Harmony Senior Services

Turn over of Management and staff is a huge problem. I can't understand why they can't keep people. My Mother has gotten to the point she doesn't ever leave her room. Why are your employees leaving you? These are well paid employees that have no answers and blame everything on" corporate " someone has to take ownership and have a skip level meeting, get some answers. Hopefully this gets bubbled up to the higher ups.

The building has major HVAC problems. Many residents had no working air conditioning during summer months. Still no repair. No heat in a few apartments still. Hot water issues. Flooding in apartments related to clogged shower drains ( construction related). And air conditioning units. Very low water pressure on 4th floor apartments elevators are not clean. Lights are out. Carpet in lobby and on floors are stained and filthy. Major food and food service issues. Staffing problems from Administrative dept., Maintenance, Food service and Housekeeping!!!

We only stayed at Harmony for one year, because we were very dissatisfied with the management, maintenance and the food service.

This place does not truly honor continuous care. If your relative’s health declines, this place will push them out very quickly. They do not have adequate nursing staff and there is lots of turnover within the nurses and techs offering care. There is dishonesty from the top down and a lack of empathy and respect for both the client and respective family.

My dad entered as an Assisted living patient. Within days he went to memory care. This was highly suggested by the Healthcare Director. He is a fall risk so memory care seemed understandable to a certain extent. Well he has gone to ER 3xs bc of falling. One was this past Friday. He was left in his wheelchair unattended knowing he is a fall risk. He wanted to go to sleep so he attempted to get back in bed. Two nice size lumps on his head and a large lesion on his left thigh that no one could explain how that happened. It was not cleaned out and it was left open. He also is on a blood thinner. Let’s go back a few weeks. I go to visit my dad and usually his door is open all the time. This Saturday evening it was not, in fact it was locked. I looked around and there was my dad randomly sitting in his wheel chair in a hallway all by himself. He looked at his nurse and said you locked me out. She laughed him off like he was the crazy person. Next, I go visit my dad on a Wednesday evening

Harmony at Martinsburg evicted my mother when she began to manifest signs of dementia, instead of transitioning her to their memory care unit, which was the declared and acknowledged intention when she moved in 6+ years ago. While I worked to relocate my mother to a new facility, communication from the Harmony at Martinsburg director was unreliable, cold, and unprofessional. The director also refused a request to meet in person so we could discuss my mother’s care and I could provide an update on my efforts to find my mother a new home. Harmony at Martinsburg was happy to take a substantial amount of my mother’s money every month, until they determined she was no longer worth the effort, and then they threw her out. Had I known then what I know now, I would NEVER have selected Harmony at Martinsburg as a place for my mother.

Our experience with memory care was awful. They were understaffed, inexperienced/not trained in dementia care. There is no support from the upper management. The meds were never administered on time and management was so difficult to get in touch with. There are staff/caregivers that are/were caring and are/were trying their best under difficult conditions

Harmony was bad. We pulled our loved one after 3 months. Not enough staff to handle their patients. Memory care patients brought out of rooms each day to sit like zombies and be easy to keep eyes on. The staff gave more focus to their cell phones than the patients.

The experience was terrible. I would not recommend them to anyone else. My godmother was locked in her room several times when I went to visit. On four occasions, she had fallen in the floor and could not get up. Her hospice nurse was also a witness to this. One of those times she had been trying to go to the bathroom so she had soiled herself and the nurse techs had to clean her and they were not gentle. She contracted Covid and when I called to ask how she was doing (since I wasn't allowed to visit) I was put to voicemail three times. I witnessed a nurse tech throw her shoe across the room in a fit of anger at a resident. Upon further investigation, I find that they have been sued five times in Richland County since [date removed] for wrongful death and medical malpractice.

Staff is friendly but sometimes take a long time to respond to resident call buttons or billing inquiries. The turnover at the Director level is terrible, and appears to trickle down into staffing issue. Dad has fallen several times and family was not notified. They are unable to accommodate residents with visual disabilities.

Memory care is NOT RECOMMENDED in any circumstance. They are abysmal with staffing, care, food, everything. They do not communicate well with the family. Staff turnover is frequent and constant. They do not dress your loved one appropriately even if you are specific and bring it to their attention multiple times. Put to bed in the same clothes worn all day and possibly the day before. They do not help with bathing or even suggest brushing teeth or washing hands. They never engage with residents in any way or even let them use nice enclosed outdoor space just that tiny courtyard. The most they will do is shove food in their mouth and then park them in the movie theater or let them wander in and out of everyone's rooms. Safety is a major concern as well. If you stay and front desk person has left for the night, you might also get locked in because you can't find anyone to let you leave. Do right by your loved one and keep looking. This is not a good place, no matter how often you visit.

It's crazy and disrespectful. My family member does not get consistent care of showering and bed changing or laundry.

Untrained staff, poor communication, want more money but don’t do what’s promised, cold food, Food items on menus not always available, lose Laundry items so best you do it yourself. Recommend staying away from this place.

I have nothing good to say about that place. Did not like anything about it. They are way under-staffed! All of my Mom's clothes were either lost or stolen, despite putting name tags in all of them. Communication with the nurses is horrible.

If "community " means Harmony, I would tell them not to even consider going there. I brought my loved one home from Harmony after being there six weeks. I will not recommend Harmony at Mt Juliet to ANYONE. Being there was Hell on Earth. If "community " means the city of Mt Juliet, I would tell them our Police Department is second to none. Mt Juliet is an ok place to live, but it is growing too fast and infrastructure is not being kept up for the growth.

The Substandard care my mother received at Harmony is nothing short of neglect (definitely some improvement opportunities for Harmony.) I would NOT provide a positive input based on how poorly my mother was cared for by Harmony nor would I recommend. My mother's needs were not met. The staff was not proactive of the needs of my mother but more reactive as issues occurred. Harmony did an assessment of my mother and convinced our family they could meet her needs where she is in her dementia and physical conditions (two hip replacements at age 89). Sadly Harmony could not meet her needs as promised, hence my comment about being proactive vs. being reactive.

They are friendly to your faces but once I left there was a worker that would taunt my mom and speak hatefully to her What care? I had to hire a part time caregiver to be with mom when I couldn't be there I have a picture of the slop they fed her Activities were non-existent No comment about value b/c my mom was left alone when she needed help so often including for 45 minutes on the floor in her own feces (just 1 example) there is NO VALUE in a place like that. Don't put your loved one there!

Worst experience of any type in the world. She declined in every way in the short 15 months she was there. Was hospitalized and at one point during the first 60 days I received a call out of the blue from some hospice agency asking if I was interested in services for her since she was hospitalized and I was not even advised by the facility that she had been taken to the hospital. The staff really started nice but the turnover is so high and once things started going bad they were completely rude. At one point we monitored how many staff were there and one month they on five occasions had only one person available in the facility for all floors. I asked repeatedly for a tour and to get her engaged in activities and it never happened. It is very sad because she wanted to live there for years. I had high hopes for her experience there. But the drained us communicated none and left her sitting in chair declining.

I left. Short staffed. Staff always quit Place dirty Food inedible Apartment beautiful. Lots of storage z space. Staff depressed Don't recommend this place. Big mistake Friend was invited to dinner by a resident last week. Food disgusting and came cold just as I recalled. I ended up cooking for myself daily so why stay?

I would not recommend it unless the parent can live independently and take care of themselves. Do not plan on being able to "age in place" if it becomes necessary for a loved one to move to a higher level of care. I would also suggest that they closely monitor the prescriptions that a loved one is being given to avoid them from being over medicated and overcharged and this also applies to monthly billing to avoid excess charges. We were forced to make other immediate arrangements for her care. Luckily the hospital was understanding and had caring doctors and nurses that helped us. We never sent her back there. This was the last of multiple instances and my mom deserved better. We were paying way too much for the level of services we received. Luckily every senior care facility is not like this. I know they were undergoing management changes at the time but this did not excuse the level of care my mom received.