Comfort Plus Residential LLC

What a lovely place for my mom! I feel comfortable that she is in good, professional and friendly hands!

floor care is becoming scarce. no activities as far as I'm aware of. When my sister first came back in December of 2022 there were nurses and aids running around everywhere but they're very scarce now…1 nurse and 1 aid now. I know there have been changes but why and what happened?

My mother is getting very good care from the aids in her villa. The aids are caring, helpful, friendly and a delight to deal with. Stay in touch with them for any info/care needs, and it is affordable for her. The middle/upper administration, however, is very poor at providing important information to the family. Middle management seems to turn over rather regularly at about 2 times each year during the time my mother has been there - making it difficult to keep track of who to contact for information. For example, my mother's villa got bed bugs, but I did not know about it for over 2 weeks. In that time, they threw away all the furniture in her room (thinking it was theirs instead of what we provided) including her grandmother's barrel-back chair. I contacted one manager, and after waiting weeks, found out they left the company and had to discover who was doing that job now. I finally had to contact the Ohio Ombudsman to get any type of settlement for our lost furniture.

I thought The Woodlands was nice. The facility was clean. The guy who gave the tour was new though, so he really wasn’t familiar with a lot of things.

We chose Heritage Retirement Communities because of their willingness to accept my loved one and care for his needed. There are 8 or 9 houses and each house has between 9-11 residents and the room sizes are wonderful. He is ecstatic about the food that is served. The staff has been very accommodating, but I have not gotten a lot of feedback from a medical point of view. I have had trouble getting in contact with the physician and we have not had any meetings, I do think it would be helpful to have check ins with the doctor so that the families can be more aware of what is going on medically. Overall I would recommend the facility to others looking.

[Name removed] provided a tour to us after hours. There were happy-seeming residents walking around and sitting outside and in. The facility was the cleanest and most up-to-date of the senior living options we toured. It is a stones throw from the Shaker Heights library, a grocery store, and many other opportunities for community outings. We only wish they accepted Medicaid.

My tour of The Woodlands was very short because we went at a time when there was no sales people or tour guides, so the staff did what they could. They seemed very nice but they did not follow up. Also, we had already really liked another community.

I had a nice tour of this community. Everything went well, and they were very kind to us. Everything I saw was nice. The community was nice and clean. It was a pleasant tour, but it was not the place for my father and his needs.

The Woodlands of Shaker Heights is nice community with friendly staff. The place is nice and seems to be kept up very well. The place just did not have the level of care my husband needed, they went straight from assisted living into the memory care unit. Is a great community, just not what we needed at the moment.

Everything is working out very well for me, since my move to this community. I'am doing well, and I like it here. The staff is very kind and helpful. They are always smiling. This is a good, safe community. I'am all settled into this community, and I would recommend it to my friends and family. It is a nice place.

Ebony was wonderful. The corporate concept is very much in line with the way we think elder care should be administered.

A pleasant building, nice location by the Shaker Heights Library and Senior Center.

I chose 'The Woodlands of Shaker Heights' for my mother because its located in an area familiar to her, and I liked the smaller home-like atmosphere of the residence. I was correct and mom adjusted in a matter of a couple of months, which was no small accomplishment. The staff and attendants are very hospitable and accommodating. However, after one month they 're-assessed' her needs and raised the monthly rate. Thirty days after that they attempted to raise the rate again. It appears that I'm going to have to keep a close watch on their rate hikes in the future. Other than that, I am happy with the service that my mother is receiving.

friendly staff; warm,cozy environment. residents appeared to be active.

We liked it here because the set up is different. Instead of having separate apartments, they have rooms, and a shared dining, and living room area. There are only about 13 residents here. It's very clean. My loved one doesn't complain about the food, and I have never tried it, but they did just get a new chef.

I WAS 3 DAYS BEFORE MY DAD WAS TO BE REMOVED FROM A REHAB .... TOO EITHER "ASSISTED LIVING vs A NURSING HOME. "A PLACE FOR MOM" JUMP RIGHT IN, BY IT BEING A HOLIDAY WEEK-END, HE WAS PLACE IN 4 DAY. THIS LOCATION IN WITHIN 4 MILES OF MY STEP-MOM!! THIS WAS A BLESSING!! YOU GUYS WERE THERE TO HELP SAVE THE DAY/MONEY!! THE WOODLANDS OF SHAKER HEIGHTS WORKED DILIGENTLY, ALSO!!

This is the place that I really Like and I think mama would adjust well here.

The property itself is nice. They have a nice common area. The building itself is large however the rooms that I saw were small and gives off an impression of a college dorm. The interior of the community was very nice. The location was ok. Depending on what the extra pricing for additional care if needed.it may have put it out of my budget range. When I pushed the subject of add-on charges the response that I got was well it really depends on the level of care. There should be a little more transparency on additional cost in my opinion

Other comments: Any activities they have are directed at their fully functioning population. No one seems to be trained on dementia or Alzheimer's but most are kind. I have issues with one caretaker who I have heard raise her voice to my mom. The director and nurse are slow to respond if I call and I have called less than ten times. They have a table in the entry way made of glass and mirrors with sharp points all over. I have said something more than once but to no avail. It will be ugly when someone falls into it. Most of the people are great. No one is abused or even ignored. I used to be my mom's caretaker so I might be expecting too much.

I would recommend The Woodlands. The staff is great and the food looks great. The only complaint I have is the lack of communication with the transition team getting your loved one moved in and situated.