Century Park Associates

The site has had major flooding and mold issues and extremely slow to respond and resolve the issue and many of the collaboration spaces have been compromised and no longer available for use. The food has dramatically gone down hill since we joined and it's under new management. The people who work there are great

If you can get yourself down to meals and fend for yourself, all is good. If not - good luck. Not an abundance of empathy. Based off of our experience, I do not recommend The bridge at Charleston.

Overall, I would rate Garden Plaza at a 3 in most categories. Although Staff and residents are friendly, meals are merely adequate. The menu is limited and repetitive- but what they do serve I find tasty. There are limited activities, but good transportation for non-drivers. The rent, compared to other residences I visited, is reasonable. Bottom line: you get what you pay for!

Our family had an in person tour with Bridgeview Estate and for us they seemed to be most focused on independent living. Our Mom needs more assistance. They called to let me know they couldn't accept her but 2 weeks later asked if she wanted to come. Also the facility was too big for her.

My biggest issue with the quality of care was that they interviewed [name removed] and accepted him, but aft about 3 months they wanted him moved out to a place that provided memory care. They should have done a better job up front in the interview. I told them he had short term memory issues and that he was very slow. They were quick to move him into a wheelchair after he moved there to make it easier on the staff and then said he needed 2 man lift which they didn't provide. I would only recommend Bridge at Inverrary if the person moving in has no memory issues and does not require a wheel chair.

The tour at Cherry Creek was nice. The people were nice. However, we felt the community was too fancy and more than we wanted to spend. This is the reason we decided to choose another community.

We toured Garden Plaza of Aurora during our search for Independent Living for our loved one. The tour was nice. The facility was nice and clean, but a little darker interior. We were looking for cozy family comfort, so we decided to keep on with our search.

We toured Cherry Creek Retirement Village during our search for Independent Living for our loved one. This facility was overwhelming for my loved one, too big and too far to walk to the eating area. Maybe 10 years ago she would've wanted that kind of vacation environment, but my loved one was looking for cozy family comfort.

Unable to maintain leadership. Shortage of staff. Overworked staff. Issues with cooks and budget along with ordering g and food sources. Residents in the dark scared about this business closing. Price we pay for the benefits we had are gone. This business threatens Residents, move if your not happy.Our temporary management is behind closed doors and everyone is afraid to ask or say anything.

Well, what has been the most disheartening is the fact that they continuously tell us that they have a difficult time finding good help or are short-handed. They have repeatedly left my loved ones medications on the counter in her room. They are fully aware that she has dementia. They also rarely ever escort her to anything even though they told us we were paying for that as part of the Assisted Living package. In addition, housekeeping is poor. Not very sanitary in public areas, and lacking in my loved ones room weekly.

It is a very friendly and welcoming staff. It is an absolutely beautiful facility, very cozy and has a boutique hotel feel to it. Beautiful large apartments as well. It is right on the highway so there is a lot of turnpike noise going on. The food budget is pretty low, but the meals are beautifully presented, the dining room is the best dining room service staff I have ever seen and I have been to 6 different places.

It just did not feel like a happy place. There were multiple staff changes during the time my loved one was there. Aide response time was slow. My suggestions for improvement would be response time and more caring staff. We had no problems with [name removed], the Director.

The community is currently having issues with the Executive Director and Corporate are trying to find a new Director and fixing issues. The staff that I have meet with are very responsive, and caring towards my loved one. The front desk is manned until around 5-6 pm, and this is where you go to ask for assistance. The community was serving soybean burgers instead of hamburgers and the corporate office is trying to work getting these issues fixed, along with others. The community tries to keep the residents engaged in activities. They are receptive to residents feedback.

For me being in the condition, this is the best place for me and my loved one thinks the same thing.

Community is beautiful, most employees are friendly. Place is clean for the most part, I see the same dead bugs on the floor, unlocked windows in the hall. One of my loved one says the dining room needs help, food is not served when ordered, you always have to ask 2 or 3 times for your food or to place an order. They need to diversify the menu. It's the same stuff all the time. When you order food to pick up and take back to your room, they give you the smallest portions. The other day, I was visiting & my loved one had a piece of carrot cake. It was no lie a quarter of an inch thick, and that's being generous. But if my loved one ate at the table, it would've been at least a 1/2 of an inch thick. The washer in the washroom on the first floor is still broken after having a flood in the room so if you want to do laundry, you have to wait for another machine to be available. When my loved ones moved in, they did not get a welcome basket, but a few people after her arrival did, when my of my loved one's passed away, the other loved one didn't get a sympathy card, or no acknowledgment of my loved one passing, nothing was posted at either facility either. Not sure if this is a management issue and people not knowing what is going on but for months they left my passed loved one's name on the iPad when checking in even though I told them this loved one passed away in [date removed]. My passed loved one was just removed about two weeks ago (November) For the most part, it is a very nice place, my other loved one is happy there, but as I said, things need to improve. On the assisted-living side where my loved one's first lived it's even worse, the nurses do not treat the elderly very well at all, we have seen this firsthand. They also need to improve on the parking, in the front entrance all the handicap spots and other parking are taken up by residents and then there is no place for visitors/family to park.

The management is disconnected from what is happening with the staff. The facility is severely understaffed. There is no process if a staff member were to call in. For the dining menu- it is not designed for seniors. Most are diabetic or hypertensive. The menu should have more fresh options, low salt options, less processed foods. Fried foods covered in gravy are not healthy choices. They do encourage social interaction. They do have plenty of entertainment

I toured this community and it was ok. It did look a little more worn and is an older building. Cleanliness wasn't as good as some of the other places we toured. The staff seemed good. Overall, it could use some refurbishment and it didn't quite have the feel that we were looking for. They also don't have a Memory Care unit on site.

We picked this community because, the staff was very kind and inviting, the cost was affordable, the location was close to my house, and they had lots of activities, I thought my loved one would be happy there. Instead what I have found is that some of the CNAs are caring and some aren't. The food is very unappealing and unappetizing. My loved one complains about the vegetables being undercooked., and says sometimes the food is too hard to chew.

My parents love to go down to the dining room and have dinner with everyone. The other residents there are very nice. It's located close to other stores, which makes it nice. The downstairs level 1 smells like pee because the dogs have really soiled the carpet, and they haven't taken care of it. (Levels 2 and 3 don't smell like that.) Also when you first get there, the staff are really nice, and then it kind of peters off from there. But overall, if I had to find a place for my parents again, I would definitely consider Bridgeview Estates.

This community is really dirty and they need to get it cleaned up. Especially in the assisted living side it is really dirty. The food is also nasty and they need to make changes with this. The CNA's and nurses were good but I think that they need more experienced management, they are nice but just not very experienced. If they got this community cleaned up and got new flooring and even painted, this community would be nice. They could use new furniture and carpet in the common areas.