Benchmark Senior Living

The staff, overall, is exceptional! My Dad is in memory care and I can't even begin to tell you how good every member of the staff is there. Communication with family is good. The move in process was seamless. The meals are of good quality, I would like to see them raised up a notch, but the residents seem really happy with the food. I would and have recommended this facility.

We found the whole experience very positive and we're very impressed with the staff and the process. Unfortunately, our mother did not want to be out of her house so she did not remain there, which we truly regretted.

Staff is very friendly and the facility is small enough that they all know your name. They greet residents frequently. It was the only one remotely affordable.

I feel that my FIL is getting the attention he needs. The entire team was over the top helpful in making the transition fast and easy. They are very proactive and responsive. We had a lot of trouble getting all the documentation needed from the Residence at Silver Square ( no surprise) but they remained positive and helpful. I can honestly say I did not think we would be able to get in done in such a short time but the team remained steadfast and we made it happen.

I chose The Village at Brookfield Common for my loved one because of recommendations from friends and clients and just word of mouth. They go out of their way to make you happy here!

I would and I am sure my mother would give each of those categories a 5. She really loves Benchmark, the services and employees. The nurses are very attentive to my mother's needs.

The Atrium is a wonderful place. They have been so kind to my Mom and to my sister and I. Very happy with the care she is getting there and when I'm there visiting her, they are always happy to help!

The community is beautiful and well maintained. The staff is friendly, helpful and attentive. The nursing staff is on top of all the residents healthcare needs. There are plenty of activities to interest everyone. Our family feels blessed to have found this Assisted Living to care for our parents. We now have peace of mind and can enjoy time with them without having to be full time caregivers.

I am a Deacon from First Congregational Church Cromwell, CT acting in coordination with The Village at Souh Farms activities director to provide a monthly church service for residents at the facility. In terms of organizing the service and accommodations, the staff was very supportive in providing a lovely room for the services, internet access so that music could be brought into the service and putting the service on their activities schedule. I have continually heard from the participating residents just how pleased that this program was arranged for them. In visiting with the residents before and after services, I often hear about their other activities. I was shown pictures of their "Prom Night". The residents seem to enjoy the activities that are provided them. The facility is beautiful and seems to be well taken care of. The room provided for our services is very well suited for our purpose. It is an easy set up and a beautiful relaxing environment which suits our purpose.

I highly recommend, and the staff are amazing.

The facility is very clean!! Extremely handicapped accessible! Bright and cherry! The staff are very helpful. Very eager to please! Very aware of the residents and their needs! Activities got a 4 only because there are exercise opportunities in the morning and not everyone is a morning person. It would be nice to see exercise in the afternoon. It is a peace of mind that they are here.

Great services. Picked this place for services, was recommended by you, friendly, professional staff and price was fair.

I would recommend this place. Best experience with a place one could have.

The facility is very nice. My parents are in a 2-bedroom, 2-bathroom suite, which is spacious and has beautiful windows with lots of natural light. The staff is generally very cheerful, kind, patient, and diligent. My favorite story is that they noticed that my father always asked for a second cup of tomato soup, so they just started giving him a bowl automatically every time - It warms my heart that they are paying attention and looking out for him.

We picked Branches for the location. We liked that is was a smaller facility with 54 residents with a homey feeling.The staff are amazing and very caring and kind.

This facility is amazing! The move in was great and the staff are so friendly. We did have some trouble with my mom's room and laundry, but they immediately addressed it and everything was perfect after. The dining is amazing, great food and the friendliest wait staff. I'm sure I'm forgetting to say everything I need to, but very happy to have my mom in such a great place!

Every staff member at Bay Square is fully engaged and always willing to lend a hand in any situation. They are kind, thoughtful, and patient at all times. Most importantly, from the leadership staff to the CNAs, they seem to be able to deliver care in a way that is positive and effective without being intrusive. Every resident is assigned a day to expect housekeeping to tidy their apartment, as well as a day that their laundry is collected and washed. Additionally, a laundry room is provided for those who wish to do their own laundry. I have been most impressed by the level of communication exhibited. There is an app that I use to see my mother’s daily schedule, and that same schedule is delivered to each resident’s room at 9 am each day, as well as being posted around the facility. (It’s like being on a cruise ship!) The executive director sends emails to update us on pertinent information such as a positive COVID test in the facility. The nursing/PT/OT staff also communicates so I know when my mother’s situation changes or when a particular need arises of which I should be aware. The leadership is also very open to meeting or to receiving calls or emails from family members and responding to such in a timely manner. We moved my mother to Maine from South Carolina. When we arrived, the leadership staff was literally waiting in front of the building to greet us. My mother was so happy to be welcomed into the community in such a loving and caring way. Such a beautiful first impression! The meals are first rate! They are served in a lovely dining room, restaurant style. The “specials of the day” for each meal are posted daily, but there are many delicious choices beyond the specials. My mother is a finicky eater, but she has nothing but praise for the food here! Also, the dining room manager meets with the residents to solicit their input, which is much appreciated. I cannot say enough good things about Bay Square! Not only is the facility aesthetically pleasing from the exterior New England “ski lodge look” to the well-appointed interior, it is obvious that staff members put the needs of the residents first. They take time to learn their names, as well as the names of family members. They treat them with dignity and respect and make them feel special. They are true professionals, always keeping the health and safety of residents in mind. The team works collaboratively to provide seamless care and service to all of the residents, which makes the entire community function in an exemplary way. My mother hasn’t been this happy or engaged in a long time, and that gives me peace of mind, as well. Without reservation, I would highly recommend Bay Square!

I find the staff at Sunrise of Stamford to be very friendly and helpful to my friend.

Excellent staff. Friendly, helpful and attentive. The transition was real hard for my mom, she had trouble grasping facts about her memory and assisted living. Staff interaction, interview process was awesome! Price was high to me, however, I hadn't looked into these facilities and had no idea that they all are pricey. I would totally recommend this facility to others.

If you want a great, caring place to send a loved one, Forge Hill is the place to go. Second to none. [name removed] is a great manager, and it's clear how much he truly cares about the residents. All of the nurses and medical staff, the CNA's, the maintenance staff etc., are all great, caring people. My mother had MS and other health issues which severely limited her mobility, and never once did she have a bed sore nor complain about the staff. As a matter of fact, she loved them all. And she was hard to please. When she passed, there were so many staff that were heartbroken, as they really cared about her. None of the negative things you hear about Assisted Living facilities apply to Forge Hill. I recommend it to anyone and will continue to sing their praises and refer them.