Brookstone Terrace

Our experience with Brookstone Terrace was the best, they answered every prayer that we had. We have nothing but wonderful things to say about this community, there is no doubt in our mind we picked the right place for our loved one. Even when my husband passed, they were just absolutely wonderful. Not only did they show him love and care, but every time I came to visit or my family, they showed us that same love and care.

I moved Mother a few months back due to lack of sufficient care where she was. Her present residence has been wonderful and her care has improved considerably.

I would tell others this is the idle place for your loved one. The care they give my loved one is superb. My loved one enjoys the food, and when I've eaten there it has been really good. Some of the activities available are dodge ball using balloons, yoga, and more for the residents to choose from.

The community goes out of their way to make sure that the resident is calm, and they can recognize when a resident is struggling. The communication is good, but I could sometimes use more info. They are quick to return our calls. I would recommend this community to others.

They’re doing a great job with managing my dad’s dementia. They have adjusted his medication to get the best results from what he has to work with. They’ve responded to my requests for specific care.

It is the cleanest one I have visited. Also, honestly, I have never seen the staff just sitting around on their phones like other places I have visited. The staff is extremely kind. As to food... I know I have been a few times they have sandwiches with deli meat from a package along with chips and canned fruit for dinner. Not appetizing to me. And not what I expect my mother to get fed when paying what I do for my mom there. And activities need to be changed up every so often. Activities is not my wheelhouse, but I am sure there is someone who has good ideas

I'm very concerned about ongoing staff turnover and staff training to provide the best possible care for residents. The generous rating reflects the effort of the facility to deal with industry-wide problems. I wonder if this facility and industry should increase compensation and if that would lead to more stability in staffing and better resident care. Should government step so families wouldn't have to deal with the increasing cost?

Mom passed very quickly due to Alzheimer's (date removed). She was only at Brookstone for 10 days. They were great to deal with and great with mom as difficult as she had become. Everyone was so nice to all of us. It was small, too. Which we preferred. Finally it was not in the city. A plus for us. They really worked hard to accommodate my mom as well.

Nice place they take care of there residents when they have enough of staff working would recommend to others.

Staff is awesome, and yes, I would recommend!!!

We picked this community because, we liked the fact that the memory care folks were integrated with the assisted living folks. Good price, nearby location, space available immediately.I would recommend it to other families. My loved one seems to be happy and is enjoying the social aspects.

We picked this community, because it was cleaner, there was more activity, and the meals are home cooked.I have been pleased with Brookstone Terrace plus the reasons listed. I would recommend to other families.

My family and loved one are happy with our experience with Brookstone Terrace. My loved one is very self reliant, and the staff are happy to assist when needed. The community is clean and I appreciate this very much. There are three meals a day for the residents.

My mother in law said some of the meals were great and some of the other meals were terrible. However I did not get a chance to eat there so I am not too sure. With the activities I do wish they had transportation to take the residents to outside events. Based on the experience we have had so far, we would recommend the Brookstone Terrace of Simpsonville community to other families.

My loved one is here and is happy. The staff are good at sending photos of my loved one smiling and this is a treasure for me. The staff communication with the family is good. They have made sure that the family has direct phone numbers to reach out to when we have questions. The food is good, since my loved one hasn't complained. There are three meals a day served to the residents. The chef is willing to accommodate resident's requests. It would be nice to have more activities for the residents to participate in and outside of the community.

I toured this facility. It was too far from home for us, but staff was nice and facility was clean.

When I came to tour, I really liked the location of the facility and felt it was a safe environment. It seems like they always have something going on, they have a calendar with all of the activities provided. Whenever I have questions or concerns the administrative staff are always very easy to reach. They are proactive with covid protocols and they are keeping the residents safe. I would recommend to others looking.

I would recommend the community to others for their loved ones. The staff and their caring nature stand out to me. It would be nice to keep seeing the updates coming to the community.

When I first put my mom there they had enough staff and they were attentive. That changed as they got more residents. They don't have enough staff to watch the residents. However its like that at most communities.

They are under staffed. The staff does not interact with residents, stand offshore, it's just a job, 60% of the staff are good, 40% do as little as possible. A great deal of turnover. If they come and get my loved one they will participate they do that 50% of the time. They are reactive and proactive I've been told that all assisted living facilities are in the same boat, the staff pay is low for a difficult job, limited labor pool, more emphasis on bottom line less on quality of care.