift situation. Overall, you don't get as much care as you think. They are short staffed. I have had to help with the care of my loved one a few times here. During meal times, all the staff seem to disappear.

While my mom was in Emerald Bay memory care, she was evicted and forced to move during a snow storm. She was 91, had dementia and was on hospice. EB cancelled their contract with Medicaid. My mom died 3 weeks after moving out of EB. Her heart was broken. Transfer trauma is real. I would never recommend Emerald Bay to anyone.

Employees always on cell phones, the activities director was nice. They have a button on the door to let you in and out, which is fine if your not waiting for a long time to get out when a employees clearly see you and wont bother to let you out. Plus then it broke with what they charge they could fix it. The room had the same dust bunny’s in it for months. Items went missing, when asked about them no one seemed to care. Once you run out of money and go on Medicaid they will kick you out as soon as you have to go .on Medicaid.

They always short of staff. Horrible food. Changed chef several times. Don’t have enough help.

This place is really terrible. The food is awful and actually inedible at times. The management is a joke, the staff is untrained, the room was filthy and full of mold and mildew. If you love your elderly family members, do not put them in here.

Really awful place! Food was awful and at times inedible, staff was rude and uncaring (no element of empathy), and the management is a joke. The room was full of mold and mildew, air conditioning did not work, room was always dirty. The vacuum broke so there was no vacuuming of the room for weeks. If you care for your loved ones, do not put them in here.