Cornerstone Management

Very nice! Clean and Neat! Staff was very Congeneal, and Facility was up-to-date. The apartments were very tiny,and there was no storage, or room for storage. The meal plan was simple. Living quarters size was a real problem!

I am very happy to see my mom happy in this community. We like that they keep the community clean and maintained. The staff is very caring to her needs and very respectful. My mom likes the meals, but wants more variety. They offer a lot of activities and she does keep active. I would recommend the care of this community to other families and the good value for the care of a loved one.

I've lived here at Grand Villa for 3 yrs. I am very happy here. I like the roominess of my apartment, the fact that I can have overnight guests. The staff are all great. Linda (activity director) is a one in a million! We can't find another like her. all of the staff have been gracious and kind to me.

Traditions of Preston is a great facility. It is always very clean when we go there. The staff is very friendly. When you walk in there is never an odor there. They take good care of the property. The staff really cares about the residents and their well being.

Golden Lodge advertises chef prepared meals, but the food is very sub standard, it is overcooked and inedible and our loved ones are very dissatisfied. However the community is very clean, the staff are wonderful people they do take great care of the residents and that is something we are not concerned with. They aren't at full capacity so the activities have been a little minimal but the new activities director seems to be doing a really good job so far. They do take different field trips into town and to different events.

I think this is a nice community. The menu should give more variety in the meals that are served. The staff is very nice and respectful. They do have activities for when he is ready to participate. The community is always clean. I would highly recommend other families to see this community for the value and care of a loved one.

A lot of the staff was friendly, but I felt at times my mom was brushed off on being checked on. They were also a huge hassle to get our refund back after my mom had passed. We went through months of being ignored and having to constantly email or call to see if our check was on the way. But they're real quick to get their payment at the beginning of the month. Activities or entertainment in memory care could be better. More music and outdoor time would be great. The meals were small and sometimes not appealing. Even with all of this said I would still recommend Sunshine Gardens because it's way better care than any other facility in the area.

I would say the place it well decorated and the grogs are very nice. Great location management is well intentioned but disorganized. Many things go unnoticed that shouldn't the staff is kind and hard-working but they don't have enough help. The food is a constant disappointment. Activities are few and uninspired. So much potential but many improvements are needed.

We enjoy a nice apartment. The workers have been helpful. The food should include more cooked vegetables, especially potatoes and less pasta. Need more fruit and less desert.

The caregivers do the best job they can understanding they are responsible for doing everything cleaning, making meals, taking care of individual needs of those living there, answering the phone for facility, checking in vendors and anything else that may arise. Sometimes it gets alittle chaotic. It would be nice if there were more staff.There has been alot of turn over in staff also. The ones I've met since the beginning are great. Hopefully it will get better for them.

My father was a resident here for about 15 months. [name removed] was awesome and was very helpful. [name removed] at the front desk was wonderful to help take him to appointments I was not able to make. Most of the staff was nice and treated my dad very good. The residents were wonderful and all seemed to like my dad and were very much like a family with each other. There was one very rude staff member who at the end of my dad's stay due to his Parkinson's worsening, he was having many many falls. [name removed] was extremely rude and spoke to me regarding my dad in a very unprofessional manner. When we moved my dad out due to his illness and falls I was told that he would be reimbursed for the partial month he was there, as his care prices had went up quite a bit and also having to pay for help to come in and be with him for all his awake time at Grand Villa. We moved my dad and he were not reimbursed for any of 10 days he was not at Grand Villa. I was assured that he would not be charged as my dad was a self pay resident. I was told that I did not get all his things out of his place and we most certainly did. I verified this with [name removed] on the day we moved my dad...then I was told by [name removed] that we had left a chair and as long as it was there we had to pay as if my dad was still living there. The chair was actually brought in to my dad living room by the maintenance man at Grand Villa and not at my request. I actually had asked that the chair be taken out because it was so big. We did not bring that chair in and we left it as it was not my dad's property. I have left the frame of my dad's bed and told [name removed] that was a donation and she was ok with that as it could be used again for another resident. This left a very bad mark for Grand Villa for me, my dad is on a fixed income and was a self pay for the entire 15 months there. I feel like they were so over having to call and ambulance for my dad's falls and consistent issues with his memory loss that they did all they could to compensate themselves with those last 10 days of my dad's money. I do not recommend this facility to anyone who has a health condition that will worsen over time.....if your elderly family member can do most of everything on their own then yes I would say this place would suffice, but I would look around for the quality of staff first....my dad is now in a facility die to his illness that takes much better care of him and is now on state assistance as all his savings was spent on Grand Villa assisted living.

Older and felt a little cramped, as far as having places to gather outside ones room. [Name removed] was a wonderful guide and very help full. The one bed room was ok, but not what mom would like.

I chose this place because it is in close proximity to family. It is in a small town and having the location where everyone is close by was a big thing. The staff there was great, very friendly, and knowledgeable. However, they could add more people to their team. It seems like there are short on staff which results into slow service. I feel like the service is very slow and it is not as quick as it could be. But the staff that are there are wonderful and the tenants as well. They have great social activities: they have live music 1-2 times a month, they have holiday events, and they do a couple of crafts on site. The overall cleanliness was good, they kept every clean and they do laundry upon request. The food is the main highlight of the entire place. The menu changes daily and the chef post a menu 2 weeks out for the updated choices. They have a great variety. All in all I would recommend this place.

I toured Grand Villa while looking for living options for my dad. I thought that Grand villa was a nice community. It’s very spread out, one-floor living, but I just felt that it wasn’t quite for dad. We ultimately chose another community to suite our needs.

Wonderful space. Staff was very friendly.

When it comes to the overall experience, the cleanliness and care services there is just not enough staff. I moved my mother out in [date removed] to a much better place. It cost more but she was well cared for and they had enough staff and activities. The director was great and really cared about the residents that were there. My mother did have heart problems and did pass away in [date removed]. But they were very compassionate and had a nurse on staff and had hospice available also.

They are definitely understaffed and the staff they do have do not seem well trained at all. Their logistical system they use could be more more well rounded. When the hospice people were requesting different medications it would take forever and they would have to do it over and over again. There is definitely some room for improvement.

We felt like the people were zombie like. there is no way that I would want my loved one to be here.

Copper Creek has been very frustrating. They keep going back on their word and we are going to have to move out. They changed hands, but [name removed] the gal who was there could have been a little more honest with us. She did not tell us anything until the day she was gone. This has been upsetting our lives for months now. In the evenings for dinner they are very stingy with the food. I think the residents might want some more soup sometimes and the sandwiches are very dry - they get no condiments. For snacks they get tiny packages, it is never anything healthy or homemade. We were promised February 1st memory care would be ready, and they keep pushing the date back further and further and we cannot keep doing this. Due to our experience, I would not recommend this facility to anyone.

No leadership. Understaffed!! Very unorganized. Don't be fooled by the nice building. I had my mother stay 4 days in respite care. Half of what they pomised never happened...including missing 2 medication schedules. But, if that does not worry you; she stayed 4 days and I was billed for 7. That's XXX [amount removed] dollars too much!! Now, no one responds to my emails or phone messages!!! Stay away from this place. You can thank me layer. (I'm a retired State Probation Officer.) Update: A state investigator got my invoice fixed. However, they fixed their records and lied about the complaints we had. Sad, is all I can say!