Bayshire, LLC

My mother is at Westgate Villa and I'm satisfied overall. Below I've pointed out some things to be aware of. Rooms for residence are less than desirable. I'm told the facility was originally set up for single/private rooms. Now they are putting two people together in a room really designed for one. No division or screen between roommates (therefore no privacy) and one small bathroom. No phone or television hook ups. There is also no place for a private meal or meeting. Would be nice if there was a small room set aside for family get togethers. Staff is friendly but the care givers don't seem to be very pro-active. My experience is that if they aren't specifically told to do something - they won't do it. It's very important that the family stay very involved to make sure needs are being met. Food seems to be quite good with good options for substitutions. I think the kitchen needs help as it takes quite a long time for meals to be served. Many residence need help and there doesn't seem to be enough staff to accommodate. There are two benches outside the entrance, but residence are not allowed to sit outside unless a care giver is with them. I understand the safety issue, but it seems a shame that residence cannot get fresh air and sunshine unless there happens to be someone free to sit with them. They should make sure someone is available so residence can go outdoors. Maybe making the courtyard patio more accessible would help.

Arrived on time, but had to wait, as it turns out Monique was tied up on the phone and Bernice (activities director?) apparently was asked to give me the tour. Bernice was kind and knowledgeable and did show me all of the facility, however, I came away with the feeling that the 'business' end was on top of their agenda. Monique met us at the end of the tour and took me back to her office to see if I had questions - advised me of a lot of incentives - discounts, financing, etc. Again, while I realize that all of the places are businesses, Emeritus left me with a bit of an uncomfortable feeling and while they would not be removed from our list, it definitely has them placing nearer the bottom.

They had one that was two bedrooms but the second bedroom looked like a closet. You could barely fit a twin bed in it. It was very expensive for a second bedroom you couldn't get a single bed into. I left because I thought that was absurd. I thought it was claustrophobic and stuffy.

OK, but a little sterile in terms of both the building and the people. It was clean, definitely clean, but didn't seem as warm. That could have been because of the high rise, it was more like a hospital that a place to live.

Nice facility. Definitely for seniors who are more frail, older, etc. Not for independent living or lightly assisted.

We went and saw this one. On the surface it looked pretty good but that was a fair way away from here and the week I put my wife in there, there was a report on it on the television. It wasn't a very good report. Of course it's a big conglomerate across the United States so some of them are bound to be not quite as good as the others.

The quality was not what they had advertised. The fact is that they left her in bed all the time and the price went up too so the quality went down but the price went up.

Too expensive $5300.00. Community shower, not good.

No private rooms - available or at all, wasn't quite sure.

Went there, and director was very accomodating... looked at both one and two bedrooms, and the facilities in general. Nice place, well taken care of and residents seemed happy.

Good

My mother currently lives in Barton Creek. The State of Utah has updated the Covid-19 testing and quarantine guidelines but this facility doesn' appear to care. They don't do enough for the mental and emotional well-being of the residents. While in quarantine, meals have often been late or missed. Show you care more about the residents than the bottom line. Treat them like paying guests, not inmates!

Since Brookdale bought this facility from Emeritus it has been well maintained physically. However, current management has cut staffing, cut quality of food and generally been unresponsive to complaints from residents about this. There are no RN nurses in the assisted living section. The staff, while very nice are over-employed and under educated. The administrator is in over his head and should be replaced. Corporate is unresponsive. The regional manager doesn't answer her phone nor return calls. So, while the facility is well maintained, the service to residents is inadequate.

I'm sure its a great place for many but this one did not work out for my parents. I was not there so would prefer to be neutral as my interaction and coordination with most staff was excellent. Had trouble with being transferred to a vacant line that hung up on several occasions but other wise Nick in Skilled Nursing was wonderful as were the front desk staff and lead nurse. one recommendation is to stay on the line to make sure transfers do not go to a recording and hang up without even opportunity to leave a message. I believe my parents were expecting the level of care of a skilled nursing facility yet were in assisted living a different level of care. My sister said the facility was very clean, pretty and food was great. She send photos and I concur it looked very nice indeed.

Nice facility, nice staff. My mom’s dementia is not that bad. The residents are severely in need and my mom is way to active to be placed in this kind a residence

We would've had to pay twice as much here for mom to have a private room as it was her last couple of weeks on hospice. This community was very understaffed at night and my mom would've waited for a long time for a person to come help her if I had not stayed with her so much. The CNA's were kind and respectful, and worked very, VERY hard. All of the night staff work hard, there's just not enough of them. It was a little rundown looking and in an older building, but they did keep it clean. Just felt depressing when you stepped in.

My Father was in the memory unit. The care givers were very friendly and caring. In my opinion, the director of the unit, Molly, was NOT qualified to run the unit. It was NOT organized. We were continually complaining to her about the housekeeping. We found food dried to the floor on more than one occasion. Also, fecal matter in the toilet and fecal dried on the sheets. His oxygen was not even plugged in one day - we do not know how long it had been unplugged. We would find used utensils in plain sight sitting in the room with dried on food. The housekeeping was terrible. We would have moved my Father but he was terminal and the move there was hard and he liked the care givers. When asking questions about the days of the laundry etc. it was a different answer each time. We would have to ask them to change the sheets. It was not done on a regular basis. I would not trust them with a family member if I was not there often and I am concerned about the care of the others there. He had dentures but we could tell he was not brushing them. Did they remind him? It is a memory unit. Once my father needed meds as he was uncomfortable and the hospice nurse asked for them to be administered and he was told, they were in a meeting and when they were done they would get to it. HE WAS ON HOSPICE!! Are you kidding? Later when he got worse, he was moved to the nursing facility. This is where the nightmare started. My father had lung cancer so when he needed meds, he needed them right away. Even though the med had literally walked from Memory to Nursing, Nursing could not find them. After more issues, the meds were found but the staff refused to administer until they were done with their regular rounds. My Father was in pain and drowning in his own fluids. Finally my sister had to call 911. My father was transferred to the hospital and then another facility for the last few hours of his life. Terrible experience. Also, the sales staff makes promises but they do not keep them. Watch the numbers! It took me over 6 months to get an invoice that was correct. I would not put another family member there!

i am a social worker and was checking out Brookdale Yorba Linda on behalf of some people I was helping. She has dementia and I don't feel that they were very transparent about the cost that would be needed to care for her. As the care she needed increased upon further evaluation, the price really shot up as well. The facility itself is very nice and clean. But the lack of honesty and transparency was an issue.

Did not like this place. It felt like exactly what I expected all Assisted Living facilities to be like. During our 90 minute visit, we saw only four residents - 1 asleep, 2 completely unresponsive sitting alone, and 1 man who ogled at my stepmom in a very close, creepy way. Only saw one group participating in a reading group, of whom more than 1/2 seemed to be asleep. Apartments were fine, but nothing outstanding.

Be very careful about this place. Loud noisy room. Constant battle to get the neighbor to turn the TV down at night. Management didn't help. Had to sleep in the living room for a year. If you're hard of hearing, then it might be ok.