Commonwealth Senior Living

The Landing is a very nice, clean facility. The dining room and lounge areas look out over the lake with ducks, swans, geese, etc. and is a lovely view which dad enjoys. Dad likes the food, although I wish they would serve some salads and green veggies sometimes. The staff are very friendly. The front desk ladies are welcoming and cheery. The care has not been up to the level I was expecting from information I was given or told, but dad is still settling in so it may take a bit to get everyone used to the routine. Most concerns I have expressed to the staff have been addressed. The nursing employees have been very helpful and the head of nursing is open to my concerns and will get back to me with answers to my questions in a timely manner.

The facility is lovely and clean. It offers many social opportunities for the residents and is caring and friendly. My only issue is with communication. My mom says when she rings for assistance no one comes, if asks for something she doesn't get it. I do realize, however, that my mom isn't always reliable. I have left messages at the front desk for the staff regarding my mom and they don't get passed on. (Such as hair appt.) I asked for a handle be fixed on her dresser 2 weeks ago and it still hasn't be fixed. When I call sometimes the one answering doesn't seem to know who my mother is. Sometimes I get sent to the correct area, get put on terminal hold. It would be great if these issues could be addressed ASAP.

Their contracted services works very well and they are all very very good. The staff is amazingly kind and attentive, and that is huge! I would say they have some communication issues across the departments which makes me have to follow up a lot myself to make sure things get done sometimes. They are under construction at the moment so there is the effect that has on the appearance and such, but of course that will pass in time.

My mother was only in this facility for 5 weeks. At first I was not pleased with the facility, because it seemed that they did not pay enough attention to my mother. But in hindsight, I would say that they were just trying to give her her space to let her adjust to the facility without pushing her. The problem was that my mother had decided that she did not want to be in this institution or any other and so she was very difficult. She was actually passing away during the time she was adjusting to this facility. But they got her to accept them and up to the time that she passed, they were very good to her, very attentive and helpful to the family. Her room was clean and the facility and employees were very good at what they do.

The rooms appeared clean and organized and the residents content. this facility is nearest the VA Hospital and was one where the staff and administration were anxious to assist me. $ approx $3510/month with added cost related to laundry and cleaning. Less emphasis upon outside trips but was mentioned with option for outside transportation to medical.

Sara very helpful. People friendly, residents seem content. Cleanliness average +. Dining room, lobby and rooms have minimal natural light. Rooms small. Staff friendly. Limited area outside for walking. Pretty good activities. Bus transportation on Wednesdays.

Visited facilities that appeared wonderful, however, they could not accept mom with the medical problems that she had. Wish there had been a way to screen those out ahead of time.

Crystal Springs is the only Assisted Living facility I have found in the W. MI area that has a dementia lockdown area. If you compare their rates with a nursing home facility you will find they are approximately 50% lower! The rooms are like a hotel room and can be made to feel like home by bringing in familiar items. I am happy to have found Crystal Springs though it is 65 miles from my home! My only objection is that if your loved one is there on the 1st of the month you pay for the whole month. I paid $1,000 entry fee and for 6 weeks; my husband passed away under Hospice care in exactly 4 weeks from his date of entry. Thus, I paid for 2 weeks care that was not used. It seems to me they might consider adjusting according to days or weeks used. I am familiar with other facilities that do make the adjustment.

I visited this one by accident and it was kind of depressing. The residents looked kind of catatonic, it was an assisted living plus PLUS if I were to label it. It's for people with more needs, they have on staff nurses but I think that's when people are a little too far gone, where they can't bathe themselves or they get lost.

She left because she was not getting the care she needed here. Actually, it was getting to be time where she needed to be moved to the memory care unit. They were friendly though, there was not as many activities and they were left on their own a lot more

Make sure everything is explained up front. Hard contacting doctor on patient. Director not as responsive as I would like. Nice place overall. No perfect place out there but for $[removed] a month I was expecting a little more.

Night staff is always short. For the most part , the staff likes to congregate the memory care people in one area. Be prepared to wait to get in and out of the secure memory care area. I would recommend Commonwealth to others looking. My husband picks up the deceased bodies for a funeral home and he gets into many homes. He says the three common wealth facilities are some of the best in our area.

I understand that elder care is a challenging issue from both a business and human condition perspective. Gloucester House was really on point when we moved our in-laws in. Staffing changes and challenges have dulled our enthusiasm. There are still good people working there who actually care but there are others there (doctors and nursing staff specifically) who either don't care or are too overwhelmed to have the time to care.

Very lacking in nursing care. The aides are great but I'm not impressed with the 2 nurses they have had. For example, found my mom in her nightgown at 4 pm, still in her room, not feeling good, and all her pills on the floor.

Came here approx 30 days ago. Nothing bad about it, sure good overall!

They were understaffed when we were there, we moved to [facility name removed] on [date removed]. [facility name removed[] is a huge improvement. The response times at Commonwealth were not good.

Staff great; apartment size better than most; food was terrible; very sanitary; ED not as personable than previous one. Unfortunate that my mother had to leave. The facility wanted her to move to a small apartment in memory care that was not appropriate. Moved her to another facility that accommodated her in assisted living.

The community is clean and the staff members are friendly. We gave the care services a N/A because we provide our own care. The meals at times can be a hit or miss. We gave the activities a N/A because our loved one does not participate in them. However, yes we would recommend this community to other families, it's all conditional on their needs at the time

Staff is friendly. The menu is very repetitive. They serve a lot of shrimp and fish which is not a favorite. The company is happy to take the rent with automatic withdrawal but we seem to have issues getting the actual bill before they take the payment. Overall the place is very clean, staff is friendly and most are helpful. Their food really needs to be improved though.

Based on our experience we think Commonwealth Senior Living could always improve on the communication. However, we would recommend this community to other families who may need a place for their loved ones.